| Description | Suburb |
|---|
| Client is having connection issues with Dialup dropping out
phone line has static on it clients phone line is cause of issue
spoke to client about ADSL and system upgrade options | Varsity Lakes |
| Installed/updated Lexmark pro905 printer drivers. Tested printer from both USB ports (OK). Tested Telstra 4G USB dongle on left USB port which resulted in blue screen crash. This may be due to wrong or missing mainboard drivers. | Main Beach |
| Determined Ethernet Over Power adapters faulty as well as Ethernet cable attached to them
moved router closer to modem and connected network wirelessly | Sanctuary |
| Setup Internet connection sharing because Telstra 4g not comparable with dlink dir 412.
Setup ipaddress manually and have customer details | Bridgeman Downs |
| Client had new router as old modem router was faulty
Sold client new adsl2 modem and configured onsite | Maudsland |
| - When trying to send email a Spamhaus error message would be returned
- Changed the outgoing mail server to mail.bigpond.com > sending emails fine
- Called the company who hosts the website and email to inform them of what was going on and they are going to look into the issue | Upper Coomera |
| Bigpond provided client with the wrong Cable modem for their current plan. I called Bigpond and sorted it all out. They should be call back once they receive the new modem that works with their cable plan, so I/we can set it up for them. | Coombabah |
| Network Configuration checked.
Faulty USB Wireless adapter repacled on PC.
Wireless adapter driver installed.
WLAN Key: b1r2e3u4r5 | Mt Warren Park |
| - Disconnected Benq PC from wireless Lan to use Wired Lan cable only
- Changed Wireless LAN Password
- Connect Canon MX870 to wireless
- Connect Mac to Wireless and Install Printer
- Fix spare PC1 to boot and removed old video card. connect to Wireless as needed.
- On spare PC2 removed unwanted programs to speed up pc, connect to wireless and confirm printing as needed. | Ormeau |
| networked printer | Mt Gravatt |
| Setup Router | Murrumba Downs |
| Client had reached to download limit with Telstra.
Issue resolved on the phone with ISP.
Download speed checked. | Sadliers Crossing |
| - Internet connection is fine as well as the wifi setup
- Both computers had the wrong IP range
- Cleared IP addresses and renewed their IPs > Internet now working fine
- Connected new printer to wireless connection
- Setup new printer to PC | Hope Island |
| Update netgear router with the latest firmware, reconfigure router and modem.
Customer tested and internet connection on ethernet and wireless is ok. | Regents Park |
| - Setup manual IP address for the iMac > internet working fine
- Unable to setup email as Exchange due to the Exchange server using 2003. Informed the client for it to work on a Mac it needs to be using 2007 or 2010 (2010 prefered).
- Setup connection to the document server
- Unable to get the Xerox C2200 working (even after downloading drivers)
- Called up Nextbyte and they took me through the same steps as what I had been going through | Surfers Paradise |
| Internet settings fixed. (Proxy disaled).
(proxy.powerup.com.au:8080)
Registry fixed.
IE updated to 9 and configured.
Non essential services removecd from startup.
| Kingston |
| - Wireless settings where set to allow connections
- Set password and SSID name
Wireless Password: beesbites66
- Contacted telstra to give a free courtesy 1gb which will be applied within 24 hours
- Connect and networked printers
- Fixed windows update issues
- FIxed old shortcuts to work from desktop
- Fixed internet explorer toolbars and slowness | Tingalpa |
| - The internet was running slow not the computer
- Found out the internet had been shaped
- Client only has a 5GB limit for the month and has used 113%
- Bigpond placed an additional 2GB to use for the rest of the month for no cost
- Turned the modem off and on which gained the speed back
- Reset gmail account password
- Changed the wireless network password and reconnected all wireless devices | Pacific Pines |
| Wireless gateway restarted.
Network settings fixed on Mac.
Email settings fixed on Mac.
Email account checked successfully.
| Moorooka |
| Email getting suck on large files.
Internet having time out problems.
Logged fault with telstra. | Chapel Hill |
| Connection checked with different routers.
Internet connection has slowed down by ISP.
| Flinders View |
| - Client still having issue with Bigpond wireless dongle.
- Advise client to go back to a Telstra shop and request for a different kind of wireless internet connection.
- Downloaded and burnt a music CD for a wedding requested by the client | Ephraim Lsland |
| Connected Telstra 4G wireless.
