| Description | Suburb |
|---|
| - Found fake anti-virus "Smart Security 2012" installed
- Booted into SafeMode
- Found install files for fake anti-virus
- Ran utilities to stop running services
- Updated and performed a full system scan with Malwarebytes
- Smart Security 2012 now removed and system running fine | Broadbeach Waters |
| - PC Hard drive only had 800mb of free space
- Program Files has 46GB, Documents and Settings has 15GB
- Performed a disk clean up which freed up 5-6GB
- Removed Norton Internet Security 2005 and installed Aviria Free Anti-Virus
- Removed all deleted items within Outlook Express (4700 messages) > freed up 38GB
- PC now running faster | Helensvale |
| Created disk image from RAID-0 drive pack
Recovered files from disk image
Supplied & Installed Windows 7 Pro 64 bit
Installed manufacturer's latest drivers for video, lan, audio, and motherboard chipset
Installed MalwareBytes protection free version
Loaded and installed latest WIndows Updates
Transferred recovered files back to new machine | Carrara |
| Antivirus settings fixed. (Webroot Secureanywhere) | Loganlea |
| - Setup new HP TouchSmart PC
- Connected to the internet via Ethernet connection
- Installed 4 Windows updates that were available
- Removed Norton Anti-Virus trial
- Installed Kaspersky Internet Security 2012 and purchased 2 year licence for client
- Exported emails and contacts from old PC and imported into new PC
- Installed Skype
- Installed network shared printer (Epson TX100) | Tallai |
| PC Tools Internet Security installed and updated. | East Brisbane |
| Security Sheild fake AV removed. | Baulkham Hills |
| ADSL Modem/Router replaced and configured.
Wireless adapter installed on PC and configured.
PC connected to the internet via WLAN.
Non essential services removed from start up.
gateway username: admin
gateway password: admin
network name (SSID): linksys
network security type: Higher Security (WPA / WPA2)
network security key: DWNRCGEND6 | Annerley |
| - Fake AV was installed as it stopped popping up.
- Searched the system for any signs of the threat > Unable to find anything on the system
- Performed a Disk Clean up
- Update Microsoft Security Essentials
- Checked MSE history to find it had detected and deleted the fake av (Rogue:Win32/Winwebsec)
- Installed Malwarebytes and performed a quick scan in Safemode > 0 threats found | Helensvale |
| Set up security camera for internet access | Remote |
| Removed Rogue.FakeHDD fake antivrus/trojan.
Ran unhide utility to make files visible again.
Updated Malware Bytes and Avast internet security | Robina |
| Set up ethernet over power device, add security
Show how to access files over network
Set up printer wirelessly | Glebe |
| - Purchased Kaspersky Internet Security 2012 3 User 2 Year license.
- Installed Kaspersky Internet Security 2012 on 3 PCs.
- Started the update for all 3 PCs | Southport |
| Known bug in Adobe reader version X causes documents to open with wrong index, so all text displays and prints with the next letter in alphabet. Yet to be fixed by Adobe, a workaround is to disable protected document.
Other issue was with a corrupted Word document. Other Word docs appear to be unaffected | Bondi |
| System scan and serice
Checked security | Palm Beach |
| re-set router security, transfered data from one to the other, removed malware and setup network printer | Eatons Hill |
| Fixed adware that was causing email errors
Re-configed virus protection
Flushed spyware
Flushed registry
| Benowa Waters |
| - User account corrupt
- Created new user account "Robyn"
- Password same as previous
- Transferred user data from previous account to new account
- Installed and activated Trend Micro Maximum Security Titanium | Valentine |
| Cahecked over system. Detected issues with McAfee causing issues with the firewall. Removed McAffee and similar cointent. Installed Avast and updated.
Perforemd printer test page. | Mudgeraba |
| |nstalled virus protection
Removed malware
Tested -ok | Mermaid Waters |
| Finding:
PC had been forced to shut down during windows update/System restore.
Windows 7 Home Premium re-installed (Upgrade)
Windows .Net Framework repaired.
Windows Important updates installed.
Canon MP240 printer installed.
Norton Internet Security Updated.
| Willowbank |
| - Found fake anti-virus software Privacy Protection.
