|Check scanner is working
Taught how to upload files to Dropbox ||Coomera|
|Error: Black blank screen onto HP envy laptop.
Advised by Way to try and fix an issue of Hinge onto the laptop, removed back case to show him what was damaged from inside the case, found out screw holder from case were damaged, Advised me not to put the case back in and leave all screws as it is outside, Showed him how to backup data from his two HDDs, Have left copying files from old HDD to his personal HDD.||Leeming|
|Helped with space issues. Retrieved data from old Windows laptop. Showed client how to transfer info. to external hard drives. All working||Peregian Beach|
|Installed Easeus To Do Backup on to clients PC and then recovered users documents, photos and Outlook data off of my thumbdrive. Showed client how to use the Easeus backup to back up to external drive and also to D:/ partition. Imported users Outlook data into the new installation of Outlook and confirmed with client that the folders and data was back as she expected.
Client lives over an hour away from my location and so I had to make a special trip out to her home to do this activity.||Mundoolun|
|1) Dell low profile running Windows 7
2) Unplugged PC and Paul plugged it back in and now works ok.
2) Ran msconfig and explained to Paul how to speed it up.
3) Probably needs a new Hard Disk Drive at some time.
4) Good computer i7, 64bit, 8GB and 1TB HDD||Murarrie|
|cleaned up system installed chrome and ad blocker and showed client a few things with phone||Oxenford|
|Error: Computer running slow.
Logged onto Leanne's laptop, setup her basic user profile, found out laptop has only 4GB RAM, showed Leanne how does it affect laptop operational when she has more than couple of applications open and running in the background, Have to get back to her with upgrading RAM price, Have disabled windows updates at this stage, Tested and verified laptop operational with her, Working fine.||Wangara|
|Helped setup Microsoft account in Outlook on Android phone. Also showed client how to add calendar event using gmail calendar instead. Started Office installation on 1 X MACBOOK||Noosaville|
|Task: Setup 3D printer.
Helped Brian to get correct firmware for the printer, Helped to setup 3D printer, showed him how to change baud rate onto COMS port, Tested and verified printer and software operational with him, Working fine.||Padbury|
|Configured the incoming imap port to auto. Email started receiving. Showed and recommended the same settings for the reset of the branch offices.||Braddon|
|Error: Laptop running slow.
Tried to boot the laptop into normal os mode (failed), tried to boot the laptop into safe mode, Removed Norton AV, Tried to boot into normal os mode, Discussed Possible issue with the laptop, Disabled Windows update service, Showed her how to turn it on to isntall updates in a batch, Advised her to install Norton once laptop is performing well, Rebooted the laptop to verify the process again, Laptop working fine.||Seville Grove|
|Demonstrated use of 'Onscreen Keyboard' to work around current login issue. Laptop appears to be in relatively good condition other than some keys not functioning. Generally used for video playback.
Offered 3 options:
1. Take away laptop and fit a replacement keyboard for $120 plus 1 hr labour + Callout fee.
2. Install an external keyboard and mouse for $40 plus Callout fee.
3. Order new keyboard and return to fit. 2x Callout fees, plus $120 hardware.
Customer went with option 2.||Knockrow|
|Installed Chinese drivers and setup cam to work with motion detection. I then read all the manuals and showed Jim how to use the device and record and save recording and view recordings. ||Lavington|
|Error: No email in the outlook.
Connected the computer to my iphone, tried to send and receive emails (Success), Talked with Commander to see if they can give Dynamic IP (No option available), Have given all WAN ip details to Maris and talk to Zingry support team again to white list the IP, Copied needed myob files from an external hdd to her computer, tried to open up file (Success), Showed her how to connect the computer to her Phone on Hotspot, Computer and internet working fine.||Bentley|
- power supply ok
- Ram ok
- CPU ok
Motherboard no ok
Explained costs also advised new computer and transfer of data
|Error: Macbook pro not turning on.
Tried to boot the computer into safe mode (Failed), Getting different lines and colours onto the screen, Found out CPU and GPU card on the board reaching its threshold, Removed HDD to check data and performance, HDD working fine, showed Christina and confirmed data with her, Put her HDD into an 2.5 inch enclosure, Computer needs motherboard replacement, She will decide and buy a new windows or Apple based laptop.||Bassendean|
|system not loading in correctly load in safe mode which scans drive and restart to load into windows normally
showed client how to scan and attach to email||Palm Beach|
|Error: Slow internet.
