|Outlook not connecting with gmail after change of Gmail password.
New password has been entered into the Outlook account setting.
1 - Confirmed that new password is working in Gmail website.
2 - Gmail: Found that insecure app connection is turned off - enable this.
3 - Tested Outlook and now emails are coming in. Closed Outlook & reopened - reconfirmed that emails are working still.
4 - Confirmed that Office 365 is up to date.||Highvale|
|New PC installed and configured.
Data transferred from backup and verified.
Old PC HDD partition is crashed. Data recovery service is required.
MS Office 365 installed and activated.
MS Outlook configured and tested.
McAfee removed. Trend Micro Maximum security installed. ||Victoria Point|
Run virus checks and removed any infections found.
Run check disk and system file checker to repair any file and HDD errors.
Uninstalled Norton and run Norton removal tool to remove any remnants left.
Installed Kaspersky Internet Security trial, updated it and run initial scan.||Springwood|
|Windows 7 fresh installed and activated
Data retrieved and verified
Eason printer/scanner installed and tested.
Incredimail installed and configured
AVG security installed and activated
Windows 7 backup configured ||Stafford Heights|
|System needed to have drivers updated
- Changed screen resolution to be
Norton is installed
- Ensured that the program is the latest version
- Ensured that the definition updates are current
Also installed Webroot Security
- Installed Webroot for Chrome also
- Ensured system is reporting back to central console
System is running well after drivers were updated||Bairnsdale|
|Fake security warning removed.
Browser settings fixed.
System startup checked.
Malwarebytes full scan performed and one suspicious item removed.
System tested successfully.||Bellbowrie|
|HDD had come loose secure HDD in place and system booted normally||Varsity Lakes|
|Microsoft account reset
Microsoft office home and student activated and tested
McAfee security removed
Windows PIN number configured ||Victoria Point|
|Gmail account recovered.
Gmail app for desktop installed and configured.
Google Chrome configured.
McAfee account password reset.
McAfee Internet security installed and activated.
HP printer/Scanner tested successfully.||Kenmore Hills|
|Found there are 2 files on the system that are causing the system to run badly.
Confirmed that files are virus's
Disabled the virus & removed the services and files.
Offered to provide monitored virus protection that protects against this type infection as well as others but was declined by client.||Mundingburra|
|Check passwords. Update security info.||Mandurah|
|Tried to fix Windows Boot up issue in safe mode, but it was not successful.
Finally restored system fromShadowProtect backup files.||West Pennant Hills|
|Setting up email on Samsung tablet and attaching the keyboard.
Uninstalling left overs of AVG and uninstalling Trend Micro.
Installing Kaspersky Internet Security trial.||Rochedale South|
|Task: Setup security camera.
Helped Doron to setup security camera with new Netgear AC1900 router, Tested and verified security camera operational with him on his phone, working fine.||Jandakot|
|Windows upgraded to 10 and configured.
All Norton applications removed
Trend micro maximum security installed. Software should be activated by vendor ||Victoria Point|
|Data transferred from old PC and verified.
Windows 10 configured on new PC.
MS Office 2016 Home and Business service installed and activated.
Email accounts configured on Outlook and tested.
Email archive and contacts imported.
Fujix Xerox printer/scanner connected to WLAN and installed on PC.
SMB protocol configured and scanner tested.
Google Chrome installed.
Adobe Acrobat Reader installed.
Trend Micro Maximum Security installed and activated.
|Performed a fresh start, re-install
Windows 10 after formatting hard drive.
Machine cleanly installed with no viruses.
Updated windows security and installed Malwarebytes and Super Anti Spyware.
|ONSITE - attempt repair windows 7, malware found and serviced but still faulting. Installed Windows 10 and downloaded Office ok, installed Chrome, tested downloads ok. No data backup was required.
Installed Kaspersky Internet Security and activate.||Martin|
|Helped with email password issue. Did a malware check and removal process - removed malware & Mac Keeper. Loaded Kaspersky Total Security & activated 2 year subscription. Printer not working great - suggested replacing. ||Maroochy River|
|Error: Itunes update error.
