|Removed software, reset TCPIP stack, reboot, test internet connectivity, run dism tool, check hard disk health - 100%. Install Malwarebytes and scan, run Windows Updates, enable access for less secure apps in gmail, reset gmail password, update Outlook with new password, test sending/receiving email.||Arundel|
|HP Z400 i7 + 16 GB RAM Windows 10 Pro
Removed video card and RAM, reseated both, now video and Windows all good.
Checked out computer, AdwCleaner removed a small number of issues, turned on system restore points and created a new one, removed AVG Free, installed Trend Micro Internet Security. Installed Classic Shell start menu||Mount Barker|
|Examined gMail accounts & found security notifications
- Changed passwords in both gmail accounts
Installed eMclient & configured with both gmail accounts
Configured Kaspersky to allow eMclient to function correctly||Tuncurry|
|Removed Norton Internet Security
Ensured Webroot Security is running latest version and is reporting back to the security console correctly
Installed latest drivers for:
- Intel Motherboard
- Intel WiFi
- Intel Graphics Card
- nVidia Graphics Card
Optimized start up items & services
Removed over 25gb of temp & trash files
Removed over 30 non working shortcuts
Ensured games are running well after the videocard driver updates
|Chrome & Firefox are installed
Opening the link in the email opens FireFox (this shows that FireFox is default browser).
The website is flagged as insecure by browser.
- Attempted to login through Firefox but error message comes up.
Opened chrome, opened required site in chrome & was able to login with no problems.
Set Google Chrome to be the default browser & retested that Chrome opened as the default browser & the login to the website worked correctly.||White Gum Valley|
|Restarted the modem
Restarted computer checked for security
Scanned the pc using essentials ||Kingsley|
|Cleaned up computer, run virus scans and removed all infections found (600+, pups, malware and browser infections).
Removed any installed security software, corrupted and not working - see infections.
Run speed test, connection to isp is very slow and unstable. Customer needs to ring isp and ask for a line check and check the modem.||Upper Mount Gravatt|
|TrendMicro Security is NOT installed
TrendMicro Password Manager is installed
Using the TrendMicro uninstaller removed the product(s) installed & even through this process it was reported that only the Password Manager is installed.
ADWcleaner found & removed 14 threats
Downloaded & installed the licensed TrendMicro product.
Checked all running applications, services & scheduled tasks - noting found to be abnormal||Jimboomba|
General system check.||Hendra|
|Installed TrendMicro Security
- Registered with serial number from packaging
- Activated with current TrendMicros account
- Commenced a full scan on system||Abbotsford|
|Enable insecure application in Google security so that Outlook can connect to gmail.
Setup gmail account in Outlook
Set gmail account to be the default email address
Removed the old email address as it is not working at all.
Sent the emails in the outbox out through the new gmail address
Sent a test from MYOB
- emailed an invoice directly from Myob through Outlook successfully.||Yarrawonga|
|Fixed window boot with windows USB. Installed malware protector and ran a scan found a lot of malware and viruses.
Cleaned them off and did a defrag.||Bunya|
|Installed printer on new pc, transferred files. Installed trend security. Setup google Chrome connected bookmarks through devices. Changed wifi password.||North Lakes|
|Clean cpu fan and chassis fan, cable was hitting fan making noise and causing failure, cable tie cables. Boot PC to Windows, remove software, install Microsoft Security Essentials.||Upper Coomera|
|Removed Norton Internet Security (removal tool) and installed BullGuard security.
Setting up various programs and accounts.
Starting updates on windows 10. Major service packs are missing.
Unable to setup MS Office, customer needs to get copy from work.||Calamvale|
|Client pc was booting to in-accessible boot
Tried restarted was booting to Lenovo logo only
Contacted Lenovo for support
Booted using Lenovo recovery tried refreshing without losing files pc crashed
Tried second time with out data and pc booted successfully
Updated the pc
installed trail version of security softwares
|removed AVG and AVG secure browser set chrome as default browser and icons on desktop functioned as normal
reconfigured printer on network and printer functioned as normal||Ashmore|
|Use zip tie to secure power switch. Confirm correct operation of switch.||Coorparoo|
Delete unwanted applications.
