Computer Help and Training

Computer Help and Training

Geekmobile’s staff are fully trained experts and can assist in provided onsite training to help you better understand and operate your computer and software.

Our most common training onsite services are:

Email Account Setup and Management

Geekmobile techs can help you to set up and manage multiple email accounts including outlook, gmail, yahoo and many more. They can also link business email address to Outlook and show you how to manage these settings yourself.

WIFI Networks and Device Connection

WIFI can be a tricky business if you’re not sure how to manage the settings, Geekmobile Tech’s will help you to connect all your devices and manage the settings, they will also show you how to do it yourself in future.  This includes printers and any other devices which can be connected

Installing Software

Geekmobile Techs can assist in setting up a variety of programs ranging from Microsoft Office suite, including Microsoft Word, Power Point, Excel, our Tech’s can assist with setting up Adobe software and many more other options.

File Transfer and Backups

We can assist with transferring files from one device to another such as a phone or laptop to your PC, we can also help with backing files up and also accessing these files in future.

Mobile Tech Support and Training Throughout Australia

Our same day service and expert advice are what make Geekmobile one of Australia’s largest and most trusted computer repair companies with Tech’s located in all major cities, and in all states throughout Australia.

Our no fix, no fee policy ensures you are in good hands our expert Geekmobile Technicians are on hand when you need them.

With one of the most comprehensive network of technicians throughout Queensland, New South Wales, Victoria, South Australia, Northern Territory, Western Australia, ACT and Tasmania we can come to you and fix it for you.

Call our team on 1300 34 96 96 and get same day service and no fix no pay guarantee.