Logged onto the computer, downloaded and tried to install latest version of ITunes (failed), First installed windows 8.1 security updates, removed old version of ITunes, downloaded and installed latest version of itunes through apple software updates, Setup to sync her music from the computer to her Iphone, Tested and verified computer and itunes operational with her, Working fine.||Clarkson|
|unit not powering on after windows update
uefi secure boot issue.
addressed uefi secure boot.
rebuilt boot partition
fresh start computer.||Surrey Hills|
*Windows got no boot able device
-Repair from WinRE = no go
-System restore point 06/12/2017 = No go
-change the BIOS settings
HDD 1st boot drive
Secure Boot disable
*able to see Windows running
*change couple settings for Performance
|No need for data transfer.
Cleaned up folders.
Primary mail client is Thunderbird.
Setup backup program, process.
Installed adobe reader.
Removed McAfee, discussed antivirus program to replace it with. Trend maximum security||Mount Eliza|
|Reverted system to a restore point of about 10 days ago, took a considerable time to restore but now OK
Used removal tools to remove AVG & Malwarebytes
Install TrendMicro Internet Security||Happy Valley|
|Run virus scans using various tools and removed any infections found (300+, pups, browser infections and malware).
Uninstalled all avg products and run removal tool.
Installed Kaspersky Internet Security trial, updated it and started initial scan.||Macgregor|
|System was running a very old version of IOS
Upgrades system as follows:
- OSX Sierra
- OSX High Sierra
After installing High Sierra the system started working correctly and the problems that were original occurring
Installed Webroot Security and ensured it is working. ||Albury|
|Installed printer and scanner on 2 computer - Test ok.
Removed old printers.
Installed internet security on Mac. ||Lansvale|
|Run various virus scans using different tools and removed any infections found (400, malware, pups and browser infections).
Removed corrupted webroot Security.
Started windows 10 update 1709. Customer will continue on it.
Installed Kaspersky Internet Security trial, updated it and started initial scan.
General file and registry clean.||Greenbank|
|Windows 10 Fall Creators update installed and activated.
Kaspersky Internet Security removed.
Google Chrome installed and configured.
Adobe reader installed and configured.
Data retrieved from USB flash memory and verified.
Browser tested on alternate networks successfully, Telstra Home connection is not fast enough. Download speed around 4Mbps. ||Raceview|
reset credential data
install new protection||Blackburn South|
|Rollback graphics. Fix display brightness. Clean up and check firewall settings. Check backups.||Greenfields|
|Norton 360 backup had used all the space on C: Drive which had left no space to work with.
Had to uninstall Norton 360 suite and work with Windows Defender Security.
File shredder required to delete backup files Norton had created and will take quite an amount of time.
Left machine deleting files and should see quite a substantial change and get back approx 300 GB of space.||Tweed Heads|
|Troubleshooting issues with desktop computer.
System infected with malware.
Run various virus scans using different tools and removed any infections found (200+, malware, pups, browser infections).
General file and registry clean.
Run system file checker and check disk to repair any file and HDD errors.
Installed Kaspersky Internet Security trial, updated it and run initial scan.
Updated Windows 10 to the latest service pack and updates.||Salisbury|
|Set default OS to Windows 10
Deleted extra Windows 10 boot entries via MSConfig
Uninstalled Reimage Protector, Reimage Repair, Driver Update, Slimware Utilities, Slimcleaner Plus, IMVU Avatar Chat Client
Installed CCleaner free edition
Removed 4GB temporary files
Removed redundant registry entries
Created system restore point||Altona|
|1) Old Windows 7 PC Tower
2) Issues with Security Certificate which can only be resolved with a complete reinstall.
3) Downloaded and ran Malwarebytes and quarantined 1888 issues.
4) Installed Adwcleaner and it found 2 issues - removed.
5) Still has Safety Cert . issues.
6) Ran scanpst on 3 x Outlook.pst files which still have issues. Needs to be reinstalled.
