Computer Help and Training

Computer Help and Training

Geekmobile’s staff are fully trained experts and can assist in provided onsite training to help you better understand and operate your computer and software.

Our most common training onsite services are:

Email Account Setup and Management

Geekmobile techs can help you to set up and manage multiple email accounts including outlook, gmail, yahoo and many more. They can also link business email address to Outlook and show you how to manage these settings yourself.

WIFI Networks and Device Connection

WIFI can be a tricky business if you’re not sure how to manage the settings, Geekmobile Tech’s will help you to connect all your devices and manage the settings, they will also show you how to do it yourself in future.  This includes printers and any other devices which can be connected

Installing Software

Geekmobile Techs can assist in setting up a variety of programs ranging from Microsoft Office suite, including Microsoft Word, Power Point, Excel, our Tech’s can assist with setting up Adobe software and many more other options.

File Transfer and Backups

We can assist with transferring files from one device to another such as a phone or laptop to your PC, we can also help with backing files up and also accessing these files in future.

Mobile Tech Support and Training Throughout Australia

Our same day service and expert advice are what make Geekmobile one of Australia’s largest and most trusted computer repair companies with Tech’s located in all major cities, and in all states throughout Australia.

Our no fix, no fee policy ensures you are in good hands our expert Geekmobile Technicians are on hand when you need them.

With one of the most comprehensive network of technicians throughout Queensland, New South Wales, Victoria, South Australia, Northern Territory, Western Australia, ACT and Tasmania we can come to you and fix it for you.

Call our team on 1300 34 96 96 and get same day service and no fix no pay guarantee.