Logged onto the computer and Telstra router, Ran speed test (No issue found), Disabled Wi-Fi and ran speed test (No error), Showed Brett how Telstra TV affect internet, Started playing video on netflix and ran speed test (Speed reduced by half), Advised him to increase his internet speed or keep an eye on the connection while using internet, computer and internet working fine at this stage.||Two Rocks|
|Error: Forgot Swan Video recorder password.
Reset admin user password, setup new password as per her instruction, Showed her how to play playback videos, setup Video recorder application onto her laptop, Video and laptop working fine.||Helena Valley|
|1) 2 x iPad and 1 x iMac
2) Problems with authentication on iPads and iMac so sorted that out eventually. Took a while with passcode and phone calls etc but got there inboxed the end.
3) Tested "The Australian" app on iPad and all ok
4) Talked about NBN which is coming to Carindale and explained what will be needed.||Carindale|
|1)Setup HP Officejet Pro 6970 All-In-One
2) MacOS Sierra
3) Downloaded and installed HP software and setup
4) Setup new iPad iOS 11.1 for The Australian's app
5) Tested new iPad on printing to new HP printer. Worked fine.
6) Tested iMac and showed Joy how top print and scan. Both functions worked fine.
7) Old iPad needs a major iOS update so started that.
8) Also started minor update on new iPad||Carindale|
|set correct default programs and showed client how to change desktop icons||Nerang|
|Set up port forwarding for Windows RDP
Showed how to set up again if router gets reset again.
|Checked the printer and the WiFi connection
Printed the network configuration from the printer,
Downloaded and installed the Canon Printer software
Restarted and did a test print again
It worked fine.
Opened a sample document to print
Worked perfectly fine.
Showed them how to find the printer if it is offline
Also handed in the printer network settings for handy information.
IP Address is 192.168.0.217
|refreshed the Print spooler
showed the client the procedure to reset the spooler
|Parameter reset on the laptop
Passowrd removal on the dekstop
Removed all unwanted programs
Installed sophos home
Showed how to pront as a pdf
Showed how to attachments to email||Albion|
Linked to outlook reset zoom scaling
Showed how to reset||Albion|
|Acer All-In-One pc E1 AMD running slowly with Windows 8.1 which is characteristic of this E1 chip.
Showed Suzanna how to copy to a USB from a CD
Showed Suzanna how to use her Samsung phone as a hotspot
Removed password from user account on Acer||Seven Hills|
|Installed google calendar and showed client how to use it
Increased the size of the print
Removed the cd that was stuck in the machine
Have created a document known as password for password
Created a folder for client to drag and drop the desktop files ||Pearsall|
|Setup the laptop and copied few folders.
Showed how to use other costs such as music, pictures, videos etc.||Bulimba|
|Found broadband connection is a nbn fttp.
Optus modem does not indicate a Ethernet connection on wan port. Plugged pc directly into nbn, can connect to internet OK.
Tried resetting optus modem, still will not connect.
Suspect optus modem is faulty.
Asked client if they would like me to call optus to explain modem is faulty and to see if they will replace it.
They said they will contact optus and see if they will send a replacement.
Closing job.||Brown Hill|
Installed classic shell on laptop
Set up second screen
Explained the citrix situation
|Error: Acer laptop not booting into normal os mode.
Tried to boot laptop into safe mode (failed), discussed issue with her, Re-initiated and installed Windows 10, setup her basic profile, downloaded and installed the following applications, tested and verified laptop operational with her, working fine.
Showed her how internet explorer will delete all history on closing
Application: JAVA, Adobe Acrobat Reader, 7ZIP, VLC media player||Marmion|
|Task: Re-install Windows 10
Have taken computer offsite, copied all needed files to his second D drive, Initiated and installed Windows 10, Setup his basic user profile, downloaded and installed the following applications with windows updates, tested and verified computer with him onsite, showed him where i have copied all his files, Print test page (Success), Computer working fine.
Application: JAVA, Adobe Acrobat Reader, 7ZIP, VLC Media Player, Itunes, Google Chrome||Wembley|
|Configured Netgear ADSL modem as a switch only. Connected Nighthawk 4G modem, Swann Security Camera System, Printer and Desktop (Windows 7) to switch.
Configured Swann and Netgear with static IP address.
Provided all IP address an credentials to customer.