Recent one on one training performed by our staff

DescriptionSuburb
Setup PC for video link. Courts have not provided details to connect to video link. Demonstrate use to client. Create new user.Mudgeeraba
Basically the customer had visited a website site that opened up another page to the site that showed the Microsoft logo and said that your computer had a problem. This page locked the browser so the customer could not do anything other than shut down. It looks not to be a virus or malware but a phishing site. I have run a full virus scan twice and found nothing. I also installed the Malware-bytes software and also found no malware after multiple scans. Yarrabilba
Onsite - install printer and scanner and demonstrate. Check Outlook sync, slow internet, connected to clients hotspot, updating ok. Moved excel doc to Onedrive, made shortcut, autosave is working ok. Bibra Lake
Switch was loose. Tookachine apart and refitted switch. Confirmed and demonstrated functionality.Box Hill South
brower was locked due to scam advert showed client how to close down browser advised client to use chrome and installed Ublock to help avoid these adverts in future Currumbin
Plugged in Samsung phone and found drivers missing. Drivers updated. Think customer may have been plugging usb cable into wrong port as phone and camera all working okay now. Showed customer how to move photos from phone to photos folder. Found duplicates of some photos on PC. Customer will delete if needed. Bethania
Screen was not splitting. the window (explorer) was dragged/moved to side of the scree. Showed how to bring it back if it happens again. Date was correct, it was jumping one day because it was clicking twice (user mistake).Landsdale
Examine system: - Optus dongle is not being recognized - Put Optus dongle into different USB port & now it is being detected Ensured being able browse internet & confirmed email is working also. Showed Norm how to check which Optus service to use (select from bottom left drop down box) Showed Norm how to connect if it doesn't work straight awayFrankston
keyboard unplugged plug keyboard in and worked as normal showed clint on screen keyboard in case something similar happens in future and showed client how to check and change kb and mouse connections to troubleshoot in the future connected new 4g deviceAshmore
the icons from the desktop are missing - explained to John how to bring the icons back: 1) Put mouse in middle of the screen 2) Click on the right hand mouse button 3) Select: View 4) Select: Show desktop items performed a general cleanup on the system also.Muchea
internal storage partition issue - diagnostics showed that the information needed to be backed up and partition formatted. Suggested a new SSD drive. Installed new SSD drive and loaded latest MAC OS. Did a data recovery to retrieve data from old hard drive. Took longer than expected but only charged for a freshstart. Nambour
Client wanted to edit some scanned documents. Showed client how to scan the document then use OneNote and then insert the text into a Word documemt, edit the text as desired and print it out. Client wrote down instructions as we went through it. Client then repeated all steps without assistance. Client satisfied issue is resolved and has no further questions. Parkinson
Task: General computer help Have increased resolution with fonts onto IMAC Have tried finding email password for Leanne's westnet email account (Could not find) Have tried calling westnet also (Were on hold for long time) Have helped to recover Ean's email password Have also explained her what to ask Westnet to reset her email password Computer and email on her old Macbook Air working fine at this stageNorth Fremantle
Onsite : scan with ADW 2 items removed, Ccleaner ok, Malware Bytes 64 items. Teamviewer uninstalled and all settings removed. RogueKiller ran. Malware Bytes left running Full scan. Updates checked ok. MSconfig - disabled startup items. Printing on photo paper demonstrated. Trend Micro - Full scan started. Melville
Changing email client from thunderbird to MS Outlook. Unable to get thunderbird to work after an update to windows 8. Also showed how to connect via a browser.Daisy Hill
- Installed and Demonstrated usage of a HP OfficeJet 5220 Nerang
Deleted files are unretrievable due to Windows being reinstalled. Showed how to use Gmail emojis on the Gmail webmail. Showed how to access files on SD card from camera. Check security. Ashmore
Reconfigured replacement router Demonstrated functionalityGlen Waverley
connected printer to network and showed client how to change the networkBenowa
- Setup new telstra internet modem - Found out splitter connection was making the internet drop. Removed it and everything working smoothly. - Changed the SSID of the Wifi - Setup Printer to print through printer via usb connection. - Showed how to make internet hotspot via iphoneEmu Plains
-Created a few folders: Documents/Photos/July August Photos Documents/Photos/On Desktop Documents/Photos/Latest October Photos -Transfered all photos from Samsung Cellphone (Used only as a camera) to "Latest October Photos" -Transfered all photos from Desktop to "Photos/On Desktop" -Emptied the cellphone from all the photos. -Demonstrated how to transfer photos from the cellphone to the computer. -Demonstrated how to reach the new photos from eBayMermaid Waters
Terry explained the problem with the bluetooth adapter & the keyboard / mouse combination being used. The problem that is occurring seems like a hardware issue & I have suggested that the keyboard, mouse & bluetooth adapter be connected to another and see if the problem keeps happening. 28/10/2018 Continuation of earlier job: Installed the keyboard and mouse through blutooth connection using the Intel Bluetooth Device in computer.Biggera Waters