Download photos from Google Drive. ||Southport|
|Helped change mode from Tablet to Desktop in settings. Ran a malware check and removal process. Ran a ccleaner cleanup to remove temporary files etc. Checked Avast security - all secure and working. Removed audio narrator guidance. ||Eumundi|
|Show hidden folders changed the settings
Performed a deep scan and checked the firewall
Dell pc checked for errors (nothing found)
Performed a quick scan
Advise the client to perform a full scan and back up data ||Woodvale|
|Helped read external media. Problem with HP security software blocking devices. All working||Noosaville|
|Reset he Network to factory setting s
Changed google chrome less secure app access ||Melville|
|Attached key back to keyboard. Install Malwarebytes and scan - removed infections. Removed software, install Microsoft Security Essentials, update and scan. Fix Windows Update. Check hard disk health - 99%||Arundel|
|gmail account wanted browser verification to allow access to emails for some reason and as client is using outlook 2007 it just threw an error
enabled less secure apps installed Thunderbird which has the browser to authorize account and outlook worked as normal||Mermaid Waters|
|Backed up user data and factory reset machine. Reloaded User data and general software setup. Downloading Office365 and security camera software over night. Returning to site 20/19/18 to check on completion.||Carindale|
|Enable access for less secure apps in Google account. Remove and readd gmail account to Windows Live Mail. Disconnect phone from wifi and reconnect, download emails. Discuss 2 factor authentication.||Mermaid Waters|
|installed firefox as internet explorer on windows xp was discontinued long ago and the security certificates were causing issues||Main Beach|
|Problem is that the 3TB hdd is reporting only as 3GB!
Drive is also encrypted so cannot do much with it as customer does not know password..
Drive is under warranty so customer will get it replaced.
Customer also has 1TB which looks to be on its way out.
Found driver for Corsair cooling system missing. Installed driver correctly.
|Fixed Camera (swann security software on PC)||Caversham|
|Check hard disk health - 100%. Remove software, install Malwarebytes and scan - removed infections. Run System File Checker. Disable Trend Micro antivirus, system responds and doesn't freeze. Uninstall Trend, install Microsoft Security Essentials. Reset Windows Update.||Upper Coomera|
Found & removed files that should be PDF but end in hidden EXE - this indicated attempted attacks on the clients machine.
Examined the email and believe it to be a hoax to scare people into sending bitcoin to the sender.
Installed Webroot Security & the scanning found multiple threats in the downloaded mail attachments - these have been removed.||Burleigh Heads|
|Arrived on site.
Unable to access computer.
User password does not allow access.
Took computer off site.
Booted from Linux Distro.
Recovered User Profile.
Formatted hard drive.
Installed Windows, system drivers, and other required software.
Restored user profile.
Checked USB Flash drives for malware.
Unable to access encrypted external hard drive without correct password.
Returned hardware to client.
|Updated Drivers and uninstalled Telstra's anti virus and left AVG internet security.||Duncraig|
|Suspect issue with the adapter
replaced with new and pc working
updated the software itunes; chrome checked security ||Scarborough|
|Adjusted security settings on network share, added everyone user group to it.
Tested connection to the share, mapped shared folder.
Looked at kvm options, setup remote desktop connection to other PC, added short cut to it on desktop||Frankston|
|Inspected iphone and iPad apps in question (garage band, uber pages) are normal app store apps
Client is being accused of sending encrypted messages and spying on someone who claims they have proof I suspect if anything they are looking at metadata of images and messages and dont understand what they are looking at
Accusations are absolutly insane I dont know how else to put it||Biggera Waters|
|data has been secured from Macbook pro.
bcoz of liquid spill screen is still off, customer chose to look into it later.
printer reinstalled over correct network.||Stirling|
|Replaced the HDD with a SSD and installed Windows 10 home. Also installed MS Office 2016 and Avira security.||Harrison|
|Map network drive, remove password protected sharing. Test opening MYOB file over the network. Run Disk Cleanup, run Malwarebytes, update Antivirus.||Southport|
|Install new router
|Removed bitlocker prompt through recovery key on Microsoft Account.