Recent one on one training performed by our staff

DescriptionSuburb
Added HP OfficeJet Pro 8620 MFP to Lenovo ThinkCentre M Series. Tested scan and print functions on both user profiles tested OK. Setup Windows Live Mail 2011 with correct view settings and showed storage folder use for removing mail off live optusnet mailbox. Oatley
Used system restore to undo problems and had to leave running due to the time it took to run and complete. Explained to customer may have to come back amd try another date to restore to if needed or test forhard drive issues.Mermaid Beach
removed Norton run updates showed where and banking statements areMorningside
Setup MS account for customer and purchased Office 365 personal \, Downloaded and installed Office 365. Configured email on Outlook. Moved contacts over to Outlook. Set up signature. AV ok. Toshiba laptop running very well. No untoward apps found. Showed Sylvia varoius tips and techniques. Bethania
Error: Anti-Virus Expired. Logged onto the laptop as Ruth, Showed her that she would not be able to renew Anti-Virus because it was bought under different reseller account that she does not have access to, Removed ESET AV and rebooted the computer, have also discussed about spam filtering setup from Amnet, Have also given her overview about POP and other type of email protocol, Downloaded and installed Kaspersky AV, Tested and verified laptop and AV operational with her, Working fine.Mount Lawley
connected wireless Printer connected to the hp laptop Showed how to Reformat the mac and how to connect the Printer to the wifiMunruben
Found the problem to be that the MS Ransomware protects tool is blocking the write request to the destination location. Created a Temp Work Folder in the "C" drive root directory and explained to John how the Ransomware protection works. I have advised to save documents into this new Temp Work Folder & then move the completed document to the correct location when finished. Assisted with getting a 2nd external monitor workingBlakiston
itunes backups filling HDD deleted backups showed client where they are and showed them how to move them once phone backs up againHollywell
clients son was looking up CSS mods and game modes that was linking him to file locker websites which was causing avast to block and reported as unsafe discussed with client and she decided to allow him access to sites removed avast enabled windows defender and showed client how to monitor sons activity on computerBiggera Waters
Called velocity and found issue is with the line Installed a wifi USB device Explained the situation to the client Butler
Reset skype pw customer wrote it down in book Removed avast as stopped internet working Removed potential unwanted programs and spyware Installed malwarebytes premium 2 yr subscription Installed 1803 cumulitive update kb 40100403 Explained needs Webcamera and headset for skype as desktop has no speakers or webcam Restarted pc several times Installed win defender updates Elanora
Error: Internet connection issue. Logged onto his laptop and found out that internet was working fine but not resolving DNS Setup correct settings onto his windows 2003 server and Netgear Router, Have also showed him what needs to turned off onto the Netgear, Showed him how to control access control onto the Netgear, Print test page (Success), Tested and verified computer, server and NAS operational with him, Working fine.East Fremantle
De activated the trend during extraction Showed clients how to move the file to right locations Madeley
Demonstrated how to add bookmarks Cleaned up desktop Removed unwanted startup apps Demonstrated how to edit an excel documentMulgrave
INSPECTED THE SYSTEM. WINDOWS CORRUPTION AND TIED TO SCHOOL ACC. ATTEMPTED NUMEROUS RECOVERY OPTIONS WITH NO SUCCESS. REINSTALLED WINDOWS 10 AND UPDATED WITH SUCCESS. TESTED WITH SUCCESS. SHOWED THROUGH WITH CUSTOMER. Warners Bay
installed a new modem installed a new wifi card configured modem configured printer explains client that they need new PcHenderson
Client pc was not turning on; suspected board or power supply ; tested with a alternative power supply (failed) picked pc for offsite repairs. cleaned the pc removed all connections and dried the static; reconnected the connection and turned the pc after reseting the memory (successful) performed multiple restarts as well left the pc to run for longer hours(successful) dropped the pc back and explained to the client Winthrop
enabled less secure apps on gmail and showed client how to do it if it happens in futureMudgeeraba
installed classic shell run clean up run deflagger showed how the touch pad worksManly
Configured two android box and showed the client how to operate it Quinns Rocks
Arrived on site Inspected computer Recreated error Regards eneabled modem wireless Connected printer to wirele network Successfully tested printing and scanning Configured and demonstrated ghost image backups All working as expected ClosingGlenside
Issue is with harddisk Scanned os to fix it Showed client how to boot it Bibra Lake
Diagnosed computer, resolved disk error problems. Cleaned up computer programs, got office 2016 working and removed 2007. Setup OneDrive and showed how to use it. Disabled a lot of startup programs. Tested windows 10 reboot and works fine.Deception Bay
Onsite - checked gumtree options, removed draft ad, tested Boost payment ok. itunes - demonstrated and reset Apple password. Skype - signed in and demonstrated ok. iview - ABC - said to always use Adobe Flash, tested ok. Initially clicked on "More information" Como
Windows 7 showed configuration errors on the drive but no physical damage was detected. Windows re-loaded on with data intact. Clients monitor was also found to be faulty and was replaced by client.Burleigh Heads
