| Description | Suburb |
|---|
| Reseated Ram and installed USB - N Modem | Brookwater |
| - Packed up old Lexmark printer and uninstalled all software
- Removed McAfee and reinstalled/updated
- Setup and installed new Brother printer
- iPad is all setup it just needs to be connected to the 3G network. Client is going to head into a Telstra store to set it up
- Assembled client's new computer chair | Burleigh Heads |
| - Internet was running really slow or not connecting at all
- Performed ping test to google.com > losing a lot of packets
- Called TPG to find everything was fine on their end
- Setup and configured a new modem > internet working fine | Burleigh Waters |
| Identified missing network connections. Re-installed NIC driver. Reset all services (all had been set to disabled). Restarted PC and checked user icon tray back to normal. Tested Internet connection - resolved. | Southport |
| - Fixed dll issue with Internet Explorer 8 update
- Removed IE8
- Installed IE7 then IE8
- Internet Explorer 8 now opening fine | Upper Coomera |
| - Setup Cisco Wireless N Access Point
- Turned off wireless network on the Netgear wireless modem router
- Configured the network settings for the Cisco Access point
- Setup Ethernet over Power devices
- Wireless network now working fine all around the house | Clear Island Waters |
| - Internet was not authenticating the account to AAPT
- Hard reset the modem and put user details back in > still not working
- Called AAPT and they reset the account password > still not working
- AAPT stated they would escalate the job since they think it's an issue with the authentication service
- Came back the next day to find the internet working fine | Pacific Pines |
| - Dialup modem was not being deteced by the PC
- Moved PCI modem to anothert PCI slot
- Modem now being detected and connecting to the internet
- Turned Work Offline off in Internet Explorer
- Changed the desktop wallpaper from a picture to a solid dark blue colour
- Turned on Magnifier | Oxenford |
| Replaced iertutil file. Restarted, processed ie8 install. Restarted and successfully tested login, Internet access. | Pacific |
| ZTE MF62 modem from Virgin is wrong. Client's computer does not have wireless function.
Client will return the modem to Virgin and cancel the contract. | Slackscreek |
| ADSL sync constantly dropping out.
Bigpond running diagnostic checks, put DSL line into stability test mode (slow speed). Connection now appears stable, but to be monitored for 24 hours.
Links in Outlook not working due to bug introduced by Microsoft in IE update. Fixed. | Bondi |
| Reinstall Vodafone connection program. Connection to internet is OK. | Waterford West |
| - Rolled back network drivers
- Manually installed latest network drivers
- Disable faulty and outdated drivers in Windows Update
- Tested Optus wireless modem
- Configured printer with wireless access | Bolton Pint |
| Set up Outlook email account, Bigpond reset password | Monavale |
| - Client bought a Netgear wireless mdoem router which was not required (client taking it back)
- Installed a 5m USB extention cable connected to a Asus USB wireless dongle
- Internet connecting and working perfectly with only 2-3 bars of wireless strength
- Setup a Hotmail account for the client as well as a new Skype account
- Unable to test sound and mic due to not being able to find the power adapter for the speakers (cleint going to call when he finds it) | Oxenford |
| - PC would turn on but nothing appearing on the screen
- Found that 1 of the sticks of RAM was slightly popped out
- After clipping it back in the PC was booting fine
- Removed tool bars from Internet Explorer | Southport |
| Telstra Shop had cancelled Account that email address was associated with. Spoke to bigpond billing and had dial restablished but at $25 per year.
Setup and tested telsra dongle and windows live mail on netbook. Reconfigured IE home page to google | Waterford |
| AVG changed from trial version to free version
Problem with QuickKids statements... generates preview for some clients but won't email/print ... need to follow up with QuickKids
Connection dropout for QuickKids remote session is a significant problem. Tweaked some network settings but may need to consult with Internode for solution.
Error message about certificates, but not able to duplicate. To note exact message if it happens again | Woolooware |
| Set up wireless printer and router | Kirrawee |
| Supply and install wireless adaptor
Set up new router for internet access | Bondi |
| - Removed old Motorola cable modem
- Setup new Netgear cable modem
- Registered the modem
- Configured wireless network
- Connected tablet to wireless network
- Setup Gmail account on tablet | Runaway Bay |
| - Internet Explorer 8 was not intalled correctly as it was canceled during the installation
- Removed Internet Explorer 8 and reinstalled
- Internet now working fine | Monterey Keys |
| Configure Iomega NAS (Personal Cloud)
Configure Linksys X3000 router for remote access of Personal Cloud
Re-install Brother Drivers for one computer | Corinda |
| Fixed TCP/IP properties of wireless network settings. Fixed email account configuration on mobile phone. | Oxenford |
| Setup and installed Telstra Bigpond Wireless Broadband dongle and software and test the service.
