Internet Security & Firewalls

Recent internet/wireless security related services

Disabled Webroot Security From Old Computer Installed Webroot Security On New Computer -> ensured webroot is communicating with the security console. Shared the folder "New Scans" that Bryce has created so he can configure the Canon MFC to scan to the shared folderMittagong
Confirmed that yahoo account password is correct Found that Yahoo is having problems with the Profile page In Yahoo the email is set to allow insecure apps to connect Outlook is configured correctly Installed eMclient (email program) and now the emails work with no errors or problems Set eMclient as the default email program & helped Carl create a signature for his email.Glenmore Park
Diagnosed computer, had many programs running, disabled them and helped with keeping files secure.Deception Bay
Checked all settings in Windows Mail & they all look correct. Enabled less secure apps in the Gmail account & this rectified the problem & now emails have now come in to Windows Mail For the 2nd email address, Client reentered the email address password and this is now working & emails have come in. Mindarie
In Google settings allowed less secure apps to access your account as this setting was stopping Windows Live Mail from working. Allowed Windows Live Mail to synchronise with Gmail Tested Windows Live Mail by sending & receiving emails.Cooloongup
Installed printer Installed security Configured outlook Set up drop box Changed the settings in outlookEast Victoria Park
enabled less secure apps and emails worked as normalRunaway Bay
Neischea had purchased a new Webroot Security CONSUMER license from the Webroot US Store. Removed the Webroot that was installed by me on the: 2016-09-09, inv: 159083. Installed & activated the Webroot product that was purchased today. Yanchep
Onedrive settings fixed and started to backup. Unnecessary application removed. McAfee expired security removed. (Client going to install TrendMicro) Pictures moved to External HDD. Browser configured and tested. Stafford
Email account is hosted by Gmail In Google Account Settings enabled access by insecure applications Setup Outlook with the new email address Also assisted with instruction on how to setup email in iPad and iPhone.Padbury
Fixed desktop icons restored. Removed Teamviewer as requested. installed Malwarebytes, removed 400+ infections Ran AV scan - all ok. Removed unwanted game notifier app. Checked Windows firewall ok. Browns Plains
enabled less secure apps on gmail and configured app passwords for icloud both email accounts working normally removed multiple driver programsArundel
OSX is quite old & has not upgraded This means that Safari doesnt meet security requirements for outlook to allow logging in. Installed Google Chrome & was able to log into account 1st time Albion Park
Replaced hard drive due to old seagate failing SMART error reporting notified of occurring error Imaged hard drive to new hard drive (this took 5hours to complete) Uninstalled various programs - mindspark, and driver update software (malware type programs) Removed microsoft security essentials, installed avast free antivirus Installed veeam backup software, created boot able media. Created backup schedule - weekdays at 4pm. Ran Full backupMornington
Reset bios, with battery and sequence system checked discovered security issues on bios settings, resolved with sfc scannow no further issues reported. installed avg antivirus software. Northcote
Cleared passwords, booted into safe mode, recovered files from recycle bin on external hard drive to original location Copied Documents, Pictures, Music, OneDrive folders to Backup folder on ext. hard drive Replaced HDD with SSD Installed Windows 10 Build 1803 from UEFI USB installer to SSD Ran Windows Update until fully patched Installed Classic Shell start menu Installed Adobe Acrobat DC Reader Installed TrendMicro Internet Security antivirus with 12-month subscription Balhannah
installed trend Maximum security on 2 devices, Configured and scanned. Helensvale
New HDD 1TB installed on iMac. Windows 7 Pro installed and activated. MS Office 2016 installed and activated. MS Outlook account configured and tested. Old Data file imported and verified. Data File copied to USB Flash memory. Microsoft account secured. Kedron
Kaspersky Internet Security fresh installed and activated. password reset and configured. Gmail password could not be reset. Now gmail account created and configured on browser. Woodridge
