| Description | Suburb |
|---|
| - Setup iMac and it's settings
- Signed client up for an Apple ID
- Explained to client how to use a whole bunch of programs, how to perform Apple updates
- Bookmarked Mac 101 for the client to go through | Reedy Creek |
| Removed Trojan virus, converted AVG to free version, scanned for errors, installed VLC for video codec issue and showed how to use. Advised on safe practices online, uninstalled un-needed software / toolbars. | Coombabah |
| Hard Disk failure, hard disk fail to pass internal test. Backup all files to external hard disk and customer will return the system to HP.
Demonstrate the management page of Netgear router to customer and explain various wireless security settings | Capalaba |
| Explain to customer desktop computer is too old to upgrade, not justify (about 5 years with 1GB of RAM, 2 RAM slot, 512MB each).
Asus laptop ROM drive not reading (hardware failure). Cannot receive email, wrong password.
Change MS Outlook settings for email to be received on two computers. | Bahrs Scrub |
| Helped copy photos and re-gain access to Gmail. Also taught how to backup clients photos from the camera. Aided in support with her mobile as well. | Santa Barbra |
| QuickTime downloaded and installed.
Data file backed up and restored to new PC.
Google chrome and IE configured.
Windows updates installation is recommended.
Client has been trained to setup a auto backup.
| Boronia Heights |
| - Restored PC to working state
- Demonstrated data to be intact
- Advised backup software | North Lambton |
| - Internet was the issue running slow not the computer
- Pinging google.com lost random packets
- Tried a different modem > same issue
- Unplugged Phone and Foxtel from the phone line > internet working fine and faster
- Eventually found that the line filter for the phone was the cause of the issue
- Explained to client to replace the line filter | Broadbeach Waters |
| Outlook.pst repaired and compacted.
Client trained how to compact data file after deleting un necessary emails.
File --> Data File Management --> Settings --> Compact Now | Cannon Hill |
| Existing bigpond security antivirus & anti spyware installed and up to date. Malware bytes downloaded, installed and scanned PC. Identified 23 malicious software entries. These were removed and a subsequent scan showed no further traces. Recommended comparison of other internet security e.g. Kaspersky or Nod32. | Mudgeeraba |
| Wireless configured securly onBillion router.
Laptop and printer connected to WLAN.
Printer installed on 2 computers wirelessly.
Client trained how to schedule a backup.
| Coorparoo |
| Entry corrected in Address Book.
Data files compacted.
Client trained how o customize IE and OE. | Mt Warren Park |
| Cable and Wireless router restarted and connected to PC.
Wired/Wireless LAN tested successfully.
Client trained how to restart internet service and troubleshoot connectivity.
| Rochedale South |
| Front panel wireless switch playing up.
Client trained how to on and off wireless connection in Control Panel.
Left SHIFT key of keyboard fixed.
Windows updates installed.
Java Updated.
| Shailer Park |
| - Flash.ocx error would pop up when the screen saver attempts to start
- Installed latest version of Adobe Flash Player > same issue
- Explained to the client that the screen saver has obviously corrupt
- Changed system to use a different screen saver and set the monitor to go to sleep after 10mins
- Explained to client how to hook up their new LCD screen when it arrives | Miami |
| Old printer driver removed from Windows.
Default printer changed in Easy Photo Print.
Client trained how to use send print jobs to each printer. | Loganholme |
| Customer was upgrading from WinXP to Win7 and Office XP to Office 2010.
Customer is not familiar with the new interface and the functions of the OS and Application.
Demonstrate to customer the new interface and functions of the OS and Application (eg search box, save to different file type in Office application, etc) | Logan Village |
| Router configuration checked.
Wrong cable disconnected form router and changed with suitable cable.
Outlook settings fixed on 3 PCs.
Teamviewer isnstalled on 3 PCs.
User trained how to use Teamviewer.
Skype account created on 1 PC.
Skype downloaded and installed on 1 PC.