Cleaned up the system, window optimized. showed how to make backup and answered all customer's queries.Eastwood
setup chromecast and showed client how to use google docs to create invoicesTallai
Issue with the line Performed basic test of swaping cables Link light was not glowIng Suspected modem as its a very old one and replaced with a new modem Contacted Telstra and created a complain Installed a USB wifi and showed client how to hotspot to pc Malaga
Install iTunes, copy photos off camera. Phone needs to update to latest iOS to install Mystar App. House is in a blackspot and internet is very slow. Advise to update iPhone at family members house via their internet, then can install App. Advise to run Windows Updates. Explain basic computer use.Carrara
Reinstalled the eReader software on computer - Connected to Kobo Account with username & password - Books recently purchased had not been downloaded to the computer - Downloaded the new books & confirmed they showed in the library on the PC - Copied the books to the reader & then disconnected the reader from the pc Brian confirmed that both the books are on the eReaderElanora
Diagnosed the Pc and found where most of the data are getting stored Advise the client to migrate the data Advise the client to set up a back up showed client how to export from photos removed notron checked the mili 32 external storage Claremont
Explained how dragon naturally speaking works, for the computer and dictation. Alexandra Headland
Cleared the kaspersky errors Updated it and started a full scan Chenaged back the pc to desktop mode Changed the taskbar settings to client specification Configured printer and explained to the client how to do a scan function Client pc is old recommended a new system Booragoon
Attended site was explained the issues with the computer. Looked like motherboard issue - had a quick look. While talking computer rebooted by itself so suggested it was time for a new machine.Mount Lofty
Installed scanner Added credit on iTunes. Explained about the files and folders. Checked iCloud. Checked iPhone settings Mosman
Showed client how to connect to printer to print directly from IPhone and tested a print document. Tested a print document from HP computer. Setup JBL Flip 4 and tested on iPhone. Client happy issue resolved. Client has no further questions. Logan Village
Fixed printer jam. Showed how to download PDF documents and print. (using "Download" icon in "Firefox") Added scan icon to taskbar.Elwood
Arrived on site Inspected computer Recreated error Noted the computer ran slowly, with constant hard drive activity Noted all Microsoft apps failed after launch Suggested rebuilding Checked System Logs System Logs showed a bad block on Disc 0 Advised on replacement and rebuild options Advised client would get same use from Samsung Galaxy Tab device Advised on purchase options Closing Seaton
telstra outage explained email issue over weekend and performed a basic check up on system configured synctoy backupOrmeau Hills
Fixed mouse issue along with teaching her how to use some tasks on windows 8.Keperra
Second old HDD seems to have failed. Disconnected and machine is working without fail. Updated antivirus installed YouTube downloader and demonstrated functionsHighett
Read added printer and demonstrated functionality. Customer ran through adding printer themselves in case of issue. Did a quick system check. All is well.Hawthorn
On the new hp laptop: Download correct version of reset password on the microsoft account so we can activate office 365 Downloaded the office 365 that was purchased and added explain to the microsoft account. Attached the laser printer to the wifi and set up for printing and tested successfully. Put the newer leaf screen on to the other computer and tested that the boring had now gone Activated office 365 and configured outlook for optusnet email addressSpringvale South
Cleaned out pc and reseated cables Reconnected printer to router Demonstrated printingCheltenham
Demonstrated how to configure scanning options. Confirmed document is being scanned. Balaclava
The computer was stuck at startup. Restarted the computer and its startred fine. The computer processor and motherboard is heating up. Transferred data into other computer. Installed Microsoft Office 365 and activated it. Installed OneDrive and a short tutorial on OneDrive. The customer is happy. Thanks Yowie Bay
Printer not working due to changed IP address range as router was set to factory settings. Changed back to its previous range and showed client how to do in the future. Fixed issues with pdf. Tested and working fine.Glendalough
Turn off Less secure apps access for gmail. update password in Outlook. Explain 2 factor authentication. Disable notification.Oxenford
client stuck in startup loop showed client how to load normally and setup adblocker in chromeBiggera Waters
Boot device error when external devices plugged in when loading computer, advised to disconnect before using. Event logs show shutdown errors, malware scan showed multiple infections, cleaned system of these infections and performed system registry and temporary file clean. Restarted, loading time is still long would recommend taking back to place of purchase. Desktop experience has improved but suspect underlying hardware. issue. Newtown
tested by sending email to Petes email address & witnessed problem occur Found AVG VPN installed and turned on. Performed speed test: - DNW: 47.88 - UPL : 10.86 - PING: 24 Disabled VPN Performed speed test: - DNW: 57.20 - UPL : 11.46 - PING: 23 Sent test email to Petes email address and it went out straight away. Showed Pete how to disable & enable VPN & advised that he needs to have the VPN off to send emails succesfully.Narre Warren South
