|-check the configuration of client's iMac10,1, OSX 10.6.8. try update google chrome and install antivirus software, but they don't support OSX10.6.8 any more;
-turn on the firewall as an alternative security solution and give suggestions for secure access internet banking.
-client's iMac 10,1 with OSX 10.6.8 satisfied OSX 10.8 system requirement, this upgrade would be free via Mac App Store.||Eastwood|
|Two users created on Windows 10
Microsoft Office Home and student installed and activated.
Norton Security installed and activated.
HP Printer/Scanner Officejet Pro 6830 installed and tested.
Data transferred and verified.
|Installed Trend micro on multiple devices.
Removed existing security packages and cleaned up infections.||Algester|
|Macfee security firewall was blocking the internet
reset firewall to defaults and internet from IE and google chrome now working ok
printer tested ok
|Installed setup on PC. Connected to old PC and transferred email and documents files across and installed Office Suite and Norton Security.
Also uninstalled other Antivirus program initially installed.||Cremorne|
|Removed unwanted virus programs
Removed notron add on in outlook
Installed kaspersky total security
|[email protected] -> changed password
[email protected] -> not changing
[email protected] -> unable to change: MUST contact Sensis to have this changed
AVG is installed & I have turned on Windows Defender also to provide another layer of security for the system.
Installed Spamfighter free edition to assist with the Spam that is coming in
|HP Envy Beats SE AIO, freezing, stuck at logon screen, diagnosed as failing HDD taking offsite for hdd upgrade.
OFFSITE : Disassemble and prepare for data transfer. Installation of new SSD. Installation of Windows 10. Security and program updates. Installation of Office 2013. Restoration of email accounts. Transfer of data. Test all operation. PASS. Prepare for return to customer.
ONSITE : Setup and test all operation. PASS||Templestowe|
|Helped fix email issue - email compromised. Spoke to Telstra - reset password - updated in email and on modem. Loaded Kaspersky Total Security & activated 2 year subscription.||Flaxton|
|Removed the avg as well as avast internet security programs
Reset google chrome browser
Removed unwanted extension
Refreshed the network adapter settings
If problem persist recomending fresh start ||Yangebup|
|Fix imap on mobiles. Fix outlook security zones. Fix file sharing.||Secret Harbour|
|one of the email accounts has been locked by microsoft & microsft are not even sending security code to phone for this account due to the severity of the spam being sent out
changed passwords on the other 2 email addresses
created new profile for outlook and configured outlook with the 2 working email addresses||Clontarf|
|reset firewall and manually assigned IP address and DNS
computer connected to internet as normal
basic system cleanup||Guanaba|
remove antivirus and windows functions normally
install Microsoft security essentials||Labrador|
|Fixed firewall and network settings, setup USB Ethernet Adapter, setup printer ||Balnarring|
|- Cleaned up start up app and services
- cleaned up temporary files
- Removed aware apps universals driver and pccare
- Ran security scan and cleaned up ad warehouse and pccare||Mitcham|
|System loaded in safe mode.
Unnecessary security application removed from system (Sophos Home and McAfee Security)
System restarted in normal mode and tested successfully.||Taringa|
|Refreshed the surface pro and installed requested programs and security softwares ||Atwell|
|Task: Setup Windows 10 computer.
Initiated and installed Windows 10 offsite, Setup Gavin's basic user profile, Downloaded and installed the following applications, Setup computer onsite, Print and scan Test page (Success), Sent and Received test email (Success), Tested and verified computer operational with Gavin, Working fine.
Application: JAVA, Acrobat Reader, 7ZIP, VLC Media Player, HP Photosmart Drivers, Trend Micro Security, Microsoft office 365 Home||South Perth|
|Cleaned computer. Removed McAfee. Enabled inbuilt AV and checked firewall.||Halls Head|
|New PC installed and connected to WLAN. MS account configured. MS Office 365 installed and activated. McAfee Trial version removed. Trend Micro Maximum security installed and activated. Trend Micro configured and activated on smart phone. Epson Printer / Scanner installed and tested. MS Outlook email account configured and tested.
||Upper Mount Gravatt|
|Setting up computer in new place and made sure it's starting up and connecting to the internet.