User trained how to use Skype.
Microphone and Webcam installed and adjusted on PC.
| Carole Park |
| External H.D.D restarted.
Client trained how to setup a regular backup on Windows.
| Marsden |
| - Pinter showed a paper jam. Had a look but nothing was there. After following the instructions from the printer it all seems well.
- When trying to scan an unexpected error occurs
- Uninstalled Brother Control Center 3
- Downloaded and installed the latest version
- Adjusted scanning options, and now it's scanning to emal fine. | Main Beach |
| Bad Cluster found on hard disk.
H.D.D. replaced.
Index files repaired.
RAM upgraded to 2.5 GB.
Non essential services removed from startup.
(Akamai NetSession Interface
Google Update
PC Suit
MS SQL Server
HP Photosmart Premier Fast Start
McAfee Security Scan Plus
AMP Illustrations plus Update Manager
HP Digital Imaging Monitor
HP Pavilion Webcam Tray Icon)
User trained how to backup data and emails. | Belmont |
| 1 on 1 training on different topics.
VLC player installed.
Microsoft Publisher installation is recommended.
Windows updates installation recommended.
| Kuraby |
| - Found errors in Event Manager related to the video card drivers
- Updated Nvidia drivers and rebooted
- Tested Memory > Passed
- Explained to client to keep an eye on the issue and to call back if the issue persists | Oxenford |
| - PC infected with fake AV (Win 7 Home Security 2012)
- Removed infection and explained it would be a good idea to buy Malwarebytes once the 13 day trial has ended. | Pacific Pines |
| - Noticed the ethernet cable was slightly unplugged from the wireless router
- Since the cable had a broken clip I switched it with a new cable > Internet now working
- External HDD was not being detected while plugged into a USB Hub
- Plugged it straight into the Mac > working
- Explained to the client they will need to replace the USB Hub after testing it
- Webcam working with Photobooth, iChat and confirmed working with Google Chat | Wishart |
| - PC was giving a BIOS code indicating a RAM issue
- Removed 2 out of the 3 sticks of RAM > PC booted fine
- Placed the RAM back in the same slots > PC still booting fine
- Explained to the client it might of had an issue clearing the RAM.
- Client will keep an eye on the issue and call back if it persists | Ashmore |
| - Removed unwanted software
- Uninstalled Trendmicro as Norton Internet Securrity was also installed for a full year
- Client stated the PC would lock up at times, but not once has it done it while onsite.
- Explained to the client to call us back if the issue persisted
- Installed Malewarebytes and performed a quick scan > 38 infections removed
- System running smoother than before | Coombabah |
| Gmail Password reset.
Windows password reset.
Some web based passwords changed and saved in browser.
Client trained how to print in Google Chrome.
Client trained how to use Microsoft Works.
| One Mile |
| Wireless connection turned on.
Client trained how to disable/enable wireless connection.
Microsoft Essential Security updates installed.
Un necessary items removed from startup.
Selective startup removed.
| Holland Park West |
| Cable router configured.
Laptop connected to WLAN.
Printer connected to WLAN and installed on Laptop.
USB wireless adapter installed on PC.
PC connected to WLAN.
User trained how to define additional email address in Bigpond website.
| Bethania |
| Same problem as before.
Tried another wireless channel, showed how to change again if needed. | Gymea |
| - Remoted in to client's PC to help them log into Dan Murphy's website.
- Client was confused with resetting the password.
- Eventually we reset the client's password for Dan Murphy's website and the client was now able to log in.
- Explained to client how to select text and copy/paste it.
- Removed some unwanted/needed software. | Oxenford |
| - Took video card out of PC
- Plugged in monitor via VGA > PC booting fine
- Plugged video card back in > PC booting fine
- Explained to client that the video card might of just been slightly loose and what they do if it happens again
- Explained to client how to copy photos from the PC to an external USB device | Ashmore |
| Deleted items restored to other PC.