- Registered with provider
- Recharged with credit
Updated Computer
- Removed unused software
- Windows updates
- Installed Skype | Burpengary |
| - Internet explorer is running on version 9
- No updates for Internet explorer available
- Removed 3 toolbars and reset Internet explorer
- Client is going to monitor the issue and call back if it persists. | Southport |
| ADSL line checked by 2 routers.
NO DSL service is established.
Fault reported to ISP. | Flinders View |
| Modem was not correctly routing IP traffic.
DNS traffic was working .. Odd behaviour.
Factory reset modem and reconfigured.
Now working, re-setup wireless and printer.
| Elimbah |
| Set up Two computers with network switch, connect both to internet and set up printing to be available from both PCs | Merrylands |
| Reconnected computer to wifi.
Realtech drivers reinstalled.
(Downloaded most recent version from online source)
SSID: RTA1025W
Password: pugster12345
Updated AV software, started scans. | Varsity Lakes |
| Configured downstairs PC with wireless network.
- Reset netgear router. (Unknown Password)
- Set wireless password to customers mobile number.
- Joined wireless from downstairs PC.
Setup PC with desktop link for gmail.
Set remember password for gmail and saved in browser. (Google Chrome) | Bonogin |
| Optimised pc
Found internet issue
re-installed office | Bald Hills |
| Finding :
ADSL line drops off while picking up the phone.
-----------
Line checked with 3 differrent router and splitter.
Land line problem reported to Telstra.
| Rosewood |
| - PC was unable to access the internet due to not having the Ethernet drivers installed
- Downloaded drivers on another computer and installed
- Downloaded the rest of the drivers for the PC and installed
- Fixed Windows XP Activiation
- Plugged in old HDD to access Outlook PST file | Mudgeeraba |
| - Changed mouse clicking to one click on icons instead of double click
- Place the Quick Launch bar back on the task bar
- Brought back the Command Bar in Internet Explorer so the client can print
- Made the Favourites bar stay always on the left
- Printing fine for all ages
- Performed many tests from printing in Internet Explorer and Email, nothing wrong | Benowa Waters |
| - PC running slow on boot and also during use
- Found the system to be only running on 512MB RAM
- Suggested to the client to get speed back to the system they need to add more RAM
- Websites in internet explorer flick
- Updated Adobe Flash Player > same issue
- Client has Firefox installed and that seems to work fine
- Updated Firefox to latest version
- Printer seems to be working fine
- iPhone is syncing fine also
- Updated iTunes to latest version | Arundel |
| - Setup email account in Windows Live Mail
- Client couldn't remember password
- Called up Bigpond and got password sent as a SMS
- Put in correct password and emails are not downloading | Coolangatta |
| Set up printer wirelessly
Download and install Windows 7 64 bit compatible software for printer/fax/scanner
Confirm there is no Windows 7 64 bit software for camera, but other free image management programs are available
Problem with mouse randomly registering double clicks, which causes Word to exit. Ensure batteries are fully charged and if problem remains may need a new mouse (button switch may be worn) | Kellyville |
| Set up new wireless printer | Merrylands |
| - Front USB ports had fallen inside the PC tower
- Glued the bored to the inside front of the case
- Cleaned inside of the PC from dust an fixed a vibrating issue with a case fan
- Internet running slow due to losing packets randomly
- Replaced modem and configured
- Internet now running faster | Southport |
| Fixed Volume on PC
Setup Podcast
Setup Internet Radio | Mt Lofty |
| - Fixed Firefox issue from not downloading/displaying pictures on websites
- Updated Windows with all available updates
- Updated Java, Internet Explorer
- Uinstalled unwanted programs
- Removed some startup items from boot to boost performance
- System running at a good speed | Labrador |
| Investigated Huawei E585 (Vodafone Pocket Wifi 2) connection via USB. Identified loose / inconsistent micro USB port. The device will only work via USB when there is pressure on the USB port (faulty port). | Reedy Creek |
| Set up new modem, but connection problems remain.
Arranged for BigPond to send tech to determine problem with cable. | Collaroy Plateau |
| Already connected to PC and working.
Printer /network checked.
Cartridge changed. | Clorinda |
| ADSL router need to connected to direct phone line.
