| Description | Suburb |
|---|
| Vista operating system corrupt boot sector
Installed windows 7
Install security solution
Install other apps as per clients request
| Mudgeeraba |
| installed windows 7 to medion pc
cleaned other pc
helped client with incredimail, gmail
restored sound to other pc
installed security to pc's
connected & installed printer to both pc's | Varsity Lakes |
| Client complaining about slow system Found 4 different Antivirus programs running + numerous reg booster style programs
cleaned up running system adjusted startup installed Microsoft security essentials
Client also had problems with Email
hotmail account locked was able to unlock account | Robina |
| Delivery and Install New HP SFF Desktop with 20" LED Monitor, migrate existing profile, apps, and data.
Provide secure disposal of exisitng hardware. | Charlstown |
| Telstra Broadband connection installed and activated.
Telstra account recharged.
Games installed.
Norton Internet Security 2012 activated.
HP Printer installed and tested successfuly.
| Bethania |
| ADSL router configured.
Micrsoft Security Essential installed and validated.
Printer Epson NX220 driver reinstalled and head cleaned.
| Kuraby |
| 1) Un necessary programs uninstalled:
Regclean pro
PC Optimizer Pro
Advanced System Protector
Driver Genius
Optimizer Pro
Zoom Downloader
PC Power Speed Optimizer
Site Ranker
Amazing Slow Downer
Norton Security Scan
Paretologic Filecure
Registry Mechanic
Safari
SuperANTISpyware Free Edition
iYogi Support Dock
Rebates Informer
CCleaner
2) Registry checked (OK).
3) Startup services fixed (iTunes Helper removed)
4) Picasa installed.
| Rochedale South |
| - Logged into wireless modem and changed the wireless security to WPA
- Setup wireless with a new password
- Connected the Kindle to the wireless network
- Fixed keyboard issue where it was making noise when hitting any key as well not being able to hold down a key for repeating
- Fixed Internet Explorer HTTP message from popping up all the time | Mudgeeraba |
| - Backed up all personal data
- Installed Windows 7 Home Preimum SP1 and all other updates
- Installed Adobe Reader, Flasher player, iTunes, Brother printer software and Western Digital Backup software
- Imported Outlook file and setup both email accounts
- Performed a test on scanning > working fine
- Installed Kaspersky Internet Security 30 day trial
- Restored all persona data | Tugun |
| PC:
Windows XP had been Crashed.
---------
Fresh Windows Vista Business version installed and activated.
86 importanat updates instralled on Windows.
Norton 360 Premier installed and activated.
Norton 360 updates installed.
Microsoft Office 2010 installed and activated.
iTunes installed.
Adobe acrobat reader installed.
Adobe Flash Player installed.
Canon iP1800 printer installed.
-------
New ADSL router installed.
WLAN secured.
4 computers connected to LAN and WLAN.
| Wynum West |
| ADSL router/Modem installed.
Wireless activated.
2 PCs connected to LAN.
File/Printer sharing setup.
Trend Micro Maximum Security installed on one PC.
Network Name:
BigPond4D1B47
Wireless Key:
0AEF6BF336
Internet Main account:
reynoldsis@bigpond.com
ives1711 | Logan Reserve |
| System restored.
Microsoft Security essentail uninstalled.
Selective startup removed.
Keyboard fixed.
| Flinders View |
| Data Transferred.
New PC configured.
Email account configured.
PC Connected to WLAN.
Adobe acrobat reader installed.
Norton internet security (Trial) uninstalled.
Norton 360 installed and activated.
Windows updates installed.
IE configured.
| Camira |
| ADSL Connection tested. (Client had been reached to download limit)
Connection speed fixed by Telstra on the phone.
iPhone software started to download.
Wireless connection security checked.
Details:
Network Name (SSID): BigPondD75617
WPA-PSK Preshared Key: DC5F19549A
Fax machine connected.
| Runcorn |
| Vista restored.
Avast Internet Security 7 downloaded and re-installed.
Avast updated successfully.
IE 9 reset.
| Meadowbrook |
| NetComm 3G USB router setup securely.