DBX file is too big (possibly truncated by OE)
Using MsOutlook is recommended.
Training on Email Backup provided.
Check Disk Performed.
Data Transfer to other PC is recommended.
| Acacia Ridge |
| Router is already configured.
Client had connected router to wrong phone line.
client has been advised to change ADSL service line /Change router.
Client trained how to use broadband connection on laptop.
| Bethania |
| Data transferred.
Broadband connection setup on 2 laptops.
Old H.D.D. setup as external hard drive.
User trained how to burn DVD in windows 7.
| Calvert |
| Client trained how to scan with a new software.
Training provided for Windows mail live and Firefox.
Voipcom installed.
VGA driver fixed.
Missed files recovered.
| Regents Park |
| Diagnostics showed that the hard drive was not being detected. Laptop still under warranty. Advised on taking it back.
Looked at the old computer and advised on replacement system. | Coombabah |
| Installed Brother MFC Printer On Desktop
Installed HP Printer on Laptop
Tutorials:
Scanning to email
Taking Photos from Camera Memory Cards
Added docx viewer of word 2002
Tutorial on how to play a dvd and photo cd. | Oxenford |
| wrong cable was used to connect the printer and the router. Demonstrate to customer with a proper network cable and printing is ok. | Camira |
| Missed Shortcuts fixed.
Speaker connection fixed.
User trained how to use Picasa to resize and send photos to email address.
| Mt Gravatt |
| Mother board reset.
CMOS reconfigured.
Norton Internet security purchased and started to update.
Client trained how to set up a new email. | Forestdale |
| Mother board reset.
CMOS reconfigured.
Kaspersky (expired version) uninstalled from windows.
User trained how to download and install Sophos from school's web site.
| Redbank Plains |
| Google Chrome installed and set as default web browser.
Firewall settings changed.
Router configuration checked.
Client has been trained how to monitor internet connectivity.
| Holland Park |
| Windows mail settings fixed.
iTunes uninstalled.
Client has been trained to install Windows updates.
| Durack |
| Instructed on Windows Movie Maker
Showed how to create a movie and burn to disc
Showed how to burn data to a disc using Toshiba Software | Toowoomba |
| Installation of 1gb DDR400 RAM Module
Removal of Start Up Items
System Clean
Removal of Norton Antivirus and Installation of Mawarebytes and AVG Free Edition
Deffraggler, CCleaner, Registry Cleaner, Easeaus Backup.
Tutorial on how to use all the programs etc. | Beechmont |
| Set up printer scanning, showed client how to use Bluetooth on phone. Demonstrated how to burn files to disc. | Ephraim Lsland |
| Setup gmail account
Tutorial on how to use Woolworths online shopping
Plus other fine tuning issues | Nerang |
| Router wireless connection was faulty.
Router replaced with a new one.
Router configured.
2 Laptop connected to WLAN.
Printer connected to WLAN.
Data transferred from PC.
Client has been trained to install new Windows on PC.
| Yamanto |
| Showed how to use facebook
And hotmail | Bonaree |
| - Uninstalled Office 2010 trial edition
- Installed Office Professional 2003
- Fixed pictures to open up with Microsoft Picture Manager
- Showed client how to import photos off mobile phone to PC. | Chapel Hill |
| Sorted out issue with Optus Mobile Broadband. Spoke to Optus. Tutorial with customer on how to upload files larger than 25mb to a file server and share the link to allow 3rd parties to download these files via URL .
| Helensvale |
| demonstrate new functions and features of Win7
Sort files from old system
Demonstrate functions of Word 2010 | Forest Lake |
| demonstrate to client how to assess web base outlook with new computer (screen keyboard) | Loganholme |
| Power supply replaced.
Disk clean manager performed.
IE tuned.
Internet connection fixed.
User trained how to move data to external hard.
| Mt Warren Park |
| Repaired Microsoft Outlook Problem
Transfered Emails and Account Settings From Windows Live Mail to Outlook
Installed Picasa Photo Suite and Tutorial on how to Scan, Crop, Fine Tune and Email Photos from Picasa
| Paradise Waters |
| Windows mail live settings fixed.