I investigated the boot issue. I opened the PC and replaced PSU, but the PC still had issue. Finally I checked BIOS settings and disabled one of options in mainboard. PC could run after that. Anyway, there is a minor issue in mainboard hardware and I explained it to customer.Hornsby Heights
Diagnosed pc, fixed login pin, and diagnosed account, removed Brian's account and put another. Showed how to use Google Chrome and setup bookmarks. Fixed emails from displaying focused and other to just inbox.Burpengary
Fix the gaming pc and showed how to install window Greenvale
Task: Setup Office H&B 2016 suite. Downloaded and installed Office 2016 with AVG internet security, installed 2TB internal HDD, tested and verified computer operational with him, Showed him what needs to be copy from old SSD to new internal 3.5inch HDD,, computer running fine.Rivervale
Added new profile on Outlook and showed how to transfer email from personal folder to IMAP folder. Also setup the same email in Windows Mail app as requested.Wangara
client had junk email informing her of issues advised client email was junk showed her how to avoid them in the future removed trial of malware bytes as it would would require payment in 2 weeks turned on MSE as it was turned offCoombabah
Helped client sort out multiple mouse and dongles Showed client how to force shutdown second laptopHelensvale
connected to 4g without issue suspect 4g device had connection issue over the weekend showed client how to connect to phones hotspot if issue happens againHope Island
Customer is using 3rd party shareware program to share contacts, development has been discontinued for about 6 years. MS Outlook 2007 has some damage and needs to be repaired, no license key or software available, unable to run repair. Explained to Customer what needs to be done to run a repair. If that doesnt work I recommend to re-install the contact share program, explained steps in detail. No license key - Customer will look for one.Darra
Set up wofo and wifi printer scanning tested and demonstrated how to. Cleaned pc junk and scanRobina
Set up printer and explain customer how to use.Tempe
Removed avg anti virus Computer is going for an update Showed the client to convert to PDF and send the file Set up shortcuts Butler
Task: Setup Fetch TV. Explained her how to make use of existing network ports, setup netgear extender and Fetch TV, tested and verified wireless and Fetch TV with her, working fine.Palmyra
Onsite- desktop not booting, password error. Reset password, wrong OS. Multiple drives, set boot to Samsung 850EVO. Tested ok, network ok. Drive errors, scan should correct ok. Demonstrated BIOS setting change.Perth
added second email account and advised client to use scan pst on 18GB pst file which is having issues showed client how to scan file overnightBundall
Diagonise the laptop that has motherboard issue Removed Harddisk and put it in a enclourse Showed client where datas are stored Kinross
Installed Malwarebytes and BurnAware free versions Removed malware Uninstalled Cyberlink Power2go and trial versions Demonstrated use of BurnAware Updated BIOS for HP laptop Performed HP updates via HP Support Assistant - client to monitor installHadfield
Both computers are badly infected and old. One running windows xp, laptop. The other running vista. Showed customer work arounds so he can do his work, will replace computer in the near future. Started to remove programs related to infections and run a scan with malwarebytes. Not completed at tje time i left. Recommend to replace computers.Algester
Task: Assemble new computer. Found out CPU and heatsink parts were missing, showed him the parts from the old computer, have suggested couple of computer shops from where he can buy parts.Belmont
client had popup advert locking up browser showed client how to close browser if this happens again and setup latest version of chrome with ublock to help avoid in future ran scan on system which came up cleanRobina
Connected usb to printer Cleaned up and sorted out email shortcut and printing options. Demonstrated how to print.Burleigh Waters
Setup new modem, contact Telstra to activate, connected iPhone, iPads and Smart TV to wifi network. Setup Netflix account, login to Netflix on TV and demonstrate.Clear Island Waters
Looks like motherboard issue. Perform software service and explain customer how to turn on the computer at this stage. Need to replace MB in future. Hurstville
Showed client how to use Teamviewer connecting to Server. Noosa Heads
Installed printer wirelessly Tested, works well Showed client how to fix the problem if it reoccurs Removed 4 viruses Updated windowsPeregian Beach
Removed the pst file that is causing the issue Showed client to clear history as well as scan Booragoon
Showed client how ti set resolution for 3 screen in games as system is running nvidia surround which system detects as single screen but needs to run at 5760 x 1080 to display acrpss all 3 screen Advised client some games may not support that resolutionNerang
explain customer why the issue is. as their modem is very old and also there is fault from internet provider. the provided technician will go there on Wednesday to fix line issue.Cronulla
Disassemble the computer to get the DVD out of it. Assembled it back again. Tested and was working fine. Showed Carly how to transfer files to the external hard drive. Null
Issue: 7 years old PC shows BSOD on startup. ====================================// System loaded offline and disk repaired. System started in safe mode. Test and troubleshooting showed that Video card causing the issue. Motherboard and Video Card cleaned and reinstalled. System loaded in normal mode and backup started. Part replacement is required if problem keeps happening. Aspley