Install Epson Stylus NX125 Printer/Scanner and tested print job.
Install LibreOffice as free alternative to Microsoft Office product at users request.
Setup Bigpond Email Address in Windows Live Mail. | Edgeworth |
| Wireless NIC reset
tested connection
tested OK | Chevron Island |
| changed modem to wireless
connected ipad to internet | Bondi |
| Reset wireless password on modem.
Test can connect from other wireless devices | Pagewood |
| Installed USB 4G modem
Installed Webcam | Redcliffe |
| Set up multiple LAN devices
Re-configured Modem
Tested OK | Bonogin |
| Removed startup items causing system to slow down.
Removed and flushed temp internet files.
Registry flush done.
Startup repair and chkdsk utility run.
Installed mallwarebytes - scan complete.
System tested - OK | Southport |
| Re-installed itunes and library
Configured wireless nic
Tested - ok | Robina |
| Moved wireless modem closer. | Holland Park West |
| Downloaded & Installed Network & chipset drivers
Installed MSE | Kingsthorpe |
| Speedtouch router/modem configured.
Email settings checked successfully.
HP deskjet F380 cartdrige chaned and driver installed.
Windows updates installed.
| Taringa |
| Reset wireless password on modem | Kangaroo Point |
| Router reset to factory settings.
Router reconfigured.
LAN reconfigured.
Problem fixed.
| Albion |
| Internet issues caused by disconnected phone line | Paddington |
| Installed bigpond modem | Marsden |
| Setup wireless network | Annerley |
| Reset Skype pw and connected wireless network | Holland Park West |
| Checked over network system. Refreshed the wireless router/ modem.
Reinstalled drivers for the printer.
Wireles printing work ok. Wired printing has issues due to usb cable or printer port.
Suggested new USB cable. | Hollywell |
| Deleted Telstra broadband software
Configured dial-up | Ormeau |
| Router checked (OK)
WLAN Checked (OK)
Problem was with Telstrra payment. (Fixed on the phone with Telstra)
Router internet connection plays up (Possibly service/faulty router) | Jamboree Heights |
| Setup wireless connection with pw, connected printer to wireless network | Capalaba |
| Finding:
D-Link Wireless router not working.
Wireless router replaced.
Netgear Wireless router configured.
3 Devices conected to WLAN.
Windows File systems checked. (OK)
Check Disk Performed.
| Bardon |
| Installed PC that client supplied.
setup internet connection sharing | Logan Village |
| setup adsl modem
checked sync to telstra
tested - OK | Surfers Paradise |
| Setup new modem | Oxley |
| Wireless adapter was disabled
Set up new printer for sharing on network | Belmore |
| Configured modem to Telstra bigpond
Configured Wireless access point to modem.
Ran diagnostics on modem.
Tested - OK | Terranora |
| Re-Configured Internet Dongle
Tested - OK | Biggera Waters |
| - Reloaded USB Netgear wireless driver.
- Issue PC with static IP. | Southport |
| Reconfired Server, Internet ADSL router and all PC's.
Fixed configuration file for GSM software on PC
Ensure all computers could access internet and company software. Checked all Computers could print. | Slacks Creek |
| Wireless connection unable to get proper IP address.
Changed wireless channel to less congested selection | Gymea |
| Installed New Modem
Installed Printer | Burleigh Heads |
| Wrong device had been provided by client.
Dlink wireless router/modem configured.
Dlink Storaged configured in LAN.
IP class channged to :192.168.0.1-255
Router IP: 192.168.0.1
Dlink Storage IP: 192.168.0.103
Router login: admin/kilo00
Wireless key: kilo0000
| Albion |
| Connect network cable provided by the customer
Install Adobe Flash Player and enable the "Add-On" | Springfield Lakes |
| Router connections fixed.
Router configuration checked. (OK)
Windows Live messenger uninstalled.
| Eastern Heights |
| Setup wireless printer on MacBook pro | Hawthorne |
| Re- Loaded Network card drivers.
System tested OK | Varsity Lakes |
| Setup adsl internet connection and added photos to facebook account | Taringa |
| Onboard Ethernet connection not working anymore (Probably Storm)
Router reconfigured on USB port.
Connection fixed. | Sunnybank Hills |
| Provided and setup wireless network incl wireless printing | Hawthorne |
| Router restarted.