removed norton and system functioned as normally installed security essentials and disabled norton auto renew for clientHelensvale
Checked that Mac has no unusual programs installed Uninstalled programs not used anymore or programs that are Barry is not aware of. Performed general clean up of Mac Performed hard disk verification - all ok Installed security and ensured that it is running Enabled in depth scan and first scan found several adware infections but no trojans or malware. ** Payment will be made once new c/card arrives ** Miners Rest
Windows Surface Pro won't turn on as of yesterday. - Simultaneous press of power button + volume down rectified problem - Installed Classic Shell start menu - Installed Trend Micro Internet Security with 12 month subscription icnludedFrewville
Factory reset and install Mac OS on encryption locked MacBook Air. Pimpama
Receipt printer is configured to work with the POS Optus modern is configured with Touch POS software is trying to reach It's nothing wrong with the modem, printer but the touch POS. You need to purchase new version of POS or contact the old company. Changing the IP address inside Optus modern might affect other services such as security camera etc.Fortitude Valley
Lenovo All-in-One PC Windows reset to factory settings. Windows latest updates installed. Adobe acrobat installed. Google chrome installed and configured. Trendmicro Maximum security installed and activated. Epson XP-220 printer/scanner installed and tested. Wooloowin
Surface Pro Configured. Data transferred and verified. MS Office 365 configured. MS Outlook profile configured and tested. Data file added. Epson Printer / Scanner installed and tested. Surface pro connected to external monitor / keyboard and mouse. Buetooth mouse and pen connected. Norton security installed and activated. One drive account configured. Fortitude Valley
Samsung tablet locked with Bitlocker encryption- no code availabile Deleted Windows partition on hard drive Installed Windows 10 version 1709 tested okAltona North
I investigated the issues on two Surface Pros. After trying with some solutions, I could activate Office2016 on one of Surface Pros. Another surface Pro had Malware and Virus issue and I suggested to do a reset to factory setting. I performed it but hard disk was encrypted by Bitlocker. Finally, I could fix the issue by installing the OS from scratch.Turramurra
Configured Router Firewall setting to accept outbound ports for DVR and internal system.Richmond
Connect iPad to wifi network and open security app, check cameras appear. Factory reset HEOS sound bar and subwoofer and connect to wifi network, run firmware update, group devices and test sound through TV, playing though soundbar OK but not through subwoofer as well. Play back through phone and it plays through both devices. Troubleshoot for some time. Client will get TV tech to check the playback through both via the TV.Clear Island Waters
Helped check PC - ran a malware check - all ok. Checked hard drives - all good. Checked printer - updated software. Loaded Kaspersky Total Security & activated 2 year subscription. Internet slow - could be modem or package - client to investigate. 5MBPS download. Twin Waters
Examined system & Webroot Console - Found no detection or blocks by webroot security - Set Webroot to Unmanaged and the problem still occurres Totally removed iTunes - Restarted the computer - Reinstalled iTunes and now the phone is detected and backup of iPhone was successful.Yorketown
HDD had a crash November last year. Run check disk again, couldn真真真真真真真真真t find any more damaged clusters. Run various virus scans using different tools and removed any infections found (500+ - malware, adware, pups and browser infections). Removed a number of programs including corrupted Microsoft Security Essential. Installed Kaspersky Internet Security trial, updated it and run a full scan.Stretton
Removed McAfee Secure access, removed 5 viruses, hard drive and stress test passed. Installed wireless adaptor. As in built wifi faulty, client now can connect to internetBuderim
ran security scans on 2 system both came up 100% clean basic system cleanup and setup ublock on google chromeUpper Coomera
Held the power button for 10+ seconds. Cleaned up system, started defrag and disabled, installed avast for security.Kippa-Ring
AVG Free removed. Norton Internet Security (Not activated version) removed. Driver update removed. Malwarebytes full scan performed and 10 suspicious items removed. Browser settings fixed. Java fresh installed and verified. System tested successfully.Acacia Ridge