- Removed Privacy Protection
- Scanned with Malwarebytes > 5 threats removed
- Manually checked system > Clean
- Installed latest version of Adobe Flash Player | Robina |
| Tested power supply and confirmed it was faulty. Replaced with new 550W PSU and booted up PC. Ran cleanup on system using CCleaner and Malwarebytes. Cleared 3.5GB of junk data and removed 67 infections. Also renewed Norton Internet Security for another 366 days of protection. Several programs uninstalled and startup entries removed also. System now running much better than previously. | Auburn |
| Updated security
Scanned - OK
Fixed browser issues
| Santa Barbra |
| System is quite old so unable to upgrade memory. Installed CCleaner, Malwarebytes and Microsoft Security Essentials. Have cleaned up system as much as possible and removed unnecessary programs. Malware scan was running and nearing completion but due to a faulty powerboard the power was cut and scan interrupted. It has been left to run after I go and customer can call if assistance is required. Have checked email situation and confirmed that emails are working correctly. | Lurna |
| Uninstalled expired antivirus and installed security essentials, created pw for administrator account (mia) | Norman Park |
| Installed printer and McAfee security software, Checked internet connection for problems, setup Outlook 2007 to use live mail account (kjones2008@live.com.au) | Carindale |
| Check disk utility ran.
Removed items from start up.
Updated virus Protection.
Tested OK | Tallai |
| Windows 7 Home 32 bit fresh installed and activated.
Windows Live essential installed.
Mail account setup.
MS Office 2007 installed and activated.
Email and Data files imported.
Kaspersky Internet security 2010 installed and activated.
EPSON RX530 All in one printer installed.
Acrobat reader installed.
VoipCheap installed.
Picasa 3 installed.
Navman installed.
Windows Update installation started | Regents Park |
| Security options in Windows Mail had Digital ID and encrypt messages options activated by default when sending. Disabled these options and was able to send email without problem. Also updated CCleaner and removed 2GB off system. Performed malware scan also and have left a scan to run to remove an infection which is difficult to remove. Microsoft Security Essentials also installed. | Edensor Park |
| Network Card Fried but also needed a serious system clean.
Returned the computer back to base. Compressor Clean. Installation of another 2gb RAM and Ethernet Card.
Software Clean.
Installation of the following programs
Superantispyware
Malwarebytes
CCleaner
Download and Update of All microsoft Security Patches.
Installation of Carbonite online Backup
Return the computer back home and reinstall. | Guanaba |
| Repaired Windows Firewall.
Removed Trial version on AVG internet Security
Installed AVG Free
Ran Combo Fix to remove Mywebsearch
Performed backup from desktop pc to memory stick
installed google chrome and imported favourites.
Tested and all working ok. | Parkwood |
| PC1
iTunes Helper removed from startup
Expired Trend Micro Security program Uninstalled.
PC2
.NET framework re-installed completely.
Un necessary items removed from startup.
Upgrading hardware is necessary. (Minimum configuration for Win XP)
PC3
Email settings checked.
| Albion |
| Remotely Sorted this issue.
Hotmail had been Hacked.
Reset the password.
Removed AVAST internet security trial version and installed AVG Free.
Defragged Drive. | Varsity Lakes |
| Windows last updates installed.
ELITE Broadband modem installed and configured.
Microsoft security essential upgraded and updated.
| Eagleby |
| System Clean on PC.
Reset Wireless Encryption
Connected new TV to Wireless Network | Paradise Point |
| Set up Belkin router with ISP login details
Confirm that wireless security settings are appropriate | Kellyville |
| setting up tablet PC
reconnect bluetooth keyboard
setting up security measure for 3G modem
setting up internet access | Loganholme |
| Virus changing security permissions on all .exes that were run. Virus had infected essential drivers so a FreshStart was performed to ensure that all trace of the virus had been removed. | Pacific Pines |
| Third party firewall uninstalled.
Third party programs uninstalled.
AVG updated.
Full Scan Performed.
Internet connection fixed.
IE reset.
| Greenslopes |
| Transfer of Data from Old to New.
Configuration of user preferences
Installation of :
Nero Burning Suite
Clone DVD
Winrar
Picasa
Removal of Norton and Crapware from New Computer.
Restoration of all email data
09:30 - 12:10
Remote Support in the afternoon of approx 1 hour. Removal of office 2010 as it was causing conflicts will earlier version of outlook.
Installation of K9Web Protection Software for PC
A further 1 hour Minutes.
Total of 3 Hours and 40 minutes | Biggera Waters |
| Setup void.
Setup printer. (sending a fox worked ok)
Secured wifi. | Beenleigh |
| Reset internet security zones | Brendale |
| Removed virus software and installed Microsoft security essentials | Morningside |
| PC1
Removed Norton Internet Security Trial
Setup Wirless Internet Connection
SSID: NETGEAR
WPA2 Key: maddisonjacksonsamuel
Installed MSE
PC2
Removed Norton 360
Issues with corrupted services (possibly due to Norton removal error)
Manually removed Norton 360
Installed MSE
| Mount Rascal |
| Virus removal, network security check and network printer installed | Fig Tree Pocket |
| Setup wifi network.
Got key and added to Mac. Saved under docs and as wifi security. | Rochedale South |
| Wireless adapter disabled in control panel
Changed Router pwd to rogers55
Set SSID pwd to rogers+5
WPA security with TKIP | Middle Ridge |
| Router Configuration checked.