Demonstrated functionality of all devices.||Malvern East|
|Error: Possible virus onto Lenovo laptop
Logged onto the laptop as Rob, Downloaded and installed the following applications, Ran full computer scan, Removed more than 140 Threats, Showed him how to install Kaspersky AV products, Advised him to wait until Norton AV about to expires, Removed unwanted applications, Tested and verified computer operational with him, Showed him how to delete browsing history from Google Chrome, Laptop working fine.
Application: Super Anti-Spyware, MalwareBytes||Mindarie|
|1) iMac not booting with damaged Hard Disk Drive and also extremely hot which has probably accounted for the failure. Also 2011 model so old. No data required
2) Second iMac also not booting with video card failed.
3) This second iMac had a Time Machine backup so located the photos and showed Ivan Caitlin where to find docs and pics.||Wishart|
|Reconfigured new Asus router. And setup new Google Wifi.
|Worked through issue with client and it looks like they had inadvertently resized a Thunderbird email client window so that it obscured mail folders.
Customer watches foreign news via video streaming and suffers from buffering. Demonstrated the use of varying the video quality control from the High Definition default to reduce buffering.
Added Telstra Media and Foreign News Service pages to book mark list for easy access.||Lennox Head|
|Check scanning function on printer, works OK. Taught how to use and how to save scans. ||Ormeau|
|Installed camera software, imported photos. Showed client how to import photos. Deleted an email for client.||Chevron Island|
|Investigated issues with Desktop PC keyboard not working.
Removed existing batteries and cleaned out the battery compartment.
Replaced batteries and tested keyboard - all ok.
Investigated sound issues on desktop PC.
Found the sound source was defaulting to the headphone port.
Explained how to correct sounds issues via the source button on the side of the computer.||Redcliffe|
|Task: General computer help.
Yvonne was not able to enter numbers in an excel file, found out numlock was off, turned it on and tried to update file (Success), Showed her how to scan from epson printer and attached it in an outlook, Sent and Received test email (Success), Showed her how to print A5 pages.||South Lake|
|Removed all cables, memory and cleaned all dust on heatsink and motherboard. Plugged in different montior and machine is now operational. Demonstrated functionality with customer. ||Aspendale Gardens|
|client had removed drive form enclosure
plugged HDD into system data is accessible and client is going to leave HDD in desktop
showed client how to access new external enclosure connected to router via network||Helensvale|
|Setup Bigpond Email on the Laptop, Mobiles and Showed how to use them via Mail App and also via Browser by logging in to the Telstra page.
Use www.telstra.com.au -> Log in - Personal Account - Type in the User name and Password.
Click Webmail once you are in the page.
Open Mail app from the Taskbar and start using the email without typing in the password.
If you forgot the password, kindly refer the password on Roger's mobile phone.||Murrumba Downs|
|Error: Ipad not synchronizing with Toshiba laptop.
Logged onto the laptop as her and setup correct settings onto Itunes, found out she did not have enough space onto the IPAD, discussed with her and deleted unwanted files from the IPAD to make more free space, showed her how to select each movie and synchronized with Itunes, Files copied to ipad and working fine.
Tested and verified IPAD and laptop operational with her, Working fine.
|Put windows usb in and performed a disk repair
Showed how to create a bootable usb||Logan Central|
|Explained how to use Kodi add ins.||Dawesville|
|Task: Basic tutorial regarding iphone.
Showed him how to use facebook, whatsapp, viber and facebook messenger, Showed him how to send new email, how to replay an email, Discussed with him and sent email to CVM voyagers to cancel his cruise trip, Discussed with him regarding optus and telstra internet data, Iphone working fine, explained him two types of ipad devices.||Nollamara|
|1) Wi-Fi was on Airplane mode so put back to normal
2) ASUS laptop F555D Windows 10
3) Rebooted Telstra router
4) Rebooted computer
5) Internet working ok now.
6) Ran speed test 6.27Mbps down
7) Updated Nortons with 244 days
8) Explained NBN||Wishart|
|Connecting laptop to the internet.
Removing expired antivirus software package and installed Kaspersky Internet Security trial for protection.
Run virus scans and removed any infections found (30).
Started windows 10 updates and explained to Customer how to continue, slow internet, downloads take a long time.||Durack|
|Setup new printer, tested printing/scanning. Gave advise on computer and showed how to access the Tips. Connected laptop to Netgear Nighthawk router.||Oxenford|
|Helped check 1 X wireless issue on laptop - showed client how to remove the wireless card ad re-install using device manager. This seems to solve the issue on Windows startup. All working. Other option would be to re-install Windows but not sure if feasible. Client happy to use above mentioned procedure.||Marcoola|
|Error: Power point onto Asus laptop damaged.