Deleted Ngf folder to reset security credentials for Windows login.
Logged in and working OK. ||Milperra|
|Windows password unable to be reset. Drive encrypted with Bitlocker,
Decrypt drive to get Windows product and save data.
Re-partition and format drive.
Re-install Windows and copy data back.
Install updates and confirm correct operation.||Chelmer|
|Customer visited, device inspected; after some light configuration the device was able to connect via wi-fi/bluetooth but not via USB. Brief inspection revealed a security block that was stopping certain programs from accurately programs. Once the correct information was sourced and each component accurately configured, the device was successfully restored to its functioning condition.||Garbutt|
|Customer visited, device inspected. Abdul was contacted on-site and using screen sharing the network was accurately reconfigured with the local network, intranet, vpn, firewall and all appropriate aspects of the current extended network.||Kirwan|
|Check internet connection.
Set up modem with PPPOE login and password.
Test internet on Mac - OK.
Troubleshoot internet on Windows, reset DHCP.
Check modem, switch and wifi function - OK.
Set up port forward for security camera. Static local IP for security camera.
Check teamviewer - OK.
|Imported contact list
Solved issue with logIn name
Checked the security and performed scans
Installed app on iPad ||Thornlie|
|Diagnosed issue, cryptsvc service was playing up as the establishing a secure connection was always slowing down the sites. Changed the log on tab section to Local account||Bracken Ridge|
|corrected drive letters, removed e drive as is for hidden system partition.
Deleted g drive and extended c drive by 700mb.
Uninstalled Microsoft security essentials.
Installed avast free and most recent nvidia display card drivers.
Cleaned up windows/temp folder and user app data temp folder.
Corrected windows update error.
Updated and ran scan with malwarebytes.
Removed extensions from chrome||Dromana|
|Installed eMClient to to work with new outlook.com email address.
Removed unwanted programs and optimized startup items & processes.
Performed security checkup also.||Boothendarra|
|configured Email in one of the accounts
changed windows security
tested and updated the softwre ||Woodvale|
|Removed Malware infections (18).
Performed system cleanup of registry keys, temporary internet files, unnecessary startup items, applications and services.
Cleaned Google Chrome and reset browser and removed all unnecessary browser extensions.
Installed IBM Trusteer Rapport Endpoint Protection.
|Removed panel to inspect for damage found frame alignment issue, replaced and secured, installed malware malbytes, running disk check and sfc scannow functions, removed certain malware programs.||Keilor East|
|Issue was with update in security with google chrome
Migrated chrome data ||Gosnells|
|Email settings reset, 2 way step security added to hotmail account.
all set and working fine.||Aberfoyle Park|
|Removed video card, replaced video cable as both were dead.
Uninstalled ati software and microsoft security essentials.
Installed sync toy setup folder pairings, ran backup.
Scheduled chkdsk as PC randomly blue screening.
|removed avg cancelled autorenew installed security essentials and cleaned up system||Coombabah|
|reset all email password after security issue
setup printer via wifi||Mermaid Waters|
|Diagnosed the website, disabled all firewall from pc, tested on another device, issue still pops up, have raised a ticket with Optus but possible host provider. Possibly host provider, or Optus. ||Griffin|
|Loose cable connection
Secure boot setting change
|windows password had not been changed, it was the original one. His email password had been changed and less secure apps required activating again to get windows live mail working. all working mail coming through,||Mount Mellum|
|Connected iPad to Telstra wireless 4G dongle.
Logged in to apple account.
Reset apple security questions.