Showed Stephen how to import the recordings into the DSS player software so he can do what is required. The security built into OSX High Sierra is causing the problem & I have seen this cause problems with other applications. Stephen ran through the importation process himselfMackay Dc
Connected computer to the internet Configured and demonstrated printer & scannerAuburn
Driver errors are all dodgy popups. Showed how to convert music files. Uninstalled unwanted applications.Morley
Install K-Lite media player to open MP4 files. Printer does not have Fax to set up FAX. Showed how to scan to computer and email.Osborne Park
Task: General computer information Went through with Michael and explained him the difference between Microsoft office products Not sure why he has got office 365 Business product Have also explained him how sync works with POP, IMAP and Exchange mailboxes Have advised him to installed Microsoft office H&B 2013 onto his new HP Laptop Have also showed him what folders he could copy from old laptop North Fremantle
Arrived on site Inspected hardware Recreated error Unable to connect to the wireless extender Noted the computer has a 169.xx.xx.xx IP address Connected computer to tech's phone. Successfully connected to the Internet via USB Connection sharing Confirmed 192.xx.xx.xx IP address Advised installing either a USB or PCIe wireless card Demonstrated PCIe card installation options Found relevant hardware at www.msy.com.au Advised on purchase options Closing Ingle Farm
moved data from external to laptop showed client how to play dvd's and configured bluetooth soundbarSouthport
Set up printer reservation. Do Office upgrade to 365. Explain one drive sync issue and limited upstream bandwidth. Suggested internet speed upgrade. Update printer driver and advise other drivers need updating. Perform windows repair. Falcon
Removed vpn express and removed vpn express connection Showed what laptops are avalible to purchase Toowong
ONSITE : Mac power button broken, removed screen and some components but estimated 2-3 hours total with no guarantee of success. PC - installed windows 10 with DVD, left existing data on drive. Left installing due to time constraints.Booragoon
found monitor have problem. checked graphics card all good. checked monitor connected with laptop still same result so confirmed monitor has problem. explained to customer that they need to buy new monitor.Punchbowl
I opened and cleaned dirty fan on customer's laptop. There were two fans and one of them was not very good. I explained to customer about it and asked him to replace it later.Marsfield
File still existed but had zero data. I explained to the customer that because the file name still existed, there would be nothing to recover.West End
Install new printer, test printing/scanning. Turn on wifi again on router. Demonstrate how to use Netflix.Clear Island Waters
helped client with Myob issue, office issue and showed client how to import images into word documentsParadise Point
Configured outlook for bigpond account, configured xero with new email account, showed customer google photos and configure onedrivePeregian Beach
1) MS Surface Pro Win 10 Pro. i7-8650-u SSD Samsung 512BG with 343GB free. 2) Ran Task manager and stopped many starting programs. Using 33% RAM before change/. Showed Rowan how to turn on or off as needed. 3) The slow speed is coming from the Internet which is ADSL and very slow 0.61Mbps down. 4) Rowan to investigate a new Internet connectionMorningside
NBN was connected to the premise. Setup new modem. Tested computer and printer to make sure it's working correctly. Fax line not working, explained to client they would require a VoIP compatible fax machine however client is happy to not use the fax as most things are done over email. Setup wifi extender in office, confirmed it's also working correctly and office printer is working correctly too. Greenbank
Restarted computer and showed how to use Skype.Birkdale
Checked tasks Cleaned computer Showed client how to backup files Brighton
Computer running slow when editing movies. Movies were being edited in avchd format which computer was struggling to handle. Showed how to get camera to record in MP4 format which the computer handles great. Client had no further questions. Jimboomba
Check hard disk health - 100%. Install Malwarebytes and scan - removed infections. Remove software, Run System File Checker, run file recovery software - check for missing pics. Machine looks like it was PC Reset removing everything. Check file naming convention and explain sort by. Check issue with Contana, troubleshoot microphone. Perform PC Reset keeping files.Labrador
chrome corrupted remove and reinstall chrome showed client what they need to run netflix on the tvHighland Park
GeekMobile Minimum charge. AVG is installed but not registered to an account - Registered AVG products to AVG Account for Roz & everything then activated. I alse explained and showed how the VPN service functions.Randwick
got access to bigpond email on desktop and laptop removed expored antivirus and showed client how to use youtube on smart tv Runaway Bay
Faulty network infrastructure. Report with details will be sent to [email protected]Hoppers Crossing
Installed LibreOffice because MS Office has become corrupt Showed Michael the basics of how to use the save & save as features.Kingscliff
Arrived on site Inspected computer Recreated error All attempts to recover files failed Installed and configured ghost image backup Demonstrated backup All working as expected Closing Teringie
Customer already has a smart DVD player that offers what chromecast has to offer. No need to use chromecast at home tv. Showed storage location for kindle books on desktop. Desktop very slow, infected. Customer is planning a factory reset.Marsden