2 Computer connected to WLAN.
| Parkison |
| H.D.D. bad setcor found.
H.D.D. Replaced and re imaged.
Norton Internet Security re installed.
| East Brisbane |
| Security Shield (Fake Antivirus) removed.
Registry fixed.
Office 2010 starter un installed.
iTuneHelper removed from startup.
| Taringa |
| Windows restored.
DVD driver fixed.
Live messenger removed from startup.
Norton Internet Security (expired version) uninstalled.
| Greenbank |
| Vista Home Fresh installation.
Windows activated.
Adobe acrobat reader installed.
107 important updates installed.
Trend Maximum Security installed and activated.
| Eastern Heights |
| Router has reset back to Factory Settings.
Had to reconfigure router again with username and password and also changed wireless access point name and enabled WPA wireless Encryption.
Wireless Name: DDlink
Wireless Password: Oldchooks | Eleebana |
| System restored. (No good installation of Norton Internet Security)
VGA card replaced.
IE8 installed and configured.
XP Service pack 3 started to install.
| Sunnybank |
| Parallel port was disabled at motherboard and thus unable to detect the security dongle.
CMOS battery is bad.
Replace CMOS battery and reconfigure the motherboard setting for the parallel port. | Beenleigh |
| - Windows was running really slow when booted in Normal mode
- Booted into Safemode > working fine
- Disabled all services and startup items > PC running fine in Normal mode
- Enabled everything but their anti virus (PC Tools) > Rebooted and PC still running fine
- Enabled PC Tools > PC running slow again
- Uninstalled PC Tools and installed 30 day trial of Kaspersky Internet Security
- PC now running smooth and fast | Pacific Pines |
| RAM Modules re seat.
Startup services checked (OK).
Firewall settings fixed.
| Sunnybank Hills |
| ADSL router reconfigured. (New Service Provider)
Wireless lan configured securely.
2 PC's connected to WLAN.
Wireless adapter reinstalled on 1 PC.
Main account details:
User name: 0732555572@people.net.au
Password: PWD0732555572T
WLan Key: ranger123
| Archerfield |
| Security Shield (Fake Antivirus) removed.
Registry fixed.
NOD32 Version 5 installed and activated.
Java Updates installed.
| Springwood |
| Ran scan and removed detected Security Shield Malware/Spyware.
Ran various spyware/adware scans using Malwarebytes & Superantispyware.
Uninstalled other applications as requested. | Hamilton |
| - Installed 1GB DDR1 of RAM instead of the 2GB as the PC would not take it (Not Charging for RAM)
- Setup Linksys Access Point and secured wireless network
- Connected Macbook and iPad to wireless network
- Setup printer sharing on the PC and setup the printer on the Macbook
- Macbook printing wirelessly over the network fine | Tallai |
| Billion ADSL router reconfigured.
Wireless Lan established securely.
Device connected to WLAN.
WLAN Pass: orchid1234
| Meadowbrook |
| Trend Micro Titanium Maximum Security 2012 reinstalled.
IE8 installed.
Windows Service Pack 3 installed.
64 important Windows updates installed.
Telstra Connection Manager upgraded.
Flash Player 9 installed.
Live messenger removed from startup.
PSU Changed.
RAM Upgraded.
CD/DVD RW replaced.
Thermal paste re-applied on CPU heatsink.
CPU cooling system cleaned.
| Greenbank |
| removed Norton's internet security
removed several adware apps
removed toolbars in IE
installed mse
installed Firefox | East Toowoomba |
| - Removed fake AV (Internet Security 2012)
- Scanned system with Malwarebytes > 386
- Kaspersky scan > 17
- System now booting fine | Upper Coomera |
| One infected file found and removed.
Microsoft Security Essential Updated.
Windows updates installed.
Startup services/Programs checked. (No infection found)
Full scan performed. | Park Ridge South |
| Data transfered.
Broad band internet connection setup.
Office 2007 installed.
Publisher 2003 installed.
Norton Internet security uninstalled.
AVG Free installed.
Office 2010 starter uninstalled.
HP Deskjet 3070A installed.
