| Description | Suburb |
|---|
| onsite system would not load OS or allow acess to HDD through boot disc suspected faulty hard drive
took system offsit to test hard drive testing showed drive is very damaged as system is still under warranty client is going to send away for warranty | Mermaid Waters |
| Mac Machine configured.
Email account setup.
Data transferred.
Frostwire installed.
External hard drive formatted in Mac.
Using Mac machine explained for client.
| Bahrs Scrub |
| Damaged SATA cable replaced.
H.D.D. Power connection fixed.
RAM upgradable to 4GB.
Windows upgrade installation explained for client. | Woodridge |
| Wireless connection fixed.
Startup services configured. (Smilebox removed)
Windows updates installed.
Wireless connection explained for client. | Wooden |
| - PC booted to the Windows XP loading screen and stayed there
- After manually turning the PC off and back it hasn't missed a beat (working fine)
- Checked Event Viewer to find 1 BSOD and a lot of Disk errors
- Performed a quick HDD and RAM test > Passed
- Tested the PSU > nothing wrong
- Found 2 swollen capacitors on the motherboard and explained to the client this is most likely the cause of the random issues
- Client is going to deal with the PC and look at buying a new PC soon | Broadbeach Waters |
| Reset VISTA user password
Demonstrate to customer on security features of Trend Micro Anti Virus Software | Daisy Hill |
| PC1:
Hard disk errors repaired.
Startup services checked.
Client advised to stop torrents after download.
PC2:
Temp folder cleaned.
Application error fixed.
CDA to mp3 Convertor downloded and trained to Client.
| Tingalpa |
| Client had reached to download limit with Bigpond.
Extra download limit applied by Bigpond.
Client has been trained how to check usage on the Bipond website. | Shailer Park |
| PC1:
Myob configured and trained to client.
PC2:
Finding:
Cash Flow data file had been crashed.
------
File replaced with last backup.
Backing up data files trained to client. | Raceview |
| Compacted Outlook Express database, may have fixed a corruption error causing messages to be in wrong order. Showed how to sort by different columns
Uninstalled NOD32 as was conflicting with Avast, should improve performance of PC
Checked for presence of rootkit viruses, none found | Macquarie Park |
| Skype configured and trained to client | Springwood |
| HP Officejet 4500 driver and software re-installed.
Client has been trained to copy files to USB.
| Loganlea |
| Kaspersky installed and activated.
PDF Create 7 installed and trained to client. | Barellan Point |
| Training on how to use email and social network. | Collingwood Park |
| Backup data from Documents and Pictures folders
Explain to customer the booting procedures of a computer system
Computer boots normal after removing the Telstra USB modem | Manly |
| - Internet running slow
- Ping test to google.com > no loss in packets but ms time would be from 44 to 400+
- Called up Bigpond to find out the account has gone over the monthly limit of 12GB
- Explained to the client it will be reset on the 8th at midnight or during the day | Highland Park |
| EPSON Workforce 645 configured and connected to WLAN.
Printer installed on 2 PC's.
Client has been trained how to setup printer on more computers.
| Kingston |
| - Installed scanner driver on laptop
- Installed network printer for Colour and Black on laptop
- Removed new email sound notification
- Added new email signature in Outlook
- Showed the client how to manually change the monitor settings to his liking | Upper Coomera |
| replace battery for wireless keyboard
demonstrate to customer how to uninstall program from Windows VISTA | Loganlea |
| Removed password from xp admin account and showed client how to use the Internet | Collingwood Park |
| Demonstrate new features of Win 7
Customize screen layout for customer
Demonstrate the use of "search box" | Loganholme |
| H.D.D. Cleaned. (Not enough free Space)
H.D.D. read error.
PC replacement is recommended.
Client has been trained how to backup data files on External hard drive.
| Greenbank |
| Brother MFC-J410 installed and configured.