Apple startup settings fixed.
| Paddington |
| Installed Replacement Network Card. PC receiving an IP address automatically via DHCP.
There are still issues with the server lagging.
No details to login to the server.
Client needs to contact the IT company to supplied and installed the Server. | Bundall |
| Reset corrupt internet explorer configuration | Corinda |
| Checked computer for problems with internet configuration, helped client with selecting new broadband plan | Durack |
| Reset Modem to Factory Default.
Replaced Network CAT5 Cable from Router to PC.
Filter setup incorrectly with one of the telephones.
Internet Tested and Working Fine.
2 Metre Cat 5 Cable. . NO Charge
GO THE ALL BLACKS! | Pacific Pines |
| Problem with tne network adapter receiving an IP address automatically via DHCP. Unable to connect to the Server SBS 2003.
Manually set the ip address on the network adapter.
Tested and working fine. | Bundall |
| - Configured and set up Telstra modem-router
- Configured and set up Apple Time Capsule
- Configured Apple MacBook to connect wirelessly to internet through Time Capsule
- Configured Time Machine to back up wirelessly to Time Capsule
- Set wireless channel to channel 4
- Changed passwords to "n*****123" | Rankin Park |
| reset router (netgear DG834Gv3)
re-configure router setting for connection to optus dsl
update router firmware from netgear | Camp Hill |
| Ethernet controller faulty, not being detected in BIOS. Re-installed wireless driver to enable connection to network. | Robina |
| Internet dropping out.
reset router to factory default.
Installed. google chrome, mozilla firefox
tested and all working | Mudgereeba |
| Client had used all their bandwidth allowance for the month, causing the internet to run very slowly. Client is going to contact Bigpond to resolve the issue. | Chevron Island. |
| reset linksys router (advise customer with new user name, password, wireless key)
setup new brother hl-2142 printer | Cornubia |
| Configured cable wireless router
setup wireless on pc | Indooroopilly |
| Re-enabled network card. | Bundall |
| Corrupted Outlook Profile.
Created new Profile. Imported Old PST File and setup the account again.
Installed New Wireless Router | Tallebudgera Valley |
| Reset passwords on Mac and router. | Mudgeeraba |
| Isolation Testing on all equipment to ascertain as to why the INTERNET connection was constantly connecting and disconnecting intermittently.
WIthout the home phones plugged in it appeared that the internet was staying connected. When we plugged the phones back in the internet dropped out. We have changed all of the filters as well.
| Highland Park |
| Reset Router. Tested and all working good | Pacific Pines |
| Reconnected modem and set up with username and password | Burleigh Heads |
| Modem Settings had been reset.
Tested Output of power supply approx 15.56V
Power Supply required Positive Centered 12V @ 1A
Old power supply is working but suspect a small surge has reset modem settings
Adv client to get a new generic power supply to potentially avoid same problem happening again | East Toowoomba |
| Disconnected ADSL Modem and cabling.
Uninstalled Vodafone software.
Uninstalled unrequired Internet Explorer 8 add-ons and toolbars.
Installed and setup software and drivers for Telstra Bigpond Wireless Broadband.
Setup Outlook Express with users new Bigpond email address. | Edgeworth |
| Registry Fix was required as permission for dchp where changed
Installed wireless usb | Wakerley |
| Router had reset itself back to factory default. Reconfigured and instructed John on our to repair if issue appreared again. All working.
| Sanctuary Cove |
| Setup new wireless router | Paddington |
| Reconfigured Routers | Manly West |
| Installed printer, set up Skype. Connected second mac to wireless network. | Mudgeeraba |
| Set up wireless modem | Chevron Island |
| upload speed not fast enough
change yahoo smtp server to bigpond's smtp server
change internet explorer setting to default | Park Ridge South |
| Hard disk tested externally and doesn't work anymore.
Windows activated.
MS Office 2007 installed.
Email account setup in outlook.
New router connected to the internet.
Printer setup and conncted to WLAN.
PC connected to WLAN.
Printer installed on PC.
Third party programs installed.
McAfee activated and updated.
| Daisy Hill |
| Setup internet ADSL modem | Stafford |
| Setup network connection disconnected by power failure | Manly West |
| Setup Internet Connection
Setup T-Device
Setup 2nd Computer | Westbrook |
| Set up new modem. | Burleigh Heads |
| Wireless printer connected to network.
Wireless printer installed on PC.
Printer tested on two computers successfully.
| Slacks Creek |
| ACER image corrupt.
Installed using generic Windows 7 Home Premium x64 Software
Installed MSE
Configured Email & Internet | Toowoomba |
| Replaced faulty modem. | Bundall |