Setup two factor authentication on facebook and new password. Showed how to check logged in devices in facebook security settings. Setup new password for gmail account [email protected] removed old recovery email from bigpond. Setup new password for Apple MacBook Air (S/N C1MRKTJUH3QD) system administrator account Setup lock pin on Samsung Galaxy S5 phone Installed Avira Free Antivirus on Apple MacBook Air Caringbah
Arrived on site Inspected computer Recreated error Applied correct account details Logged in to account successfully Installed Office Installed and demonstrated ghost image backup All working as expected ClosingNorth Haven
Task: Recover data from the HP laptop. Asked about an Insurance report (Advised me not to worry about it), Removed HDD and put it into HDD enclosure, Have given full access to access data from another laptop, Showed her how to access the data, Tested and verified HDD operational with her, Working fine.Ashby
New Wireless ADSL modem / router installed and configured. Default IP class of router (192.168.1.1) changed to 10.0.0.138 Network Printer tested successfully. Password of WAN service wasn't available with client and they preferred to enter it to router later by themselves. I trained client how to enter WAN service password to router. Tanah Merah
Reset adapter netsh int ip reset reset.log for customer reference Demonstrated functionality after reboot. Vermont
1) Downloaded software for Brother MFC-9330CDW , installed and tested printing and scanning ok. Showed Leo how to use scanner from computer 2) Downloaded and installed Norton Security Premium. All went ok.Mount Gravatt East
Changed password, instruct client how change password. Setup new backup with log file. Explained how to run backup and attach log file for compliance. Install Malwarebytes and scan - remove infections. Run AV scan.Paradise Point
found customer using older version if IE downloaded chrome , explained why the problem is causing with older browser installed cc cleaner , cleaned twice , restarted twice uninstalled couple of unwanted , unused, programs with consultation with customer Showed how to use it to maintain the system Ethelton
found customer using old internet explorer sugested to use , edge or chrome they are able to login to their site Cleaned , by disabling unwanted startups used cc cleaner to clean and showed customer how to use it .. restarted twice and made chrome default browser as per customer request Seaton
I spoke with Angie & she showed me what she needed to do. We tried several options but the problem is that: 1) The advertisers are only accepting payment through crypto currencies. Angie currently doesn't have a verified a crypto wallet 2) Because her ID photo is different to her current appearance. If Angie can update her Photo ID she will be able to get verified she will be able to provide funds to her advertising account.Ashmore
I performed system cleanup and cleaned computer. It was infected by 28 malwares. Computer is clean now. I explained to customer to remove some old programs from his computer to make it better.Asquith
Issue: Disk is slow and computer crashing sometimes. ====================================// S.M.A.R.T report showed warning on HDD. HDD replaced. Windows 10 Home fresh installed and activated. MS Office 365 installed. Outlook account configured and tested. Three printers installed and tested. Data transferred and verified. Finding: System has crashed before. Ethernet onboard not working and Ethernet card is already installed on system.Slacks Creek
Reconnected internet Removed viruses Cleaned pc amd registry All working ok Can hotspot instead if needed showed customer how toElanora
Error: Asus laptop running slow. Tried to log onto the laptop, found out running super slow, It seems HDD has reduced its performance, Discussed possible caused and repair cost with David and Tom, Have put their laptop HDD into an enclosure, Showed David how to copy needed data from the old HDD to new laptop, HDD at this stage working OKRivervale
I went to customer's home and opened the laptop to upgrade the RAM module. After opening of laptop I realized new RAM module is not compatible with customer's laptop. I explained to customer and asked her to change the RAM and call GeekMobile once she gets correct RAM, then I go to install the RAM.St Ives
Error: Email issue and Lenovo desktop Logged onto the desktop and removed unwanted applications, downloaded and installed canon mp230 drivers, print and scan test page (Success), Showed David how to use canon scan application to scan from the printer and attached to email, Called Tesltra to get his telstra email account password, setup email onto desktop and ipad, sent and Received test email (Success), Ipad and desktop working fine.Greenmount
Issue is with flash player not updated. showed the client methods of updating flash player. system is running hot. need to clean the fan; computer needs fresh start as various error message pop us in event viewer . Watermans Bay
removed AVG filter and Refresh the network settings in command prompt Deleted and move files showed client to clean the disk space as well as refresh the os West Leederville
System badly infected, a number of system files are missing and functionality is greatly reduced. Started scan for infections, still running at the time I left. Customer does not want to pay more than the minimum fee. Explained how to clean up Malwarebytes scan. Repaired google chrome.Sunnybank Hills
Performed bootrec /fixmbr, /fixboot, /rebuildbcd, check disk and system file check repaired system files Removed redundant registry items Removed and replaced CMOS battery under graphics card and reconfigured BIOS Removed 1.5GB temporary files Demonstrated create system image Installed Glary utilities, Malwarebytes and Bitdefender free versions Removed 12 malware items Restarted system 3 times boot to Windows ok Demonstrated media creation tool to create Windows 10 install/repair USB Maidstone