User has been trained how to scan and print documents.
| Luscombe |
| - PC would lock up during boot
- Found that the SMART had been tripped on the HDD and explained the HDD will need to be backed up and replaced asap
- Took PC offsite and replaced HDD
- Installed Windows 7 SP1 and all other updates
- Installed all drives
- Back onsite > printer, windows live mail, google chrome and norton 360 was installed and updated | Helensvale |
| - Setup email account in Windows Live Mail > sending and receiving fine
- Explained to the client how to use the mail program
- Setup Skype and explained how to use Skype and add contacts
- Removed Norton and installed Aviria Free Anti Virus | Coomera |
| - Removed unwanted software
- Removed tool bars from Internet explorer
- Reset homepage of Internet explorer
- Explained to the client how to scan docuemnts
- Explained to the client ho to use their 4GB USB thumb drive and how to transfer documents and/or pictures | Bilambil Heights |
| - Laptop was running really slow in Windows
- Performed a quick Hard drive test and found out that the SMART had been tripped on the hard drive
- Explained to the client that the hard drive will need to be backed up and replaced ASAP
- Cloned client's hard drive to a new hard drive
- System booting fine and running faster
- Updated Windows and Adobe Reader
- Removed AVG Free since it was not working 100% and installed a new copy | Robina |
| - Client was having trouble saving and filling out personal documents from an email
- Explained to the client on how to save attachements to their documents
- Helped the client manually fill out each document saving having to print it off and writing it all out
- Printed each document, signed and scanned back into the PC as PDFs
- Sent docuemnts back to sender | Southport |
| - Printer started to print fine after the client turned the PC on
- Explained that the day before the print queue might of had a document failing to print
- Client was unable to scan a document when using the Scan button on the printer, but would work fine when using the Canon software
- Enabled and started the Windows service Windows Image Acquistion (WIA)
- Scanner now working through the scanner button | Varsity Lakes |
| - Took the RAM out and PC beeped indercaiting no RAM was installed
- Cleared the system from power
- Placed RAM back in the system > booting fine
- Client explained he bumped the PC and that's when it showed all different colours on the screen
- Cleaned out all the dust from the CPU heat sink and fan
- Performed a quick RAM test but nothing showed up for error
- Advised the client to monitor the issue and call back if the issue persists | Mermaid Beach |
| - Setup outlook on both laptops to use IMAP for their gmail account
- Updated MSE and Java on the second laptop
- Installed Google Chrome and explained how to add the three tabs to open when opening Chrome
- Helped client setup administrators for their Facebook page
- Uninstalled unwanted programs from the second laptop
- Removed some programs from startup on the second laptop | Burleigh Heads |
| Scanned Computer For virus's, Removed SpyWare, ran registry cleaner and fixed 1900 errors, uninstalled software such as ask toolbar that was not needed. Updated aVast to latest version, updated the spyware software and showed Client how to run every week. Computer had 2 gig free, removed not needed files to free up to 30gig of space. All temp internet files removed and cleaned ect. | Upper Coomera |
| Finding:
Computer couldn't get IP from router.
RPC service was currupted.
"System Repair" Fake antivirus had been removed by user.
Registry Fixed.
Missing shortcuts recovered.
Windows installation repaired.
Bullguard Internet Security 9 uninstalled.
IE 8 installed.
Windows Service Pack 3 downloaded.
Client trained to:
Install SP3 and Bullguard Internet Security 12.
| Redbank Plains |
| - PC case fan was not working and stated to client it's not really needed since the two side panels stay off the case.
- PC beeps on boot
- Moved the one stick of RAM to DIMM slot 2 > PC now booting fine.
- Explained to the client if the issue reoccurs it might be the RAM stick dying. | Main Beach |
| - Setup iMac and it's settings
- Signed client up for an Apple ID
- Explained to client how to use a whole bunch of programs, how to perform Apple updates
- Bookmarked Mac 101 for the client to go through | Reedy Creek |
| Removed Trojan virus, converted AVG to free version, scanned for errors, installed VLC for video codec issue and showed how to use. Advised on safe practices online, uninstalled un-needed software / toolbars. | Coombabah |
| Hard Disk failure, hard disk fail to pass internal test. Backup all files to external hard disk and customer will return the system to HP.
Demonstrate the management page of Netgear router to customer and explain various wireless security settings | Capalaba |
| Explain to customer desktop computer is too old to upgrade, not justify (about 5 years with 1GB of RAM, 2 RAM slot, 512MB each).
Asus laptop ROM drive not reading (hardware failure). Cannot receive email, wrong password.