Firewall settigs changed.
Remote desktop connection fixed on PC 1.
---------------
H.D.D errors found on PC 2.
Check disk performed.
Windows Problem fixed on PC 2.
| Underwood |
| Reset bigpond acc pw, removed avg and installed ms security essentials and checked for hdd faults and performed general system maintenance | Durack |
| Fake AV installed.
Created a second account. Logged into it.
Ran malwarebytes and combofix.
Removed infections.
Booted to normal mode.
Removed Microsoft security essentials.
Installed nortons.
Updated windows.
Nortons password: peterbailey13
| Springfield |
| Secured wireless network and disabled network discovery.
System now is locked under WEP. | Varsity Lakes |
| Firewall settings changed.
Widows updates installed.
Problem fixed. | Darra |
| Re-connected and secured loose vga monitor cable.
System cleanup. | Loganholme |
| XP Repair infection found.
XP security infection found.
Infections removed.
Registry fixed.
Lost icons restored.
| Norman Park |
| System Setup of IMAC and IPAD
Installation of IMAC OFFICE
Security Software
Setup of Wireless on Both Devices
Setup of Email on Both Devices
Some basic Instruction
Optimization of PC | Mudgeeraba |
| Checked Hard Drive
Installed Google Chrome
Registry Cleaner
Fences.
Defraggler
Reconfigured Email for Gmail Account
Installed 2gb DDR800 RAM Memory To Speed the System Up.
Installed Microsoft Security Patches | Varsity Lakes |
| Surge protector needed resetting, PC now booting normally. | Tweed Heads South |
| IE not connecting. Proxy in use.
Disabled proxy.
Connecting without issue. Uninstalled nortons
Installed free avast.
Updated windows.
Enabled windows firewall.
Setup skype. | Browns Plains |
| Connected to router to find wireless password
Upgraded wireless security to WPA2 and changed network name | Lidcombe |
| PC Check UP.
Avast Antivirus Installation
Installation of:
CCleaner
Defraggler
Installed Microsoft Security Patches | Burleigh Waters |
| Reset Belkin Router to Factory Default
Re-Setup of the router
Re-Setup of the Wireless with encryption
Setup of Replacement Receipt Printer
Re-Setup of Cash Drawer | Hamilton |
| Removed Malware from Vista PC and restored Internet Security
Removed Norton 360 from XP PC and installed MS Security. | Goombungee |
| Infection type: "Malware Protection"
Infection removed.
Registry Fixed.
| Slacks Creek |
| Windows Security malware found.
Windows Recovery malware found.
Infections removed.
Registry fixed.
Un-wanted third party programs uninstalled.
AVG Free Version installed.
| Newtown |
| Removed XP Security Center (Fake AV) installed and removed Apps. | Newport |
| - Removed PC Security Guardian
- Removed Hosts file
- Reinstalled fresh Hosts file
- Rebooted PC > no more infections | Robina |
| Removed virus "XP Home Security" plus 177 other infections.
Resolved issues with Windows update.
System cleanup. | Sumner |
| Vista Security Malware found and removed.
Vista Antivirus Malware found and removed.
Unwanted third party programs uninstalled.
Regisrty Fixed.
MalwareByte Full scan performed.
| Bundamba |
| Computer Infected.
Call from "Fake Microsoft Person".
Before that computer was playing up.
Have cleaned it and installed Zone Alarm Free Firewall. Reinstalled Avast.
Installed SuperAntispyware
Installed Fences Organisation Program.
Had the blue screen of death a couple of times. Have setup a remote support session so that I can do the microsoft and driver updates. No extra charge for this session
Installed 2GB DDR2 800 RAM.
| Pacific Pines |
| UUninstalled bigpond security acrobat norton and installed avast, acrobat x, ccleaner and ran windows update | North Lakes |
| Norton firewall blocking network traffic
Switched to Windows firewall instead | Vaucluse |
| "Vista Home Security" Malware found.
Infection removed.
Registry Fixed.
| Willawong |
| Vista Recovery Malware found.
Vista Security malware found.
Infections removed.
Registry fixed.
Anti virus program is too weak to find infections.
| Springwood |
| Internet security check.
Installed latest Windows updates.
Installed AVG Free 2011.
Install 2GB RAM.
System Cleanup. | Buccan |
| Removed virus and installed Microsoft security essentials | Mansfield |
| Windows security 2011. Fake Anti-Virus.
Got into safemode. Still coming up. Kept killing the process for it.
Got malwarebytes running and removed some infection.
Ran combofix. Removed more infections.
Booted to normal mode.
Error about telstra pre-paid registry. Combofix is still running. Let combofix finish.