(Not extention)
One hard drive on RAID need to be replace. (System still working)
| Tanah Merah |
| Reconfigured router with correct username and authentication type:
Username: brian.d.hutchison@bigpond.com
Authentication Type: PPPoE (over ethernet)
Authentication Encapsulation: LLC
| Kurri Kurri |
| fix internet connection | Waterford |
| IE need to be reinstalled.
Firefox installed and set as default web browser.
Favorites exported to Firefox.
Windows updates installed.
HP advisor toolbar removed from startup.
Wireless enabled.
| Parkinson'S |
| - ADSL modem activity light was constantly blinking
- Factory reset the modem > still made no difference
- Modem kept booting up and retarting
- Replaced modem and configured
- Internet working fine | Oxenford |
| Re-entered password from Bigpond into modem to get back online.
Changed password to user specified password for Bigpond.
Reconfigured modem with new password.
Reconfigured Thunderbird for users email with new password.
Made sure emails now work.
Made sure Norton 360 ran updates as required.
Configured network settings options in Control Panel due to 'Automatically detect settings' being unticked, potentially causing other issues. | Eleebana |
| Had to contact Optus to have Username/Password reset.
Factory reset modem several times
Had to reconfigure modem with new password. | Hamilton |
| ADSL connection and phone line have fault that prevents connection. Telstra to send technician to investigate
Set up USB mobile internet and wireless connection to run concurrently | Mossman |
| Configured Router
Ran chkdsk and repaired corrupt file | Kallangur |
| Installed Modem/Router with wireless.
Configured for bigpond account
Installed WIreless USB.
| Karana Downs |
| Cable internet unable to get both uplink and downlink signal.
Telstra to send tech to investigate | Collaroy Plateau |
| Setup Netcomm modem router to connect to People Telecom Broadband | Eagleby |
| Setup new Billion modem router to connect to TPG (PPPOE connection instead of Static IP) | Slacks Creek |
| - Internet loading pages very slowly at times
- Removed tool bars from Internet Explorer
- Removed iprimus proxy settings from Internet Explorer
- Internet now running really fast | Tallebudgera Valley |
| Reseated Ram and installed USB - N Modem | Brookwater |
| - Packed up old Lexmark printer and uninstalled all software
- Removed McAfee and reinstalled/updated
- Setup and installed new Brother printer
- iPad is all setup it just needs to be connected to the 3G network. Client is going to head into a Telstra store to set it up
- Assembled client's new computer chair | Burleigh Heads |
| - Internet was running really slow or not connecting at all
- Performed ping test to google.com > losing a lot of packets
- Called TPG to find everything was fine on their end
- Setup and configured a new modem > internet working fine | Burleigh Waters |
| Identified missing network connections. Re-installed NIC driver. Reset all services (all had been set to disabled). Restarted PC and checked user icon tray back to normal. Tested Internet connection - resolved. | Southport |
| - Fixed dll issue with Internet Explorer 8 update
- Removed IE8
- Installed IE7 then IE8
- Internet Explorer 8 now opening fine | Upper Coomera |
| - Setup Cisco Wireless N Access Point
- Turned off wireless network on the Netgear wireless modem router
- Configured the network settings for the Cisco Access point
- Setup Ethernet over Power devices
- Wireless network now working fine all around the house | Clear Island Waters |
| - Internet was not authenticating the account to AAPT
- Hard reset the modem and put user details back in > still not working
- Called AAPT and they reset the account password > still not working
- AAPT stated they would escalate the job since they think it's an issue with the authentication service
- Came back the next day to find the internet working fine | Pacific Pines |
| - Dialup modem was not being deteced by the PC
- Moved PCI modem to anothert PCI slot
- Modem now being detected and connecting to the internet
- Turned Work Offline off in Internet Explorer
- Changed the desktop wallpaper from a picture to a solid dark blue colour
- Turned on Magnifier | Oxenford |
| Replaced iertutil file. Restarted, processed ie8 install. Restarted and successfully tested login, Internet access. | Pacific |
| ZTE MF62 modem from Virgin is wrong. Client's computer does not have wireless function.
Client will return the modem to Virgin and cancel the contract. | Slackscreek |
| ADSL sync constantly dropping out.
Bigpond running diagnostic checks, put DSL line into stability test mode (slow speed). Connection now appears stable, but to be monitored for 24 hours.