This is a Windows VISTA computer with limited security, customer is aware of this.||Marsden|
|HDD crash - replaced HDD & restored from Shadow Protect volume backup. All working||Maroochydore|
|windows was freshly install.
installed internet security 360
also added protection extention to browser.
email contact unable to recover due to pst files over written.||Burwood|
|Issue: too slow browser.
AVG free antivirus removed.
Malwarebytes trial removed.
Startup services fixed.
AVG internet security downloaded and installed.
AVG internet security activated.
Web browsers tested successfully.
|Wifi printer installed
Tried to fix security system but is missing a cable to connect to the mais router||Benowa|
|email service can not be addressed due to provider security issue.
perform systme fresh start for computer.||Ringwood|
|Updated security and fixed eway browser cache. Installed chrome. ||Crows Nest|
|Cleaned up virus and malware. Updated avg security. Cleaned up the pc for better performance. Installed security on user mobile phone.||Glebe|
|Installation of Antivirus, reconfiguring wifi router and making secure the network||Ferryden Park|
|reset router, renter router info login password, Remove firewall rule, setup lan dhcp , test with ping and tracert command to check the problem.||Coburg|
|Downloaded vlc and made it default for AVI files. Emails not working through work wifi, believe it is a firewall issue but have no access, backed up phone contacts to Gmail account to assure has a back up||North Fremantle|
|Change all passwords
Change BigPond, NetBank, Hotmail, GMail passwords
|- Transfered data from old Mac to new Mac
- Migrated iTunes library
- Installed Norton Security
- Installed printer||Kellyville|
|Onsite- restarted S7 Samsung, removed Power Security, tested ok.
Gen service- removed malware from PC.||Carlisle|
|Installed AVG internet security and CCleaner. Cleaned the machine. Found several malicious files on the machine. Customer lost contacts from outlook 365. Found contacts on the local machine. copied them across the outlook 365 and they seem to be synchronising at the time when I was finishing job. There are over 7000 items to synchronise therefore, had to let in sync as in may take hours to finish. But confirmed that slowly slowly contacts are appearing on ipad as it was syncing. ||Breakfast Point|
3 email accounts
-> unable to send email & crashs outlook
-> changed outgoing mail server to ssl security & now its is working correclty
Beck sent an email from each of the accounts to her personal account as a test and they were received correctly||Endeavour Hills|
|-Scan computer against hacking tools
-clean viruses and trojans
-enhanced system security and users profiles
Configuring internet security
sort out scanning issues
refreshing temp||Wagga Wagga|
|Removed Trend Micro, expired.
Run various virus scans using different tools and removed any infections found (20+ - buns and browser infections).
General file and registry clean.
Installed Kaspersky Internet Security, updated it and run initial scan, still running at the time I left.||Regents Park|
Re install Trend security
Fix minor stability faults and software causing machine to hang and slow response
Machine reasonably well for entry level computer||Coolangatta|
|Finding: client have had malware on her iMac and its already fixed by remote help desk of Apple. Just needing to install security on the system.
Malwarebytes installed and activated for Mac
No suspicious item detected
Public IP of home network provided for client
Wireless password changed and devices reconnected ||Gumdale|
|1- Uninstall Norton 360
2- Install Microsoft Security Essentials||Riverwood|
|Removed 2 files that are EXE files
Checked system for hidden files & folders that could contain virus infection.
Performed general cleanup and optimization.
TrendMicro is installed & up to date
Payment will be made via BPAY
|Microsoft Office 365 installed and activated. Outlook account configured and tested. Norton security installed and activated. Microsoft account and Norton account configured.
|Installed latest version of Norton Security as the program it self is not up to date.
Enabled Windows Defender as it was totally disabled.
Disabled unneeded startup applications and services
After restart the system is starting up much more efficiently||Highvale|
|Minimum fee for labor.
- Examined machine, cleaned from adware, optimized startup applications and services
- Webroot Business Endpoint Security 12 month Subscription
- Office 365 12 month subscription.
|Changing all the password for internet, wifi and modem and computer and remote connection has been off and tuning the the system to protect from external users
|Some computers lost connectivity to a printing station - Toshiba.
Restarted router, computers and printer and all devices connected again. Removed eset firewall on one of the computers preventing the computer to connect to Console administration tool.