Change MS Outlook settings for email to be received on two computers. | Bahrs Scrub |
| Helped copy photos and re-gain access to Gmail. Also taught how to backup clients photos from the camera. Aided in support with her mobile as well. | Santa Barbra |
| QuickTime downloaded and installed.
Data file backed up and restored to new PC.
Google chrome and IE configured.
Windows updates installation is recommended.
Client has been trained to setup a auto backup.
| Boronia Heights |
| - Restored PC to working state
- Demonstrated data to be intact
- Advised backup software | North Lambton |
| - Internet was the issue running slow not the computer
- Pinging google.com lost random packets
- Tried a different modem > same issue
- Unplugged Phone and Foxtel from the phone line > internet working fine and faster
- Eventually found that the line filter for the phone was the cause of the issue
- Explained to client to replace the line filter | Broadbeach Waters |
| Outlook.pst repaired and compacted.
Client trained how to compact data file after deleting un necessary emails.
File --> Data File Management --> Settings --> Compact Now | Cannon Hill |
| Existing bigpond security antivirus & anti spyware installed and up to date. Malware bytes downloaded, installed and scanned PC. Identified 23 malicious software entries. These were removed and a subsequent scan showed no further traces. Recommended comparison of other internet security e.g. Kaspersky or Nod32. | Mudgeeraba |
| Wireless configured securly onBillion router.
Laptop and printer connected to WLAN.
Printer installed on 2 computers wirelessly.
Client trained how to schedule a backup.
| Coorparoo |
| Entry corrected in Address Book.
Data files compacted.
Client trained how o customize IE and OE. | Mt Warren Park |
| Cable and Wireless router restarted and connected to PC.
Wired/Wireless LAN tested successfully.
Client trained how to restart internet service and troubleshoot connectivity.
| Rochedale South |
| Front panel wireless switch playing up.
Client trained how to on and off wireless connection in Control Panel.
Left SHIFT key of keyboard fixed.
Windows updates installed.
Java Updated.
| Shailer Park |
| - Flash.ocx error would pop up when the screen saver attempts to start
- Installed latest version of Adobe Flash Player > same issue
- Explained to the client that the screen saver has obviously corrupt
- Changed system to use a different screen saver and set the monitor to go to sleep after 10mins
- Explained to client how to hook up their new LCD screen when it arrives | Miami |
| Old printer driver removed from Windows.
Default printer changed in Easy Photo Print.
Client trained how to use send print jobs to each printer. | Loganholme |
| Customer was upgrading from WinXP to Win7 and Office XP to Office 2010.
Customer is not familiar with the new interface and the functions of the OS and Application.
Demonstrate to customer the new interface and functions of the OS and Application (eg search box, save to different file type in Office application, etc) | Logan Village |
| Router configuration checked.
Wrong cable disconnected form router and changed with suitable cable.
Outlook settings fixed on 3 PCs.
Teamviewer isnstalled on 3 PCs.
User trained how to use Teamviewer.
Skype account created on 1 PC.
Skype downloaded and installed on 1 PC.
User trained how to use Skype.
Microphone and Webcam installed and adjusted on PC.
| Carole Park |
| External H.D.D restarted.
Client trained how to setup a regular backup on Windows.
| Marsden |
| - Pinter showed a paper jam. Had a look but nothing was there. After following the instructions from the printer it all seems well.
- When trying to scan an unexpected error occurs
- Uninstalled Brother Control Center 3
- Downloaded and installed the latest version
- Adjusted scanning options, and now it's scanning to emal fine. | Main Beach |
| Bad Cluster found on hard disk.
H.D.D. replaced.
Index files repaired.
RAM upgraded to 2.5 GB.
Non essential services removed from startup.
(Akamai NetSession Interface
Google Update
PC Suit
MS SQL Server
HP Photosmart Premier Fast Start
McAfee Security Scan Plus
AMP Illustrations plus Update Manager
HP Digital Imaging Monitor
HP Pavilion Webcam Tray Icon)
User trained how to backup data and emails. | Belmont |
| 1 on 1 training on different topics.
VLC player installed.
Microsoft Publisher installation is recommended.