Links in Outlook not working due to bug introduced by Microsoft in IE update. Fixed. | Bondi |
| Reinstall Vodafone connection program. Connection to internet is OK. | Waterford West |
| - Rolled back network drivers
- Manually installed latest network drivers
- Disable faulty and outdated drivers in Windows Update
- Tested Optus wireless modem
- Configured printer with wireless access | Bolton Pint |
| Set up Outlook email account, Bigpond reset password | Monavale |
| - Client bought a Netgear wireless mdoem router which was not required (client taking it back)
- Installed a 5m USB extention cable connected to a Asus USB wireless dongle
- Internet connecting and working perfectly with only 2-3 bars of wireless strength
- Setup a Hotmail account for the client as well as a new Skype account
- Unable to test sound and mic due to not being able to find the power adapter for the speakers (cleint going to call when he finds it) | Oxenford |
| - PC would turn on but nothing appearing on the screen
- Found that 1 of the sticks of RAM was slightly popped out
- After clipping it back in the PC was booting fine
- Removed tool bars from Internet Explorer | Southport |
| Telstra Shop had cancelled Account that email address was associated with. Spoke to bigpond billing and had dial restablished but at $25 per year.
Setup and tested telsra dongle and windows live mail on netbook. Reconfigured IE home page to google | Waterford |
| AVG changed from trial version to free version
Problem with QuickKids statements... generates preview for some clients but won't email/print ... need to follow up with QuickKids
Connection dropout for QuickKids remote session is a significant problem. Tweaked some network settings but may need to consult with Internode for solution.
Error message about certificates, but not able to duplicate. To note exact message if it happens again | Woolooware |
| Set up wireless printer and router | Kirrawee |
| Supply and install wireless adaptor
Set up new router for internet access | Bondi |
| - Removed old Motorola cable modem
- Setup new Netgear cable modem
- Registered the modem
- Configured wireless network
- Connected tablet to wireless network
- Setup Gmail account on tablet | Runaway Bay |
| - Internet Explorer 8 was not intalled correctly as it was canceled during the installation
- Removed Internet Explorer 8 and reinstalled
- Internet now working fine | Monterey Keys |
| Configure Iomega NAS (Personal Cloud)
Configure Linksys X3000 router for remote access of Personal Cloud
Re-install Brother Drivers for one computer | Corinda |
| Fixed TCP/IP properties of wireless network settings. Fixed email account configuration on mobile phone. | Oxenford |
| Setup and installed Telstra Bigpond Wireless Broadband dongle and software and test the service.
Install Epson Stylus NX125 Printer/Scanner and tested print job.
Install LibreOffice as free alternative to Microsoft Office product at users request.
Setup Bigpond Email Address in Windows Live Mail. | Edgeworth |
| Wireless NIC reset
tested connection
tested OK | Chevron Island |
| changed modem to wireless
connected ipad to internet | Bondi |
| Reset wireless password on modem.
Test can connect from other wireless devices | Pagewood |
| Installed USB 4G modem
Installed Webcam | Redcliffe |
| Set up multiple LAN devices
Re-configured Modem
Tested OK | Bonogin |
| Removed startup items causing system to slow down.
Removed and flushed temp internet files.
Registry flush done.
Startup repair and chkdsk utility run.
Installed mallwarebytes - scan complete.
System tested - OK | Southport |
| Re-installed itunes and library
Configured wireless nic
Tested - ok | Robina |
| Moved wireless modem closer. | Holland Park West |
| Downloaded & Installed Network & chipset drivers
Installed MSE | Kingsthorpe |
| Speedtouch router/modem configured.
Email settings checked successfully.
HP deskjet F380 cartdrige chaned and driver installed.
Windows updates installed.
| Taringa |
| Reset wireless password on modem | Kangaroo Point |
| Router reset to factory settings.
Router reconfigured.
LAN reconfigured.
Problem fixed.
| Albion |
| Internet issues caused by disconnected phone line | Paddington |
| Installed bigpond modem | Marsden |
| Setup wireless network | Annerley |
| Reset Skype pw and connected wireless network | Holland Park West |
| Checked over network system. Refreshed the wireless router/ modem.
Reinstalled drivers for the printer.
Wireles printing work ok. Wired printing has issues due to usb cable or printer port.
Suggested new USB cable. | Hollywell |
| Deleted Telstra broadband software
Configured dial-up | Ormeau |