Guided on how to do a few things.||Springvale|
|Created Norton account and installed Norton security software
Recovered Microsoft account and dowloaded Office 365||North Parramatta|
Dell All-in-One PC keeps crashing and running too slow.
BSOD log checked and fault found on Wireless driver.
Wireless driver fresh installed and configured.
Two different anti virus was installed on the system.
Trend Micro security removed from system.
Computer tested successfully. If Wireless keeps crashing external wireless should be installed but it's not required at this stage.
|Helped configure email program correctly & email are now coming in & can be sent out.
Performed general system clean up.
Installed & Ran Webroot Security - Quarantined & removed over 15 threats.||Port Macquarie|
|Repaired network connection to iMac, added security to hotmail account, added email account to ipad||Sippy Downs|
|Reinstalled office and Norton security and set old files saved by Harvey Norman to an archive out to the place they were meant to be ||Terrigal|
|Set up of dual monitor
checked the software
installed security program (defender for 7)
checked the disk for performance ||Forrestfield|
|second pc (performed a data back up)
cleared and tweeked the pc for performance
tested the security
if client has same issue have to perform fresh start||Heathridge|
|removed few unwanted programs
update the security
updated the Myob
needs to set up a back up to the pc ||East Fremantle|
|Diagnosed pc, removed all hacker tools such as supremo and teamviewer to access pc. Installed Malwarebytes for security. Cleaned up system by disabling unwanted programs and uninstalling unwanted/unused programs.||Kallangur|
|fresh start after scam phone called
system cleaned up upto date security installed on system
(Windows Defender)||Runaway Bay|
|Diagnosed pc, there is no publisher installed, suggested to use "pubtopdf.com" to convert and see the publisher file. Also, "PDFescape" to edit PDF files (has trial for number of days). Removed unused programs on pc, did a disk cleanup to increase speeds. Checked antivirus software. Installed security program, Avast and Malwarebytes to clean up pc more.||Mango Hill|
|Found that the main cause of the problem is that Google is blocking insecure apps.
Once the "Allow Insecure Apps" was turned on emails started functioning again.||Bellevue Hill|
|Entered new activation for Kaspersky Total Security.
Updated router to the latest firmware.
Connection issues could be related to the wireless broadband modem/router losing connection or having a fault - needs to replaced in that case it has a fault.||Capalaba|
|Configured new Windows 10 build 1803.
Setup Norton security.
Updated and functioning.
Customer requires new Office 365 subscription.||Pottsville|
|Changed security setting in Outlook to send disable Encrypt contents and attachments for outgoing messages. Received email in question has multiple .. in file name and Outlook blocked access, opened file attachment in webmail.||Southport|
|Remove bottom casing and re-locate power plug securing lugs. Confirm correct operation.
Install Citrix update and confirm correct operation.||Hendra|
|Open email hyperlink in Chrome, Mozilla and IE. Page keeps loading. Setup email account on phone. Install DocuSign App on phone. Reset DocuSign password, login and sign document. Clear internet temporary files and cache, open email hyperlink in Mozilla, link opens and document is displayed. Make Mozilla default browser. Create Bookmark to DocuSign login. Test hyperlink from email. Install Microsoft Security Essentials.||Oxenford|
|Helped install scanner software, installed Kaspersky Total Security and activated 2 year subscription||Noosaville|
|Checked all email settings on 2 of the computes and the accounts are secure and configured correctly.
I saw the email that was received by the clients customer.
The "hacker" has replicated the clients domain with only 1 letter different.
How the hackers got hold of the original email to manipulate it with different bank details is still unknown.||Arundel|
|Fixed Outlook .PST file via SCANPST.EXE.
Corrected a send/receive error due to a single email address
AdwCleaner scan found 80 errors, cleaned and rebooted. This also removed whatever antivirus was currently installed. Installed TrendMicro Internet Security, a product key was already present.
Increased space for restore points and created a new restore point.
Checked Windows Updates.
Fixed iTunes error via update.||Seacombe Gardens|
|Multiple AV packages installed.