MS Office fresh installed on Windows 7 system and activated. More diagnostics showed that Windows having more issues: AVG Internet Security installed without removing AVG Antivirus and not un installation goes thorough properly. No Outlook can not be configured on Windows even after refreshing MS Office. Finally I offered a fresh start of Windows and client mentioned to do it later because needed the data on the laptop urgently. Rocklea
clients word toolbars turned off enabled toolbars again and showed client how to center align textCurrumbin
run clean up removed recovered files connected smart tv and Showed how to screen Sherwood
1. At first we have clean all the virus and junk files from PC which consist of 2 gb. 2. Remove the key tracer which trace credit card details. 3. Installed VLC media player which helps him to open all the media files. 4. Teach him how to transfer videos from pc to Iphone using Itunes. 5. downloaded free software called easyUS mobimover to transfer photos from pc to Iphone to manage all the photos. 6. Teach him how to transfer files from PC to USB flash Drive. Campsie
Connect with lcd monitor works fine . Screen is broken advised to buy screen showed model and can install for her notebook Craigieburn
Setup new computer install Adobe reader and chrome. Added email address to windows mail but with wrong password. Could not get hold of the hosting people to reset the password. Showed customer where to enter the password. Install printer. As the front desk program had a .BAK file and couldn't even export and advised how to get it converted to be readable by new Cliniko program.Mount Lawley
Perform system restore. Fix iTunes. Rebuild icon cache. Update Trend. Explain iTunes iPhone backup/restore process. Pinjarra
Son all in one pc - Norton was incorrectly seeing Bing as a virus...changed home page to Google, fixed the program. Ran updates, run virus scans no issues found.... Son laptop -hp, same issue as all in one, fixed similar way Robyn laptop, photos deleted from C drive to free up space, move files to d drive. Showed client how to access I cloud from Google chrome Re- set up windows back up Ran all updatesPeregian Springs
Remove software, run System File Checker, check hard disk health - 100%. Try to reproduce issue with Facebook popups - could not reproduce, try in other browsers. Create Bookmarks. Disable Startup items. Tether laptop to iPhone and explain Hotspot. Check Windows Update.Miami
Diagnised pc, many programs running and causing strain on the laptop, suggested to do a reset (as this will remove all applications and bring back your computer when you first bought it but with your personal files). Greatly improves speed and removes old applications from the pc.Ocean View
Arrived on site Inspected hardware Recreated fault Configured account details as required Logged in to AFL account Successfully accessed match replay Logged into Facebook accounts Demonstrated copying photos from DCIM folder on camera to computer Added email account to iPad All working as expected ClosingHyde Park
Change wifi settings to be unmetered as MS office was asking to confirm that the connection was to be used. Also updated MS Office 365 as new updates available. Check email from Telstra for Sylvia that she thought was a scam. Email was from Telstra but told to check next Telstra bill to see if anything changes. Gave lesson on using the calendar in Outlook Bethania
installled new printer and showed client how to use with print to PDF to save documents on computer as well as print themMudgeeraba
I performed system cleanup and removed unwanted applications from customer's computer. Also, I tested the keyboard and found it has issue. I explained it to customer and asked her to buy a new keyboard.Pennant Hills
Installed digital photo professional software and showed client how to transfer files Bicton
Tested the hardware Showed client that the harddisk was formatted Used external media to reinstall os Installed basic programs Innaloo
Installed Windscribe VPN into Google Chrome. Showed Kerrie how to turn the VPN on and off. Enabled the VPN & ensured it was showing a NON Australian location. Disabled VPN and ensured it was showing a Australian location.Valla Beach
Installed refurbished Lenovo computer Setup connection to internet. Tried setting up inkjet printer but printer is dead. Will quote on new printer for Fred. Set up email accoiunt [email protected] for customer. Showed how to use system including copy disc'sRochedale
Installed Office 2016. Installed Anti Virus Trend software. Un install unwanted software. Checked windows10 version, 1703. Explained that windows will download updates and install them until it install 1803 and this will take some time. Added favorite to email. Intenet speeds slow, checked speed, 1-4mb download. They are on nbn wirless. Explained to client how to test internet speed if they want to complain to service provider. Miners Rest
Error: Desktop not booting into normal os mode. Tried to boot the computer into safe mode (Failed), Removed HDD to check data integrity, Have discussed price for the new computer vs repair with Greg, Have put the HDD into an enclosure, Have showed them how to recover the data.Mosman Park
Cleaned up pc Checked save option working and is also demonstrated how to save as. Installed adobe reader Tugun
Swapped power and reset buttons as the issue may be related to a faulty power switch. Unable to replicate issue, but demonstrated to customer how to swap switches.Box Hill North
ONSITE. FIXED START-UP SLOWNESS BY RUNNING MSCONFIG. SYSTEM IS APPROX 2011 MODEL RUNNING CELERON CPU, EXPLAINE'S SPEED SLOWNESS. WENT THROUGH A NUMBER OF OTHER ISSUES WITH CUSTOMER AND RESOLVED. CUSTOMER ADVISED DARRIN SAID BPAY IS FINE.Windale