Setup trend to work with modem, showed how to select the right device with Mac ID, to find Mac ID in settings.North Lakes
MFC was only connected via wireless WPS to network, PC had lost printer but other devices (tablet) were still seeing printer - As printer was adjacent to PC and to avoid disrupting other devices, connected printer to PC by USB cable. Now PC sees printer and scanner. - Showed client how to use the scanner software on the PC and configured a 'Scans' folder to receive scans - Configured Adobe Reader as the dfault app for .PDF files Beaumont
Reinstalled Window 10 Home. Created the old data shortcut from old windows to the new windows desktop. Client to copy all data. Configured 3 x email accounts in outlook. Helped the client to configure Google Photos on the phone and showed how to access it through computer browser. Downloaded and Installed MS Office 2016.Lyons
basic system cleanup and showed client how to import photo's off iphoneBroadbeach Waters
Task: Setup new Brother MFC-J6930DW printer. Downloaded and installed Brother printer drivers onto the two laptop, Print and Scan test page (Success), Showed them how to print from iPhone apple, Samsung Phone and Lenovo android tablet, Tested and verified printer operational with them, Working fine.Heathridge
installed new Wifi Adapter disabled the old wifi card showed where to find Outlook email master fileMount Cotton
Error: Computer freezing issue. Logged onto the computer and found out that it was hit by ransomware lately, Discussed issue with her, explained her that we have re-install OS onto the computer, advised by her to come back tomorrow to re-install Windows 10. Spearwood
Error: Possible virus. Logged onto the laptop, downloaded and installed super anti-spyware, scan laptop couple of times and removed more than 600 Threats, Rebooted the laptop and showed him how to delete browsing cache, showed him how to uninstall unwanted applications from the laptop too, Tested and verified laptop operational with him, Working fine,Booragoon
Removed 26GB temporary files, redundant registry items, 472 malware items Installed Malwarebytes, CCleaner, RogueKiller, Glary utilities free versions Demonstrated use of software Uninstalled Classic Shell Performed Kaspersky System Check Demonstrated image creation when changing HDD Demonstrated Windows 10 mail program Taylors Lakes
reconfigured Skype to use webcam as microphone showed client how to do the same if Skype updates in the future showed client how to run backup again Paradise Point
showed client basic windows 10 functionality Varsity Lakes
Installed printer demonstrated functionality. Prahran
Dell laptop it's under warranty and it's too busy. I checked the system and found these issues: System started in Windows repair Control Panel and disk was slow during the repair. System had delay after BIOS before showing Windows logo. S.M.A.R.T. report showed two warning messages in heath status of HDD HDD replacement and Windows Fresh install is recommended. (Quote: $309) Windsor
setup new laptop to internet teach customer how to use computer (simple tasks). setup easy access for internet sites. Templestowe Lower
Unpacked and installed new printer on network. Demonstrated functionality.Brighton East
Error: Toshiba laptop running slow. Logged onto the laptop as user and found out that laptop did not have enough hardware resources available to run windows 7 + other applications, setup basic user profile, showed her how to install windows updates manually, Discussed specs for new laptop, Laptop is running ok at this stage, it have been 4 years since laptop was updated.Mullaloo
Set up dual mointors Vleaned pc temo files and windows registry etc Scanned and removed spyware Uninstall not working snti virus software and installed malwarebytes premium Installed windows updates and set to auto and explained more are required to get from 8 to 8.1Southport
Updated BIOS/touchpad and keyboard driver tested ok Installed Lenovo Bridge, Lenovo Diagnostics, Lenovo update catalogue software and demonstrated use Moonee Ponds
Updated BIOS/touchpad and keyboard driver tested ok Installed Lenovo Bridge, Lenovo Diagnostics, Lenovo update catalogue software and demonstrated use Moonee Ponds
Error: Wireless keyboard and 2SM radio streaming issue. Found out batteries in the wireless keyboard were put in the wrong direction, re-inserted batteries and connected to dongle, tested and verified keyboard and mouse operational with her, Found out that 2SM radio station has changed the way it used to broadcast live, setup correct live station bookmarks onto her laptop and showed her how to listen to live radio, laptop and internet working fine.Beckenham
Task: Help with hotspot from Samsung phone. Found out that samsung phone was not charging when went onsite, Advised her to take it with optus or samsung to get it checked, Showed her how to use hotspot from phone using my phone, logged onto her email account and setup shortcut onto her desktop, Laptop working fine.East Victoria Park
Reset ADSL router. Reconfigured user credentials. Setup two Apple TV devices and demonstrated fuctionalityElsternwick
Reseated card, reset bios and CMOS. Demonstrated functionality. Customer to download and install NVIDIA GTX themselves.Bentleigh
Change mode. Explain customercomputer need to replace as he uses very old XP computer.Woolooware
Task: General internet setup. Discussed with the client regarding 4G wireless modem/router, Showed her how to backup her iphoner to the computer, Re-installed Brohter MFC-9335CDW printer drivers, print and scan test page (Success), Tested and verified computer and internet operational with her, Working fine.Mount Pleasant