All AV is corrupted, removed AVG and AVAST and run remnant removal tools to make sure nothing is left.
Run virus scans and removed any infections found (600+, pups, malware, browser infections,....).
General file cleanup and registry clean.
Run system file checker and check disk to repair any file and HDD errors.
Installed Kaspersky Internet Security trial, updated it and run initial scan.
|Troubleshoot issue, repair office, reinstall office, remove AVG Free, install Microsoft Security Essentials. Word documents files in question are corrupt. Need to recreate files.||Helensvale|
|Disabled Webroot Security From Old Computer
Installed Webroot Security On New Computer
-> ensured webroot is communicating with the security console.
Shared the folder "New Scans" that Bryce has created so he can configure the Canon MFC to scan to the shared folder||Mittagong|
|Confirmed that yahoo account password is correct
Found that Yahoo is having problems with the Profile page
In Yahoo the email is set to allow insecure apps to connect
Outlook is configured correctly
Installed eMclient (email program) and now the emails work with no errors or problems
Set eMclient as the default email program & helped Carl create a signature for his email.||Glenmore Park|
|Diagnosed computer, had many programs running, disabled them and helped with keeping files secure.||Deception Bay|
|Checked all settings in Windows Mail & they all look correct.
Enabled less secure apps in the Gmail account & this rectified the problem & now emails have now come in to Windows Mail
For the 2nd email address, tvmagic.com.au
Client reentered the email address password and this is now working & emails have come in.
|In Google settings allowed less secure apps to access your account as this setting was stopping Windows Live Mail from working.
Allowed Windows Live Mail to synchronise with Gmail
Tested Windows Live Mail by sending & receiving emails.||Cooloongup|
Set up drop box
Changed the settings in outlook||East Victoria Park|
|enabled less secure apps and emails worked as normal||Runaway Bay|
|Neischea had purchased a new Webroot Security CONSUMER license from the Webroot US Store.
Removed the Webroot that was installed by me on the: 2016-09-09, inv: 159083.
Installed & activated the Webroot product that was purchased today.
|Onedrive settings fixed and started to backup.
Unnecessary application removed.
McAfee expired security removed. (Client going to install TrendMicro)
Pictures moved to External HDD.
Browser configured and tested.
|Email account is hosted by Gmail
In Google Account Settings enabled access by insecure applications
Setup Outlook with the new email address
Also assisted with instruction on how to setup email in iPad and iPhone.||Padbury|
|Fixed desktop icons restored.
Removed Teamviewer as requested.
installed Malwarebytes, removed 400+ infections
Ran AV scan - all ok.
Removed unwanted game notifier app.
Checked Windows firewall ok.
|enabled less secure apps on gmail and configured app passwords for icloud
both email accounts working normally
removed multiple driver programs||Arundel|
|OSX is quite old & has not upgraded
This means that Safari doesnt meet security requirements for outlook to allow logging in.
Installed Google Chrome & was able to log into outlook.com account 1st time
|Replaced hard drive due to old seagate failing SMART error reporting notified of occurring error
Imaged hard drive to new hard drive
(this took 5hours to complete)
Uninstalled various programs - mindspark, and driver update software (malware type programs)
Removed microsoft security essentials, installed avast free antivirus
Installed veeam backup software, created boot able media.
Created backup schedule - weekdays at 4pm. Ran Full backup||Mornington|
|Reset bios, with battery and sequence system checked
discovered security issues on bios settings, resolved with sfc scannow no further issues reported. installed avg antivirus software. ||Northcote|
|Cleared passwords, booted into safe mode, recovered files from recycle bin on external hard drive to original location
Copied Documents, Pictures, Music, OneDrive folders to Backup folder on ext. hard drive
Replaced HDD with SSD
Installed Windows 10 Build 1803 from UEFI USB installer to SSD
Ran Windows Update until fully patched
Installed Classic Shell start menu
Installed Adobe Acrobat DC Reader
Installed TrendMicro Internet Security antivirus with 12-month subscription