HP Compac 8000 PC windows 7 pro fresh installed. Windows 7 pro activated. Windows upgraded to 10 and latest updates installed. Data verified on second HDD. Adobe reader installed . Google chrome installed and configured. Libre Office installed. Avast Internet Security installed and activated.Upper Mount Gravatt
Found that the ASUS security program is causing the problem with MS Office not being able to save. Removed this program by using Revouninstaller. Set default location for Document, Music, Download, Videos to be on the "d"drive as c drive is getting close to full after a restart the Office Docs are saving correctly Also removed software for the canon device no longer used / available for use.Gundaroo
Reinstalled Windows 10 Home and reinstalled these programs. Canon MG 6765 Printer+Scanner Drivers Open Office Acrobat Reader AVG Internet Security AVG Tune Up In addition to the tasks above Copied Pictures and Documents Tested speakers Configured Bakcup Wasn't able to copy emails from Windows Live mail to Windows 10 Mail but copied the Live mail folders on the desktop.Ngunnawal
Repaired user profile, system restore. Run check disk to repair any file errors. Some corrections were made but no lost clusters. Removed old and corrupted security software, not working anymore - possible cause of issue. Calamvale
Found that the emails that are missing have been flagged as SPAM in both google & in Windows live Mail Manually marked the domain as safe & the sender as safe in Windows Live Mail & Gmail. Installed EMClient email program & configured for the email address that received the security code to view the complete c/card details The emails are now comming through correctly in Windows Live Mail as well as EMClientMildura
Reset ip Removed zone alarm Reset the firewall Restart the machine Maylands
Headset seems to be faulty. Speakers and mic are working individually, updated all drivers. Other computer infected, needs cleanup. Got iTunes and Spotify back up, removed multiple security packages, AVAST.Rochedale South
Work around because adobe reader plugin not secure in safari any morrAmiens
Outlook New Profile created and configured. Send and receive tested successfully. AVG Free removed. Trend Micro Maximum security installed and activated. New Farm
Windows resetted Installed office installed mcafee internet securty and configured installed myob account right 2018Karana Downs
IT: Setup Account and admin Setup another user Check Computer Setup PDF Adobe Setup New Microsoft Office 360 Setup Outlook Setup Gmail into Outlook Nitro PDF Pro 11 trial Setup Antivirus AVG Internet Security Arncliffe
Reconnect printer to Wi-Fi. Windows firewall was blocking printing, disabled firewall tested printing scaning.Frankston
Ran adware/malware scan, removed all detected items. Removed avg free anti virus. Removed unwanted programs. stopped un wanted items from starting at startup. Install Microsoft Security essentials as anti virus software. Fix Microsoft updates. Installed Microsoft updates. Re installed iTunes, it now starts with no errors. Ballarat East
Freshstart, installed office 2013, Google Chrome, 360 total security, got bookmarks on Google Chrome.Redcliffe
fresh start after HDD failure after cryptolocker infection SSD died mid way thru encryption process no data recoverableBurleigh Heads
fresh start after cryptolocker virus move important data to external and remove file rename so pos system can attempt to access files f they arnt encryptedBurleigh Heads
Fix the browser issues Updates configured printer setup and installed other browsers removed unnecessary security softwaresFlinders View
Malwarebytes full scan performed and 242 suspicious items removed. Trend Micro Internet Security installed and activated. HP Printer new cartridges installed and tested. Startup services checked. Taringa
Performed system clean up & optimization Examined Windows Error Logs - nothing important like hardware faults have been reported. Ran CHKDSK on HDD & passed sucesfuly Removed Avast & Installed Webroot Security - Ensured Webroot is scanning & reportingh back to central console Aberfeldy
Removed unwanted program Reset browser and cookies Reset the allow less secure app settings Tested the emails Balcatta
Set up and verify port forward Check security camera connection from phone Yatala
put new thermal on the cpu cpu was protecting itselfEdens Landing
Desktop was in tablet mode, changed back to Desktop mode. Check antivirus and malware protection - OK. Check printer function - OK. Upper Coomera