McAfee is going to expire due to next month.
Client trained to use Windows Mail Live.
Recommended antivirus:
1)Kaspersky: www.kaspersky.com
2)NOD32: www.estes.com.au
IE settings fixed.
Ms-Office is not activated.
| Brassall |
| Removed McAfee
Removed NOD32
Removed AVG
Installed MSE
Explained to client MSE and how to identify threats | East Toowoomba |
| Rootkit found.
Combofix installed.
Problem fixed.
Antivirus recommended (Kaspersky(www.kaspersky.com) and Nod32 (www.eset.com.au))
Client trained how to install new antivirus.
| Norman Park |
| MS Outlook settings fixed.
Client trained to use Outlook/OE.
Webcam enabled pn laptop.
Wireless fixed on laptop.
IE reset on PC.
PC checked for malware.
Antivirus installation is reqiured on PC.
| Greenbank |
| Rebooted the Router. Internet working fine.
Laptop very slow running only 512mb RAM
Intalled 1GB DDR333 RAM
Optimized Start up items
Installed the following utilities
CCleaner
Defraggler
Registry Cleaner
Tutorial on how to use these progrgams
Remote Support Teamviewer.
Windows Updates Automatically Downloaded | Robina |
| Power connection on the wall fixed.
Connection to the internet fixed.
Windows necessary updates installed.
Client trained to use IE 9.
| Redbank Plains |
| Profile had been deleted.
System restored.
Widows fixed.
Client traind on web-based email.
| Flinders View |
| Removed Remote Software AMMYY
Repaired O/S using SFC
Reset TCP IP Stack
Created New Gmail Email account for Diane
Setup In Outlook Express as second identity
Finished Installation of HP Printer/Scanner
Showed Murray how to scan and email pictures | Rangeville |
| Showed client how to alter text size in Outlook. Scanned for infection, none found. | Robina |
| Replace Keyboard batteries
Windows Update tweek
Tutor Scanner Settings | Blacktown |
| Showed Alan how to add websites to favourites.
| Burleigh |
| Data transfered.
Internet connection re-activated on laptop.
Email account setup.
HP officejet 7200 printer installed.
DYMO LabelWriter 400 Installed.
SKYPE installed.
Windows updates installed.
Wireless Mouse installed.
Client trained to use Windows Mail Live.
| Redbank Plains |
| netgear software lost profile. Setup profile with key.
Showed client where the key was. | Underwood |
| unticked store emails on remote server.
sent email to own emaill address.
Worked correctly.
Showed customer how to check this option in case it appears again. | Purga |
| Setup Skype
Setup Thunderbird
Setup Printer
Various Tutorials on Camera etc
Tutorial on Picasa | Mudgeeraba |
| Setup GMAIL and Google Docs on Acer Tablet
Instruction and tutorials explained. | Clear Island Waters |
| Cable router connected and setup.
Damaged 15-pin monitor cable repaired.
Main-board reset.
RAM module re seat.
PC Fixed.
Internet Connection established but need to re-activate by Big pond.
User trained to connect router to PC.
| Regents Park |
| Email Account had been suspended by provider due to spam.
Password reset by optus and takes 24 hours to apply.
Old emails imported.
Client trained to use Outlook 2010. | Kenmore |
| Broadband internet setup done.
Email settings changed.
Client trained to re-config outlook for ADSL connection.
| Spring Hill |
| POST indicating memory fault, fault clears after cleaning and reseating the RAM. Ran through memtest which came back clean. Showed client how to reseat the RAM in order to fix any future occurrences. | Tallebudgeera Valley |
| Showed how to copy email and attachments, pictures etc. to USB drive
Showed how to select multiple items | Randwick |
| Installed 1gb DDR400 3200 RAM into DESKTOP PC
System Clean on Desktop and Laptop
All Microsoft Security Patches Downloaded and Installed.