Auto Backup setup.
| Manly |
| - Found fake anti-virus "Smart Security 2012" installed
- Booted into SafeMode
- Found install files for fake anti-virus
- Ran utilities to stop running services
- Updated and performed a full system scan with Malwarebytes
- Smart Security 2012 now removed and system running fine | Broadbeach Waters |
| - PC Hard drive only had 800mb of free space
- Program Files has 46GB, Documents and Settings has 15GB
- Performed a disk clean up which freed up 5-6GB
- Removed Norton Internet Security 2005 and installed Aviria Free Anti-Virus
- Removed all deleted items within Outlook Express (4700 messages) > freed up 38GB
- PC now running faster | Helensvale |
| Created disk image from RAID-0 drive pack
Recovered files from disk image
Supplied & Installed Windows 7 Pro 64 bit
Installed manufacturer's latest drivers for video, lan, audio, and motherboard chipset
Installed MalwareBytes protection free version
Loaded and installed latest WIndows Updates
Transferred recovered files back to new machine | Carrara |
| Antivirus settings fixed. (Webroot Secureanywhere) | Loganlea |
| - Setup new HP TouchSmart PC
- Connected to the internet via Ethernet connection
- Installed 4 Windows updates that were available
- Removed Norton Anti-Virus trial
- Installed Kaspersky Internet Security 2012 and purchased 2 year licence for client
- Exported emails and contacts from old PC and imported into new PC
- Installed Skype
- Installed network shared printer (Epson TX100) | Tallai |
| PC Tools Internet Security installed and updated. | East Brisbane |
| Security Sheild fake AV removed. | Baulkham Hills |
| ADSL Modem/Router replaced and configured.
Wireless adapter installed on PC and configured.
PC connected to the internet via WLAN.
Non essential services removed from start up.
gateway username: admin
gateway password: admin
network name (SSID): linksys
network security type: Higher Security (WPA / WPA2)
network security key: DWNRCGEND6 | Annerley |
| - Fake AV was installed as it stopped popping up.
- Searched the system for any signs of the threat > Unable to find anything on the system
- Performed a Disk Clean up
- Update Microsoft Security Essentials
- Checked MSE history to find it had detected and deleted the fake av (Rogue:Win32/Winwebsec)
- Installed Malwarebytes and performed a quick scan in Safemode > 0 threats found | Helensvale |
| Set up security camera for internet access | Remote |
| Removed Rogue.FakeHDD fake antivrus/trojan.
Ran unhide utility to make files visible again.
Updated Malware Bytes and Avast internet security | Robina |
| Set up ethernet over power device, add security
Show how to access files over network
Set up printer wirelessly | Glebe |
| - Purchased Kaspersky Internet Security 2012 3 User 2 Year license.
- Installed Kaspersky Internet Security 2012 on 3 PCs.
- Started the update for all 3 PCs | Southport |
| Known bug in Adobe reader version X causes documents to open with wrong index, so all text displays and prints with the next letter in alphabet. Yet to be fixed by Adobe, a workaround is to disable protected document.
Other issue was with a corrupted Word document. Other Word docs appear to be unaffected | Bondi |
| System scan and serice
Checked security | Palm Beach |
| re-set router security, transfered data from one to the other, removed malware and setup network printer | Eatons Hill |
| Fixed adware that was causing email errors
Re-configed virus protection
Flushed spyware
Flushed registry
| Benowa Waters |
| - User account corrupt
- Created new user account "Robyn"
- Password same as previous
- Transferred user data from previous account to new account
- Installed and activated Trend Micro Maximum Security Titanium | Valentine |
| Cahecked over system. Detected issues with McAfee causing issues with the firewall. Removed McAffee and similar cointent. Installed Avast and updated.
Perforemd printer test page. | Mudgeraba |
| |nstalled virus protection
Removed malware
Tested -ok | Mermaid Waters |
| Finding:
PC had been forced to shut down during windows update/System restore.
Windows 7 Home Premium re-installed (Upgrade)
Windows .Net Framework repaired.
Windows Important updates installed.
Canon MP240 printer installed.