7) Installed EasyParts as requested ok.
|ran multiple anti virus scans on computer, updated anti virus software, installed extra anti virus features for more protection.||Ascot|
|Error: Possible virus onto the HP AIO computer.
Logged onto the computer, downloaded and installed the following applications, Ran full computer scan (Removed more than 75 threats from the computer), Uninstalled unwanted applications, Repair Microsoft Office and Business 2010, Sent and Received test email (Success), Tested and verified computer operational with Jennifer, Computer working fine.
Application: Adobe Acrobat Reader, Super Anti-Spyware, Adwcleaner, Trend Micro Maximum security||Kingsley|
|Gmail emails on out not working due to less secure app. Turned on the app and started to work .||Yokine|
|Setup PC emails
All tested working||Guildford West|
|General system optimization
Cleaned system of 239 threats that have been missed by AVG
Installed Webroot Security
Removed AVG||The Gardens|
|New profile created and configured
Old profile deleted. (Client should wait until it¿¿¿s finished)
MS Office 365 activated.
Trend micro security updated.
Windows 7 updates started to install ||Belivah|
|Issue: secured websites not working on Win XP PC.
Time and date fixed on pc. Browser tested successfully ||Sinnamon Park|
|gmail not working through outlook
suspect outlook malfunctioning as soon as outlook connects to gmail imap server gmail is turning less secure apps off
Thunderbird works first try
configure outlook via pop to get emails working again||Pimpama|
No applications or services are installed or running that are dangerous.
Checked that the installed security package is upto date & functioning.
Examined startup items & services all clear of threats
Malwarebytes is installed but needs to be updated.
This machine is running 2008 server & should not be being used as a regular desktop machine.
|Issue: Remote application has long delay to load.
Network troubleshooting: Avast Internet security removed from two systems. Remote application tested successfully. Malwarebytes installed on two systems.||Mansfield|
|installed Office on 2 computers. Setup virus protection. and tested Printer which is not Windows 10 compatible.||West Pymble|
|General assistance with crypto currency information and processes
General clean up computer system removing several programs known to be adware
Installed & configured Webroot Security||Port Macquarie|
|Installed hard disk.
Configured hard disk in security camera system.
Checked it is recording OK by replaying recorded camera.||Mount Clear|
|Di-agonised the Computer
Installed Malware bytes as well as Kaspersky Total Security and scanned the Computer.
Removed the Games
Reset Google Chrome web-browser
|- yahoo security sorted
- added yahoo & gmail accounts to the ipad & iPhone
- added both accounts to Windows Mail and tested ok
|1) Stopped Windows Firewall
2) Downloaded and installed Chrome and Firefox. Both worked and installed fine after firewall stopped.
3) Rebooted ok and tested browsers again.
4) Restarted Windows Firewall and browsers ok.
5) I believe Windows 10 update probably caused this issue.
6) Changed wi-fi from Public to Private||Highgate Hill|
|Error: Possible trojans onto the computer.
Logged onto the computer, Discussed possible issue with Britt, Removed unwanted applications (Confirmed and verified with her before deleting), Setup her basic user profile, Downloaded and installed Super Anti-Spyware, Ran computer scan and removed more than 21 Threats, Downloaded and installed Microsoft Security Essentials, Rebooted the computer more than 3 times, tested and verified computer and internet operational with her, Working fine.||Morley|
|Intego installation was corrupt and blocked internet communication.
Reinstalled security software||Homebush Bay|
|cryptolocker encrypted and renamed all data on system except pictures
fresh start and renamed files so client can sort through ||Gaven|
|Factory reset pc as had been hacked and pw protected. Left reset running as was taking along time as per customer request. May need to back for 2nd booking ince it tesstarts.||Burleigh Waters|
- Found correct password & entered it into outlook & ensured that the send / receive works correctly
- General cleanup
- installed emClient to be able to get email into the system
Installed Webroot Security on both machines||Perth|
|Setup of a new computer
Installation of MS Office and Internet Protection software||Merrylands West|
|Memory checked successfully.