Installation of the following programs and tutorial on
Defraggler
CCleaner
Malwarebytes
SuperAntispyware
| Currumbin Waters |
| Clean of Fake Antivirus Program (Win Antivirus 2012)
Advised on New PC Options.
Installation of Malwarebytes and SuperAntispyware as well as tutorial on how to perform these tasks.
Left Malwarebytes and Super Antispyware running.
Installed Remote Support Program. Ccleaner and Defraggler.
| Mermaid Beach |
| Altered the configuration of the broadband filters. Phones Checked. All working fine
System Clean as well because of infection from Phone Scammers ExcedeSUpport.com
Installed Malwarebytes
Superantispyware
CCleaner
Defraggler
Tutorial on how to use these programs.
| Gaven |
| Issue resolved
Identified missing codec as cause
Advised the installation of VLC or codec packages
Downloaded and installed VLC
Demonstrated working playback
Downloaded and installed DVD Flick
Burned disks with VLC | Elermore Vale |
| Removal of Fake Antivirus
Corrupted Registry so Restored Previous Version
Removed Uneeded Startup Items
Updated Nod32, Malwarebytes.
Installed SuperAntispyware
Ccleaner
Degraggler
Fences for Organisation
Teamviewer Quick Remote Support
Tutorial on how to use these programs
| Pimpama |
| Updated firmware and software for WD external backup drive
Copied iTunes libraries to external drive.. showed how to remove music on laptop to free space. | Bangor |
| Showed client how to operate chrome browser and burn CDs | Ascot |
| Chkdsk of Hard drive
Removal of Norton Antivirus
Open Office Installation and Tutorial on how to create pdf files and save as .DOC files
Avast Antivirus Installation and Registration
Picasa Installation
| Sorrento |
| Installed new D-Link modem router
Configured modem router
Enabled internet usage
Demonstrated iPod/iTunes usage
Configured iTunes | Tenambit |
| Removed fake av spyware from PC
Setup and installed spyware scanner programs
and AVG
Showed customer how to use. | Redbank Plains |
| Removal of Fake Antivirus from registry and windows
Installed Defraggler and CCleaner.
Tutorial on how to use these programs.
removal of norton and installed AVG Free. Updated and Instructed Client to run a full scan. | Hollywell |
| Fax Machine Setup.
Copy and Fax Tested.
Client Trained to connect handset to base.
| Yeronga |
| Transferred data between computers
Uninstalled Norton 360 and removed trace files
Installed Norton Internet Security 2011 and activated product
Seperated video and photo files from media folders
Demonstrated how to play and view media | Stockton |
| Bsod. Caused by unmountanle partition.
Ran through windows repair tools two times. Now turn on.
Provided training with email and word | Springwood |
| Fixed issue with mouse not left clicking. Button was jammed.
Advised on second pc to send back for warranty as warranty is free.
Issue with mouse came back. Swapped keys around right is now left click. Showed the second way to right click with keyboard | Ephraim Lsland |
| Setup dodo wireless broadband and email.
Setup and configured nortons internet security and updates
Showed customer how to use internet and emails
| North Ipswich |
| Set up email, demonstrated using email and My Pictures. | Paradise Point |
| Loaded sound driver tested with speakers working fine.
Showed customer how to get HTC phone connected to laptop with software
Advised about problem with windows key that won't allow you to download the latest software
| Springwood |
| Cleaned out PC. Set up fax, installed slides scanner and demonstrated use. | Paradise Point |
| Removed viruses and cleaned up PC, showed client how to burn audio CDs. | Biggera Waters |
| Word lesson on how to zoom | Banora Point |
| Helped setup the pc.
Disabled dialer.
Setup windows media player.
Weird flickering happening. Disabled 3D viewing. Now all ok.
Updated windows.
Customer already has antivirus.
Showed customer how to copy from external drive back to laptop. | Coorparoo |