Norton Internet Security Updated.
| Willowbank |
| - Found fake anti-virus software Privacy Protection.
- Removed Privacy Protection
- Scanned with Malwarebytes > 5 threats removed
- Manually checked system > Clean
- Installed latest version of Adobe Flash Player | Robina |
| Tested power supply and confirmed it was faulty. Replaced with new 550W PSU and booted up PC. Ran cleanup on system using CCleaner and Malwarebytes. Cleared 3.5GB of junk data and removed 67 infections. Also renewed Norton Internet Security for another 366 days of protection. Several programs uninstalled and startup entries removed also. System now running much better than previously. | Auburn |
| Updated security
Scanned - OK
Fixed browser issues
| Santa Barbra |
| System is quite old so unable to upgrade memory. Installed CCleaner, Malwarebytes and Microsoft Security Essentials. Have cleaned up system as much as possible and removed unnecessary programs. Malware scan was running and nearing completion but due to a faulty powerboard the power was cut and scan interrupted. It has been left to run after I go and customer can call if assistance is required. Have checked email situation and confirmed that emails are working correctly. | Lurna |
| Uninstalled expired antivirus and installed security essentials, created pw for administrator account (mia) | Norman Park |
| Installed printer and McAfee security software, Checked internet connection for problems, setup Outlook 2007 to use live mail account (kjones2008@live.com.au) | Carindale |
| Check disk utility ran.
Removed items from start up.
Updated virus Protection.
Tested OK | Tallai |
| Windows 7 Home 32 bit fresh installed and activated.
Windows Live essential installed.
Mail account setup.
MS Office 2007 installed and activated.
Email and Data files imported.
Kaspersky Internet security 2010 installed and activated.
EPSON RX530 All in one printer installed.
Acrobat reader installed.
VoipCheap installed.
Picasa 3 installed.
Navman installed.
Windows Update installation started | Regents Park |
| Security options in Windows Mail had Digital ID and encrypt messages options activated by default when sending. Disabled these options and was able to send email without problem. Also updated CCleaner and removed 2GB off system. Performed malware scan also and have left a scan to run to remove an infection which is difficult to remove. Microsoft Security Essentials also installed. | Edensor Park |
| Network Card Fried but also needed a serious system clean.
Returned the computer back to base. Compressor Clean. Installation of another 2gb RAM and Ethernet Card.
Software Clean.
Installation of the following programs
Superantispyware
Malwarebytes
CCleaner
Download and Update of All microsoft Security Patches.
Installation of Carbonite online Backup
Return the computer back home and reinstall. | Guanaba |
| Repaired Windows Firewall.
Removed Trial version on AVG internet Security
Installed AVG Free
Ran Combo Fix to remove Mywebsearch
Performed backup from desktop pc to memory stick
installed google chrome and imported favourites.
Tested and all working ok. | Parkwood |
| PC1
iTunes Helper removed from startup
Expired Trend Micro Security program Uninstalled.
PC2
.NET framework re-installed completely.
Un necessary items removed from startup.
Upgrading hardware is necessary. (Minimum configuration for Win XP)
PC3
Email settings checked.
| Albion |
| Remotely Sorted this issue.
Hotmail had been Hacked.
Reset the password.
Removed AVAST internet security trial version and installed AVG Free.
Defragged Drive. | Varsity Lakes |
| Windows last updates installed.
ELITE Broadband modem installed and configured.
Microsoft security essential upgraded and updated.
| Eagleby |
| System Clean on PC.
Reset Wireless Encryption
Connected new TV to Wireless Network | Paradise Point |
| Set up Belkin router with ISP login details
Confirm that wireless security settings are appropriate | Kellyville |
| setting up tablet PC
reconnect bluetooth keyboard
setting up security measure for 3G modem
setting up internet access | Loganholme |
| Virus changing security permissions on all .exes that were run. Virus had infected essential drivers so a FreshStart was performed to ensure that all trace of the virus had been removed. | Pacific Pines |
| Third party firewall uninstalled.
Third party programs uninstalled.
AVG updated.
Full Scan Performed.
Internet connection fixed.
IE reset.
| Greenslopes |
| Transfer of Data from Old to New.