Windows updates installation recommended.
| Kuraby |
| - Found errors in Event Manager related to the video card drivers
- Updated Nvidia drivers and rebooted
- Tested Memory > Passed
- Explained to client to keep an eye on the issue and to call back if the issue persists | Oxenford |
| - PC infected with fake AV (Win 7 Home Security 2012)
- Removed infection and explained it would be a good idea to buy Malwarebytes once the 13 day trial has ended. | Pacific Pines |
| - Noticed the ethernet cable was slightly unplugged from the wireless router
- Since the cable had a broken clip I switched it with a new cable > Internet now working
- External HDD was not being detected while plugged into a USB Hub
- Plugged it straight into the Mac > working
- Explained to the client they will need to replace the USB Hub after testing it
- Webcam working with Photobooth, iChat and confirmed working with Google Chat | Wishart |
| - PC was giving a BIOS code indicating a RAM issue
- Removed 2 out of the 3 sticks of RAM > PC booted fine
- Placed the RAM back in the same slots > PC still booting fine
- Explained to the client it might of had an issue clearing the RAM.
- Client will keep an eye on the issue and call back if it persists | Ashmore |
| - Removed unwanted software
- Uninstalled Trendmicro as Norton Internet Securrity was also installed for a full year
- Client stated the PC would lock up at times, but not once has it done it while onsite.
- Explained to the client to call us back if the issue persisted
- Installed Malewarebytes and performed a quick scan > 38 infections removed
- System running smoother than before | Coombabah |
| Gmail Password reset.
Windows password reset.
Some web based passwords changed and saved in browser.
Client trained how to print in Google Chrome.
Client trained how to use Microsoft Works.
| One Mile |
| Wireless connection turned on.
Client trained how to disable/enable wireless connection.
Microsoft Essential Security updates installed.
Un necessary items removed from startup.
Selective startup removed.
| Holland Park West |
| Cable router configured.
Laptop connected to WLAN.
Printer connected to WLAN and installed on Laptop.
USB wireless adapter installed on PC.
PC connected to WLAN.
User trained how to define additional email address in Bigpond website.
| Bethania |
| Same problem as before.
Tried another wireless channel, showed how to change again if needed. | Gymea |
| - Remoted in to client's PC to help them log into Dan Murphy's website.
- Client was confused with resetting the password.
- Eventually we reset the client's password for Dan Murphy's website and the client was now able to log in.
- Explained to client how to select text and copy/paste it.
- Removed some unwanted/needed software. | Oxenford |
| - Took video card out of PC
- Plugged in monitor via VGA > PC booting fine
- Plugged video card back in > PC booting fine
- Explained to client that the video card might of just been slightly loose and what they do if it happens again
- Explained to client how to copy photos from the PC to an external USB device | Ashmore |
| Deleted items restored to other PC.
DBX file is too big (possibly truncated by OE)
Using MsOutlook is recommended.
Training on Email Backup provided.
Check Disk Performed.
Data Transfer to other PC is recommended.
| Acacia Ridge |
| Router is already configured.
Client had connected router to wrong phone line.
client has been advised to change ADSL service line /Change router.
Client trained how to use broadband connection on laptop.
| Bethania |
| Data transferred.
Broadband connection setup on 2 laptops.
Old H.D.D. setup as external hard drive.
User trained how to burn DVD in windows 7.
| Calvert |
| Client trained how to scan with a new software.
Training provided for Windows mail live and Firefox.
Voipcom installed.
VGA driver fixed.
Missed files recovered.
| Regents Park |
| Diagnostics showed that the hard drive was not being detected. Laptop still under warranty. Advised on taking it back.
Looked at the old computer and advised on replacement system. | Coombabah |
| Installed Brother MFC Printer On Desktop
Installed HP Printer on Laptop
Tutorials:
Scanning to email
Taking Photos from Camera Memory Cards
Added docx viewer of word 2002
Tutorial on how to play a dvd and photo cd. | Oxenford |
| wrong cable was used to connect the printer and the router. Demonstrate to customer with a proper network cable and printing is ok. | Camira |
| Missed Shortcuts fixed.
Speaker connection fixed.
User trained how to use Picasa to resize and send photos to email address.
| Mt Gravatt |
| Mother board reset.
CMOS reconfigured.
Norton Internet security purchased and started to update.
Client trained how to set up a new email. | Forestdale |
| Mother board reset.
CMOS reconfigured.
Kaspersky (expired version) uninstalled from windows.