Opened up back cover of the laptop, found out Power point was embedded with motherboard, Found out that it was damaged, Showed damaged part to Michael, Advised him that it needs motherboard replacement, Have to get back to him with price to replace the motherboard.||Kalamunda|
|Mived documents and other files to storage drive
Run disk clean up
Showed how to disable wifi adapter
Advised on wifi router pruchases||Shailer Park|
|Error: Nerine not able to receive emails.
Logged onto the HP laptop, opened up an outlook, found out email started working, Advised her to leave the outlook open for complete synchronization, Showed her how to download Excel file from the Icloud onto Windows and edit it in an excel application, Showed her how to highlight shells in Excel, Copy files from one location to another, rename files and Folder, Tested and verified laptop operational with her, working fine.||Bayswater|
|Error: Blank black screen onto Dell All-In-One (AIO) computer.
Logged onto the computer as Zoe, Setup her basic user profile, Uninstalled unwanted applications, Disabled unwanted applications to start with Windows, Showed Zoe the Hard Drive performance during startup and while using it, Rebooted the computer and verified operational with her, Tested and verified computer operational with her, Working fine.||Bull Creek|
|Router setup established signal 1hr
Taken 2 cameras DVD power offsite for configuration due to time constraints
Setup and ready to go awaiting for client to organise internet services at factory tech will be available to finalise the camera installation then.||Pascoe Vale|
|General apple usage and training. ||West Ryde|
|Found HD dying. Explained replacement options. Set off chkdsk.||Meadow Springs|
|Task: Re-install Windows 10
Discussed possible issue with Laurie, Re-initiated and installed Windows 10, Setup his basic user profile, created system restore point too, Advised by Laurie that he will take it from here and will install applications that he likes, Tested and verified laptop operational with him, Working fine, Showed him how to setup local account password onto the laptop.||Lockridge|
|Task: Skype setup onto Donald's computer.
Logged onto his computer, setup new skype account, Downloaded and installed latest version of skype, Setup his account and advised him to inform her Wife to get smart phone so that they can talk to each other through skype, Ran disk cleanup to make more free space onto the computer, Showed her how to add contacts in the skype friends list, Tested and verified computer and Skype with Donald, Working fine.||Kinross|
|Task: Setup computer in the Dinning room.
Disconnected computer and Netcomm router from the living room, Setup computer, printer and router in the Dinning room, Showed her how to play video from DVD, Print test page (Success), Tested and verified computer, internet and printer operational with her, working fine.||Bedford|
|create new gmail account
config gmail to bring in optusnet email address
configured windows live mail to bring in gmail and tested, this also showed that the optus emails are coming into gmail correctly||Burpengary|
|- Computer unable to startup (Blackscreen)
- Checked HDD and confirmed failed drives. Unable to mount.
Customer doesn't have windows product key to reinstall Windows 7 or microsoft office product key
Offered another solutions for cost saving.
Installed Linux Mint 18.2 and LibreOffice.
Trained customer how to use Linux Mint for web browsing and creative writings.||Ferntree Gully|
|Hard drive health OK
Failing to boot because the drive was too full. Customer needs to delete or move files off the computer. Showed where the largest files are on the Desktop.
Successful boot after emptying trash.
|System internals peripherals scanned for drive consistency, found no drive issues, location of the documents appears corrupted, a full restoration of the file structures was conducted.
Files restored, Setup backup system and explained the process, checked for HDD errors none found, Setup iTunes backup for iPhone, noted file fault on iPhone. Currently investigating the situation with apple. ||Keilor|
|Basic Facebook training on opening a business page. ||Stanmore|
|Spent 1.5 hrs onsite
got telstra platinum cancelled for client
moved client email from now defunked windows live mail and faulty windows mail to thunderbird
gave email and computer lessons in depth ||Flaxton|
|Uninstalled all Epson software, deleted both Epson printers.
Reinstalled Epson printer software, tested printing.
Adjusted printer settings to print from cassette, as printer was printing from rear manual paper feed by default.
Went thru settings in word, how to adjust window size.
Showed how to adjust screen brightness settings, turned night light feature on.
|cleaned up temp files, turned off hibernation, emptied recycle bin.
Cleaned up 12gb data.
4tb external drive had wrong power supply. Removed drive from external enclosure. Installed into PC, formatted drive, created folders for user profile.