Suspecting HDD is faulty as previous attempts and my attempts had failed - Replaced HDD with another (used) HDD, no problem installing Windows 10 Pro in UEFI/Secure Boot - Discussed with client and decided to use a new SSD rather than the used HDD North Adelaide
Fresh start of a new pc connected to two screens installed office installed basic software installed and configured outlook and printer set up back and security programDuncraig
System runs Windows XP. Run Checkdisk to repair error, system now boots up. Computer security for internet is obsolete. Customer happy to have it working for now until decision on new one is madeTweed Heads South
Customer was visited, device inspected: device recognizing hardware changes but unable to connect through any localized network. Drivers were sourced, configured and updated accordingly, and the security of the network was also reconfigured in order to restore functionality to both LAN and WLAN components.Oonoonba
Cleaned up pc serviced and scanned Uninstalled chrome as it was not working reinstalled chrome Checked stabilty - fine Security - fine All good amd working just need to clean up desktop shortcutsAshmore
Old HDD repaired. Data transferred and verified. MS Office 2016 installed and activated. Two POP3 accounts configured on Outlook and tested successfully. Trend Macro Maximum security installed and activated. Enoggera
Cleaning up internet connection, everything was disconnected due to water coming into the premises. Computer, firewall, modem, switch were all disconnected and needed to be sorted out. Unable to restore phone though.Woodridge
Checked the wired connection, NIC is unable to ping / resolve the host but able to ping the router and dns Client had a wireless adapter, enabled and checked the network connectivity Removed Avast software and enabled Microsoft Security essentials software, updated and performed a quick scan Reset network settings and restarted the PC to ensure that the internet works fine. Tested the internet and youtube connectivity.Windsor
Fresh start - Clean installed windows 10 transfer data - Upgraded memory to 12 gb added 8 gb ram - Put in Kaspersky Internet Security (3PC 2YR) Brunswick
Upgraded to SSD Install windows 7 configured printer and basic software Installed trend micro security programMelville
System restored back to 13th Feb 2018. Service carried out onsite to repair system files and improve stability. Hard drive checked no errors Repaired Norton Security.Pottsville
Did a restore to an early point, turned off automatic updates and transferring aan important folder to an external hard drive. Suggested getting an icloud storage (OneDrive or Dropbox) to secure files even more.Bellmere
Client outlook was not activated Spoke to Microsoft and found the Outlook ID used to install Microsoft office actually belonged to previous technician for which client dont hold any information Purchased and activated new MS office Checked clients phone settings Installed security program and performed scan Installed WD/Harddisk unit Checked the tablet Pc for errors East Fremantle
Windows was reloaded back onto machine along with customers photos and security updates. Machine now functions as new.Kingscliff
Setup HP slim desktop Installed Firefox Installed malwarebytes Connected to Internet Installed shadow protect Customer to copy files over later Joondalup
- downloaded and installed windows updates - full system scan - checked disk for anomalies and errors/bad sectors - deleted unused registry Ran disk optimisation to remove any unwanted files to free up space - removed potential malware called "malware live protection" - reason: unknown publisher, running in the background unwarranted. Glebe
Configuration of email and test that emails are working correctly Installation of Webroot SecurityCooloola Cove
Virus/Malware removal causing issues with slow operation of computer. Multiple items taking advantage of Norton Security so removal of Norton was required. Machine much more responsive. Office repair was performed and Outlook now sends and receives without issues.Tweed Heads
Firewall was blocking traffic. Reset to factory and tested opening links with customer . Restarted machine and works correctly. Murarrie
Windows OS was corrupted Recovered os and uninstalled unnecessary security software. Installed and patch internet security Checked wifi printer Walloon
Reinstall sound driver Installed security Installed I tunesInnaloo
Enabled less secure apps access to gmail account Ensures that computer, iPad & phone are accessing gmail correctly Setup new backup schedule on to external hard diskMount Martha