Rebooted to check system and telstra pre-paid. All ok.
| Greenbank |
| PC Security Guardian Virus found.
Infection removed.
Registry Fixed.
Anti Virus Installation is required.
| Ipswich |
| Uninstall Kaspersky Anti Virus
Installation of AVG Anti Virus
Nero Error Fix
Start Errors Fixed
MalwareBytes, Super Antispyware
Windows Security Patches Downloaded and Installed
| Sovreign Islands |
| Removal of Fake Antivirus Program
Installation of Avast Antivirus and Updates
Fences for Organisation
CCleaner
Super Antispyware
Malwarebytes
All Microsoft Security Updates
Teamviewer Quick Support | Upper Coomera |
| (2011-04-22)
Checked pc. checked what was done to pc.
Scammers were not logged in long enough to be able to change any settings.
checked security on pc, all ok.
checked windows updates. all ok. | Eagleby |
| Unhid all files on PC and fixed security errors. | Molendinar |
| Backup of data from old hard drive
Inside Clean of Case Fans, CPU Fan and Power Supply Fans
Installation of New Hard Drive
Installation of Windows XP Home Edition with SP3
Download and Installation of all windows updates and security patches
Restoration of all files and folders etc
Programs Installed:
Adobe Acrobat Reader
Picasa Photo Suite
CDBurnerXP
Winrar
KM Player
VLC Media Player
Defraggler
CCLeaner
Etc
| Nerang |
| Retrieve Data from OLD Computer
Restoration of:
My Documents,
Desktop
Favourites for Internet Explorer and Mozilla Firefox
Intuit QuickBooks Data File
Installation of Quickbooks previous version. New Version not compatible with old data file
Printer Sorted and now Default Printer
All windows security patches updated
SuperAntispware, Google Chrome
External Hard Drive Installed and Automated Backup Setup and Scheduled.
| Labrador |
| System Check
Download and Reinstall of HP Support Assistant
Installation of the following programs and instruction on how to use them
CCleaner
ATF Cleaner
Defraggler
Mozilla Firefox
Google Chrome
Changed Advanced System Settings to give the system better performance
Changed Text Size on Desktop for better visuals.
Download and Installation of all microsoft updates and security patches | Burleigh Waters |
| Adaptor tested.
Winsock Reset.
Connection Fixed.
Norton Internet Security Updated.
| Silkstone |
| Backup of Old System onto External Hard Drive
Setup New System and Installed Office, Adobe Acrobat Reader, Bigpond Security, Winrar, Itunes, Etc etc whilst backup was happening. Download all microsoft updates. Reset Login Password on other desktop computer. Restored files and settings to new computer. etc
| Mudgeeraba |
| Installed AutoCAD software.
Installed and set up wireless connection.
Shared files and printers between PCs.
Changed AV protection on 1 PC. | Burleigh Heads |
| Recovered Bad Sector on Hard Drive.
Msconfig start up items
Hijack this
Updated Security CA Antivirus
Updated Windows Security Patches
CCleaner
Instucted Client on how to defrag | Hope Island |
| BSOD during installation of Norton 360.
Hardware Checked.
Windows Repaired.
Norton Internet Security (Trial) uninstalled.
Norton 360 Installed and Updated.
Adob Acrobat Reader Updated.
Office 2010 Repaired.
Canon Printer S520 installed.
| Yeronga |
| PC was infected to "XP Security 2011" malware.
Malware Bytes had installed on the computer.
Infection removed.
Anti Virus + Internet Security has to install ASAP.
| North Ipswich |
| No Infection found.
Internet security has already installed.
Email service fixed. (Maximum usage had been reached)
Hardware Check OK | Redbank Plains |
| Removed Fake AV
Tried installing AVG Free 2011
Required installing 62 windows updates (incl critical security updates)
Took PC offsite
| Bracken Ridge |
| 1st PC
Removed Nortons Internet Security
Removed MS Essentials
Installed AVG Free 2011
2nd PC
Removed Nortons Internet Security
Installed AVG Free 2011
Tested Internet Connection from both PC's | Eatons Hill |
| Performed internet security check.
Performed system cleanup. | Logan Village |
| removed xp security center | Mudgeeraba |
| Repaired wireless security in router
Update password: ALRSJZKKXJFRNGR71831
Fixed registry issue startup items | Kallangur |
| Norton Internet Security Installed.
| Morningside |
| Reconfigured security settings in Internet Explorer (to do with Protected Mode)
Disabled a lot of unrequired add-ons.
Ran Antispyware/adware scans and removed detected items (around 230)
Confirmed flash content previously not loading to be loading now. | Windale |
| System was infected to "XP Anti Spyware"
Malware Bytes installed and infection removed.
Windows fixed.
Anti virus and Internet Security are required.
Some windows components has been removed.
| Morningside |