Rootkkit detected on Windows and removed.
AVG Internet security package uninstalled. Malwarebytes anti malware installed.
System tested for 24 hours without crashing.||The Gap|
|Windows corruption hard drive tested fine, file integrity no issues with indexes or SIDs, windows services would crash and not take USB devices to run any tools from toolkit.
Factory restoration was performed along with security updates from Microsoft.||Tweed Heads West|
|Freshstart- windows 10 and security updates performed||Banora Point|
|Installed anti virus and malware protection source detected via website infiltrated online, details given to source but has since blocked all credit cards.
Found no penetrations on pc. ||Brunswick|
|System clean up and optimisation
Found & removed just over 20 different files that have been flagged as dangerous.
These files have been quarantined, and subsequently deleted by Webroot that was supplied.
Some of these files flagged as dangerous have been on the machine for over 3 months, although they do not appear to have been causing any damage these files should have been detected by the Security that was installed & it should have removed them also.||Modbury Heights|
|- Screen not working cables or secure on inside of all in one
- Transferred files from old hard drive new computer
- Fixed activation of office 2016
- Setup skype||Croydon|
|Onsite- MS mouse receiver at back of pc with many security camera cables.
Moved to front of pc and tested ok.
Moved Security monitor along desk.
Tested Movie maker music ok.||Salter Point|
|Removed AVG products as 1 was out of subscription & the other (Internet security) was not installed correctly
Setup Windows Defender
- Updated & scanned system with no threats found.
- Performed general system clean up also||Tin Can Bay|
|1) Fixed screen issue as it was off to one side.
2) Reset Internet Explorer, now working ok.
3) Installed Google Chrome ok
4) Old PC running Vista
5) Installed Norton Security Premium as requested
6) Ran a Norton scan||Carina Heights|
|Expired version of Trend security removed.
Malwarebytes installed and 2 yrs license activated.
Full scan performed and malware removed.
Google chrome reconfigured.
IE 11 configured for Citrix connection and login page tested. (Client needs to confirm her password with bank to use it)
Secondary monitor installed and configured.||Wellington Point|
|Performed standard virus removal using regular procedures.
cleaned temp files and internet cache.
Tested with full connectivity. No issues.
Customer has Trend Internet Security that require licence input to return to full functionality.||Banora Point|
|- Configured TP-Link ADSL2+ modem
- Configured secure WiFi
- Secured Modem and Network
- General consulting||West Ryde|
|Uninstall reimagine program
Cleared all extension in browser
Installed malware bytes scanned for malware and quarantined
Installed kaspersky total security and scanned for virus ||East Cannington|
|Set up wireless security system||Serpentine|
|McAfee trial version removed from PC.
MS Office 365 removed.
Norton Internet security installed.
MS Office Home and Student configured on Micosoft account and started to download.
Google chrome installed and configured.
Google drive installed.
Windows Mail configured and tested.||Everton Park|
|Setup new system, Google drive, Printer and Scanner, copied data from old system to new, setup security camera, email signatures and email drafts. ||Kellyville|
|Remove password protection and re-install windows. Scan pc for Viruses. Run scan system files.||East Ballina|
|-check the configuration of client's iMac10,1, OSX 10.6.8. try update google chrome and install antivirus software, but they don't support OSX10.6.8 any more;
-turn on the firewall as an alternative security solution and give suggestions for secure access internet banking.
-client's iMac 10,1 with OSX 10.6.8 satisfied OSX 10.8 system requirement, this upgrade would be free via Mac App Store.||Eastwood|
|Two users created on Windows 10
Microsoft Office Home and student installed and activated.
Norton Security installed and activated.
HP Printer/Scanner Officejet Pro 6830 installed and tested.
Data transferred and verified.
|Installed Trend micro on multiple devices.
Removed existing security packages and cleaned up infections.||Algester|
|Macfee security firewall was blocking the internet
reset firewall to defaults and internet from IE and google chrome now working ok
printer tested ok
|Installed setup on PC. Connected to old PC and transferred email and documents files across and installed Office Suite and Norton Security.