User trained how to download and install Sophos from school's web site.
| Redbank Plains |
| Google Chrome installed and set as default web browser.
Firewall settings changed.
Router configuration checked.
Client has been trained how to monitor internet connectivity.
| Holland Park |
| Windows mail settings fixed.
iTunes uninstalled.
Client has been trained to install Windows updates.
| Durack |
| Instructed on Windows Movie Maker
Showed how to create a movie and burn to disc
Showed how to burn data to a disc using Toshiba Software | Toowoomba |
| Installation of 1gb DDR400 RAM Module
Removal of Start Up Items
System Clean
Removal of Norton Antivirus and Installation of Mawarebytes and AVG Free Edition
Deffraggler, CCleaner, Registry Cleaner, Easeaus Backup.
Tutorial on how to use all the programs etc. | Beechmont |
| Set up printer scanning, showed client how to use Bluetooth on phone. Demonstrated how to burn files to disc. | Ephraim Lsland |
| Setup gmail account
Tutorial on how to use Woolworths online shopping
Plus other fine tuning issues | Nerang |
| Router wireless connection was faulty.
Router replaced with a new one.
Router configured.
2 Laptop connected to WLAN.
Printer connected to WLAN.
Data transferred from PC.
Client has been trained to install new Windows on PC.
| Yamanto |
| Showed how to use facebook
And hotmail | Bonaree |
| - Uninstalled Office 2010 trial edition
- Installed Office Professional 2003
- Fixed pictures to open up with Microsoft Picture Manager
- Showed client how to import photos off mobile phone to PC. | Chapel Hill |
| Sorted out issue with Optus Mobile Broadband. Spoke to Optus. Tutorial with customer on how to upload files larger than 25mb to a file server and share the link to allow 3rd parties to download these files via URL .
| Helensvale |
| demonstrate new functions and features of Win7
Sort files from old system
Demonstrate functions of Word 2010 | Forest Lake |
| demonstrate to client how to assess web base outlook with new computer (screen keyboard) | Loganholme |
| Power supply replaced.
Disk clean manager performed.
IE tuned.
Internet connection fixed.
User trained how to move data to external hard.
| Mt Warren Park |
| Repaired Microsoft Outlook Problem
Transfered Emails and Account Settings From Windows Live Mail to Outlook
Installed Picasa Photo Suite and Tutorial on how to Scan, Crop, Fine Tune and Email Photos from Picasa
| Paradise Waters |
| Windows mail live settings fixed.
McAfee is going to expire due to next month.
Client trained to use Windows Mail Live.
Recommended antivirus:
1)Kaspersky: www.kaspersky.com
2)NOD32: www.estes.com.au
IE settings fixed.
Ms-Office is not activated.
| Brassall |
| Removed McAfee
Removed NOD32
Removed AVG
Installed MSE
Explained to client MSE and how to identify threats | East Toowoomba |
| Rootkit found.
Combofix installed.
Problem fixed.
Antivirus recommended (Kaspersky(www.kaspersky.com) and Nod32 (www.eset.com.au))
Client trained how to install new antivirus.
| Norman Park |
| MS Outlook settings fixed.
Client trained to use Outlook/OE.
Webcam enabled pn laptop.
Wireless fixed on laptop.
IE reset on PC.
PC checked for malware.
Antivirus installation is reqiured on PC.
| Greenbank |
| Rebooted the Router. Internet working fine.
Laptop very slow running only 512mb RAM
Intalled 1GB DDR333 RAM
Optimized Start up items
Installed the following utilities
CCleaner
Defraggler
Registry Cleaner
Tutorial on how to use these progrgams
Remote Support Teamviewer.
Windows Updates Automatically Downloaded | Robina |
| Power connection on the wall fixed.
Connection to the internet fixed.
Windows necessary updates installed.
Client trained to use IE 9.
| Redbank Plains |
| Profile had been deleted.
System restored.
Widows fixed.
Client traind on web-based email.
| Flinders View |
| Removed Remote Software AMMYY
Repaired O/S using SFC
Reset TCP IP Stack
Created New Gmail Email account for Diane
Setup In Outlook Express as second identity
Finished Installation of HP Printer/Scanner
Showed Murray how to scan and email pictures | Rangeville |
| Showed client how to alter text size in Outlook. Scanned for infection, none found. | Robina |