Configuration of user preferences
Installation of :
Nero Burning Suite
Clone DVD
Winrar
Picasa
Removal of Norton and Crapware from New Computer.
Restoration of all email data
09:30 - 12:10
Remote Support in the afternoon of approx 1 hour. Removal of office 2010 as it was causing conflicts will earlier version of outlook.
Installation of K9Web Protection Software for PC
A further 1 hour Minutes.
Total of 3 Hours and 40 minutes | Biggera Waters |
| Setup void.
Setup printer. (sending a fox worked ok)
Secured wifi. | Beenleigh |
| Reset internet security zones | Brendale |
| Removed virus software and installed Microsoft security essentials | Morningside |
| PC1
Removed Norton Internet Security Trial
Setup Wirless Internet Connection
SSID: NETGEAR
WPA2 Key: maddisonjacksonsamuel
Installed MSE
PC2
Removed Norton 360
Issues with corrupted services (possibly due to Norton removal error)
Manually removed Norton 360
Installed MSE
| Mount Rascal |
| Virus removal, network security check and network printer installed | Fig Tree Pocket |
| Setup wifi network.
Got key and added to Mac. Saved under docs and as wifi security. | Rochedale South |
| Wireless adapter disabled in control panel
Changed Router pwd to rogers55
Set SSID pwd to rogers+5
WPA security with TKIP | Middle Ridge |
| Router Configuration checked.
Firewall settigs changed.
Remote desktop connection fixed on PC 1.
---------------
H.D.D errors found on PC 2.
Check disk performed.
Windows Problem fixed on PC 2.
| Underwood |
| Reset bigpond acc pw, removed avg and installed ms security essentials and checked for hdd faults and performed general system maintenance | Durack |
| Fake AV installed.
Created a second account. Logged into it.
Ran malwarebytes and combofix.
Removed infections.
Booted to normal mode.
Removed Microsoft security essentials.
Installed nortons.
Updated windows.
Nortons password: peterbailey13
| Springfield |
| Secured wireless network and disabled network discovery.
System now is locked under WEP. | Varsity Lakes |
| Firewall settings changed.
Widows updates installed.
Problem fixed. | Darra |
| Re-connected and secured loose vga monitor cable.
System cleanup. | Loganholme |
| XP Repair infection found.
XP security infection found.
Infections removed.
Registry fixed.
Lost icons restored.
| Norman Park |
| System Setup of IMAC and IPAD
Installation of IMAC OFFICE
Security Software
Setup of Wireless on Both Devices
Setup of Email on Both Devices
Some basic Instruction
Optimization of PC | Mudgeeraba |
| Checked Hard Drive
Installed Google Chrome
Registry Cleaner
Fences.
Defraggler
Reconfigured Email for Gmail Account
Installed 2gb DDR800 RAM Memory To Speed the System Up.
Installed Microsoft Security Patches | Varsity Lakes |
| Surge protector needed resetting, PC now booting normally. | Tweed Heads South |
| IE not connecting. Proxy in use.
Disabled proxy.
Connecting without issue. Uninstalled nortons
Installed free avast.
Updated windows.
Enabled windows firewall.
Setup skype. | Browns Plains |
| Connected to router to find wireless password
Upgraded wireless security to WPA2 and changed network name | Lidcombe |
| PC Check UP.
Avast Antivirus Installation
Installation of:
CCleaner
Defraggler
Installed Microsoft Security Patches | Burleigh Waters |
| Reset Belkin Router to Factory Default
Re-Setup of the router
Re-Setup of the Wireless with encryption
Setup of Replacement Receipt Printer
Re-Setup of Cash Drawer | Hamilton |
| Removed Malware from Vista PC and restored Internet Security
Removed Norton 360 from XP PC and installed MS Security. | Goombungee |
| Infection type: "Malware Protection"
Infection removed.
Registry Fixed.
| Slacks Creek |
| Windows Security malware found.
Windows Recovery malware found.
Infections removed.
Registry fixed.
Un-wanted third party programs uninstalled.
AVG Free Version installed.
| Newtown |