Also uninstalled other Antivirus program initially installed.||Cremorne|
|Removed unwanted virus programs
Removed notron add on in outlook
Installed kaspersky total security
|[email protected] -> changed password
[email protected] -> not changing
[email protected] -> unable to change: MUST contact Sensis to have this changed
AVG is installed & I have turned on Windows Defender also to provide another layer of security for the system.
Installed Spamfighter free edition to assist with the Spam that is coming in
|HP Envy Beats SE AIO, freezing, stuck at logon screen, diagnosed as failing HDD taking offsite for hdd upgrade.
OFFSITE : Disassemble and prepare for data transfer. Installation of new SSD. Installation of Windows 10. Security and program updates. Installation of Office 2013. Restoration of email accounts. Transfer of data. Test all operation. PASS. Prepare for return to customer.
ONSITE : Setup and test all operation. PASS||Templestowe|
|Helped fix email issue - email compromised. Spoke to Telstra - reset password - updated in email and on modem. Loaded Kaspersky Total Security & activated 2 year subscription.||Flaxton|
|Removed the avg as well as avast internet security programs
Reset google chrome browser
Removed unwanted extension
Refreshed the network adapter settings
If problem persist recomending fresh start ||Yangebup|
|Fix imap on mobiles. Fix outlook security zones. Fix file sharing.||Secret Harbour|
|one of the email accounts has been locked by microsoft & microsft are not even sending security code to phone for this account due to the severity of the spam being sent out
changed passwords on the other 2 email addresses
created new profile for outlook and configured outlook with the 2 working email addresses||Clontarf|
|reset firewall and manually assigned IP address and DNS
computer connected to internet as normal
basic system cleanup||Guanaba|
remove antivirus and windows functions normally
install Microsoft security essentials||Labrador|
|Fixed firewall and network settings, setup USB Ethernet Adapter, setup printer ||Balnarring|
|- Cleaned up start up app and services
- cleaned up temporary files
- Removed aware apps universals driver and pccare
- Ran security scan and cleaned up ad warehouse and pccare||Mitcham|
|System loaded in safe mode.
Unnecessary security application removed from system (Sophos Home and McAfee Security)
System restarted in normal mode and tested successfully.||Taringa|
|Refreshed the surface pro and installed requested programs and security softwares ||Atwell|
|Task: Setup Windows 10 computer.
Initiated and installed Windows 10 offsite, Setup Gavin's basic user profile, Downloaded and installed the following applications, Setup computer onsite, Print and scan Test page (Success), Sent and Received test email (Success), Tested and verified computer operational with Gavin, Working fine.
Application: JAVA, Acrobat Reader, 7ZIP, VLC Media Player, HP Photosmart Drivers, Trend Micro Security, Microsoft office 365 Home||South Perth|
|Cleaned computer. Removed McAfee. Enabled inbuilt AV and checked firewall.||Halls Head|
|New PC installed and connected to WLAN. MS account configured. MS Office 365 installed and activated. McAfee Trial version removed. Trend Micro Maximum security installed and activated. Trend Micro configured and activated on smart phone. Epson Printer / Scanner installed and tested. MS Outlook email account configured and tested.
||Upper Mount Gravatt|
|Setting up computer in new place and made sure it's starting up and connecting to the internet.
This is a Windows VISTA computer with limited security, customer is aware of this.||Marsden|
|HDD crash - replaced HDD & restored from Shadow Protect volume backup. All working||Maroochydore|
|windows was freshly install.
installed internet security 360
also added protection extention to browser.
email contact unable to recover due to pst files over written.||Burwood|
|Issue: too slow browser.
AVG free antivirus removed.
Malwarebytes trial removed.
Startup services fixed.
AVG internet security downloaded and installed.
AVG internet security activated.
Web browsers tested successfully.
|Wifi printer installed
Tried to fix security system but is missing a cable to connect to the mais router||Benowa|