Checked the PC and changed passwords, deleted local user account that was created unexpectingly. Scanned pc for any malware using both malwarebytes and ESET security program.Bray Park
Diagonised the Pc that has no operating system installed Installed a fresh copy of windows 10 Updated the system Configured printer Configured security Configured emails Set up back up Ocean Reef
1) Google (gmail) had changed their "use less secure apps" facility for no reason other than they can to NOT use "less secure apps". Turned it back as as it was since June 2017 and Outlook 2003 is now working again. 2) Setup email on new computer with Outlook 2010 to [email protected] and that now works. 3) Installed/downloaded Epson XP-420 to print from new computerYeerongpilly
Checked pc, applications, emails and MYOB, changed MYOB by adding a password for more security. Updating of passwords fixes most email hacking problemsCaboolture
Removed several adware/spyware items with removal tools. Updated Windows as it was not running latest security patches. Machine is now infection free and browsers now function correctlly with no pop-ups or browser hijackers. Tweed Heads South
Customer visited, device inspected. Cables secure, through further inspection it became apparent that the issue was being derived from the Graphics card. Most recent drivers were sourced, downloaded, and successfully installed.Annandale
for 2 gmail accounts i enabled the allow insecure applications setting in gmail to be turned on after enabeling this the gmail accounts were recreated in outlook & this time the username and password have been accepted and the emails are now workingDarling Downs
Set up gmail in outlook and turned on less secure apps, tested send and receuve - all ok Virus scan removed 65 items and 5 fake free driver scan programs Installed windows update 1709 Cleaned up start up itemsPeregian Springs
Set defaults fr pdf files to be open by acrobat reader - opened several PDF files from different locations in the system and ll opened correctly Reconfigured the HP printer so it was plugged into the Telstra router instead of directly to the computers ethernet port Downloaded & installed the HP printer software & configured the printer to work on both the computers. Endured Security is running the latest editionHighton
Gmail account has started blocking insecure applications for no reason. Enabled insecure apps to connect as per Googles requirements to make outlook connect. It took a few times of choosing "allow insecure apps" before the setting change stayed selected. Garry sent a couple of emails from his computer to another address and they came through on a different device & new emails have come into outlook on his device Ashtonfield
Replaced the hard drive that was provided by client Installed os from apple care protection plan Looked at a macbook air did a dianostics and there is no issues with hardware it is to do with the operating system client is going tp see the geniuse bar Wavell Heights
Old HDD connected externally and data transferred. Data verified. MS Office 365 activated. Trend Micro Maximum Security installed and activated. Ormiston
Configured Google security setting and email account on multiple devices Hornsby Heights
less secure apps turned off enable less secure apps and emails function normally configure network share so client can send invoices from both computersMermaid Waters
clean up all software and check firewall is on. setup password on router, chkdsk run and clear space for performance Thomastown
security update that effects outlook 2010 on windows xp was the issue uninstall update disable future updates and outlook works as normalNerang
Cpu running 100% Internet Speed Download 4.05 Upload 0.28 IT found 2 Antivirus install Uninstall both and reinstall Trent Micro Internet Security only Scan Antivirus HDD running 100 % Disable windows settings Tweak Ethernet port for internet speed Download 4.31 Upload 0.31 Get customers to check. Customers is happy with the speed Bass Hill
Outlook not connecting with gmail after change of Gmail password. New password has been entered into the Outlook account setting. 1 - Confirmed that new password is working in Gmail website. 2 - Gmail: Found that insecure app connection is turned off - enable this. 3 - Tested Outlook and now emails are coming in. Closed Outlook & reopened - reconfirmed that emails are working still. 4 - Confirmed that Office 365 is up to date.Highvale