Started move of profile and showed how to move these folders.||Langwarrin|
|reset wifi router and issues with mac desktop were resolved, explained the router may need replacement, could not find modem for their internet which is microwave dish on their roof||Mooloolaba|
|Error: Kerry cannot print and no email.
Logged onto the computer, found out that she was logged onto the computer as Guest user, disabled Guest user profile and setup correct profile, Re-setup email server details, Sent and Received test email (Success), Showed her how to login to the computer, print test page (Success), Computer, Printer and Internet working fine.||Kingsley|
|Microsoft surface tablet
Explained how to access photos and camera roll
Tablet does not an email program so copied photos to desktop to email
Customer needs to wait for Westnet to call and confirm email password ||City Beach|
|Projector installed and set up. Demonstration given to client. ||Willetton|
|Setup laptop with basic browser and bookmarks.
Helped showed process to import pictures from phone and camera ||Croydon South|
|Installed Virtualbox on MacBook Pro
Set up Windows 10 as a virtual machine on MBP
Set up iCloud email on Windows laptop
Taught how to use virtualbox. ||Ashmore|
|Task: General computer cleanup
Logged onto the system and found out it was discontinued Windows XP OS, discussed issue with Donald, Spoke with Telstra to recover his username and password, Setup email onto his outlook express, Sent and Received test email (Success), Showed him how to send email from outlook express, Removed unwanted applications from him computer, rebooted the computer, Tested and verified computer and internet operational with him, Working fine.||Kinross|
|Retrieved most of the data but missing some files still due to data corruption.
Created new email address.
Showed how to save pictures from emails and back them up to external storage for safety. ||Oxenford|
|Analysed Printer for noise issue and advised customer of lubricating solution. Also asked about scan darkness issues and showed customer ways to adjust scanning.Also reinstalled printer software to rectify scan to PC failure.||Gordon|
|Installed Webcam. Tested for Skype and facebook. Also showed how to use webcam through facebook and skype||Rivett|
|- ran system restore
- uninstalled go assist
- connected mobile hotspot to computer
- installed malware bytes and started scan on the computer
- have explained Angelo once scan finished quarantine potential threat files & programs
|disabled 4 touch shortcut on touchpad and action center stopped popping up showed client how to use VLC player and how to send video to tv via HDMI cable||Surfers Paradise|
|Checked server settings, all ok.
Webmail stops working when IMAP stops working which points to a server issue.
Taught how to connect to webmail by going to mail.ltdrealty.com.au to test if the server. ||Broadbeach Waters|
|Purchase iCloud storage
Backup files through iCloud Drive
Explained how it works. ||Mosman|
|Setup VPN for up routing. Provided basic training.||Breakfast Point|
|Attempted to connect mbox, but android kept crashing. Recommended to use laptop instead to watch on-demand. Demonstrated functionality.||Chelsea|
|removed truekey and norton form system
reset chrome passwords and showed client how to set passwords for all accounts in chrome rather than another program
booked second job for the 22nd||Mudgeeraba|
|Setup WiFi printer for print and scan. Training provided.||North Sydney|
|Importing CDs onto iTunes.
Syncing with iPod.
Explained and she took notes how to do it step by step.
|Troubleshoot issue, touchpad was disabled, enabled touchpad and tested. Showed client the keyboard key to enable/disable touchpad.||Labrador|
|Set up Office 365. Set up email. Install Acrobat. Explain usage.||Baldivis|
|Reconfigured outgoing mail server settings as per domain host recommendations
Sent several test emails though Outlook & so did Deanne.
Emails showed up in out and the Outbox is now empty & the sent mail box has the emails that have been sent.||Seaford|
|Diagnosed internet drop down problem. Check internet speed download 14 mbps, upload 0.78 mbps. Explained how to transfer files from iPhone to PC.||North Parramatta|
|Error: Lenovo AIO computer issue
Tried to log onto the computer as Deepa (failed), Helped her to reset Microsoft account password (failed), Tried to switch to local account (failed), Enabled local administrator account and set basic user profile, tried to setup her work email onto IMAC (failed), She did not have much time so have explained all process to her daughter and left the computer running, copied all her data from old profile to local administrator, Computer running fine.||Joondalup|
|Setup outlook with IMAP. And configured iPhone to use IMAP.
|The printer was working normal.
Explained to her how to print opening the attachment. ||Frenchs Forest|
|Dismantled laptop and reseated all cabled. Demonstrated functionality ||Bayswater|
|Reset Microsoft password via myaccount on web. Demonstrated login functionality.||Dingley Village|