If issues come back again it's probably related to the windows update or the router losing connections.||Marsden|
|Issue: Can't login to Windows. PIN code not workinng. Password forgotten.
Disk loaded offline and another administrator created.
Password reset. PIN code reset. Alternate admin deleted. Disk loaded offline and system files fixed. Windows started successfully. Avast Free version removed. (Norton Internet security running)||Loganholme|
|Fixed can't browse internet (caused by avg)
installed kaspersky internet security 1yr||Preston|
|Check the utilization in Task Manager
Check and install new anti-virus and firewall
Check the windows update||Fannie Bay|
|reset internet - netsh winsock reset int ip
internet tested ok
Reconfigured Chrome for safe sites - Optus, Google,Google Account, Youtube
Reconfigured AVAST antivirus to not scan secure sites -secure sites were being blocked - tested ok||Essendon|
|Issue: Windows not secure. Needs a fresh start.
HP PC reset to factory settings.
Data retrieved and verified.
PC connected to WLAN and tested
Finding: NBN connection dropped for a few minutes and got back online by itself. If this keeps happening issue should be reported to ISP. (Active8me)
Malwarebytes trial version installed. Suspicious items removed form system.
|Examined, Optimized & Cleaned system
Installed Webroot Endpoint Security||Chidlow|
|Fix Internet security ||O'Connor|
|Helped fix a email issue on 1 X desktop & Iphone. Problem with some sort of block on Telstra side. Installed Kaspersky Total Security & activated 2 year subscription.
|Removed norton security premium as it was interfering with normal start up of windows. Was also slowing pc down considerably.
Downloaded and printed return forms for returning norton to symantec.
Spoke to harvey norman about returnson phone
Cleaned pc registry and junk and downloaded somw windows updates.||Palm Beach|
|Helped setup 1 x printer, removed Norton & installed Kaspersky Total Security and activated 2 year subscription.
|Cleaning and checking malicious and spam things and making the PC secure and safe to use
|Installation of antivirus and tuning the Windows and making sure everything is safe and secure ||Alberton|
|Installed new SSD
Existing HDD data disk F:
Created system image
Moved data from USB HDD to USB HDD
Reformatted USB HDD from FAT to NTFS to create system image
Install image failed
Installed Windows 10
Installed Windows updates
Installed Norton security premium
Installed Cannon pixma mx885 with updated drivers for Windows 10
Installed Lenovo software
|Finding: Two slow internet connection on PC.
McAfee system security removed and reinstalled.
Unnecessary applications removed.
System tested successfully after re installation.||Bellbowrie|
|Confirmed fault to be with Kaspersky Outlook Addons
Disabled these addons and outlook is working correctly
I have checked to see if there are any updates for the kaspersky product.
Installed webroot as added security.
Payment is going to be made through BPay.||Mandurah|
|installed canon printer and tested with a couple of documents
installed webroot security & removed threats that have been found||Noraville|
|Saw problem with firefox not working & also saw that Trend was alerting to a .LNK file trying to run.
Investigated & discovered that trend was blocking a Ransomware application from running but could not remove the threat.
Found the ransom note (it was dated 19/11/2016) and proceeded to clean the system using Webroot Endpoint protection
After threats were removed I uninstalled & reinstalled firefox & confirmed that the rest of the machine is running well ||Mittagong|
|HP All-in-One PC disk was crashed.
New Hard disk installed on PC.
Windows 7 Home premium installed and activated.
MS Office 2010 Home and student installed and activated.
MS Publisher installed and activated.
Norton Internet security installed and activated.
Windows important updates installed.
Windows backup configured.
Data restored from backup and verified.
Epson Printer/ Scanner installed and tested.
Webmail browser configured and tested.
|Fix MAC, exchange ,telstra , aip accounts. Security recomendations. ||New Farm|
|Diagonise the computer that was on the recovery mode
tried reverting the settings to previous(unsuccessful)
Restarted the PC was running slow
Refreshed the Computer after backing up data and updated it
installed basic software
requesting client to install Microsoft office and security programs
|Issue: Too slow browsers.
McAfee security removed.
Malwarebytes installed and full scan performed.
System tested successfully.
|Completed initial setup wizard on DVR
Positioned security cameras correctly
Tested - all ok||Redcliffe|
|the problem being experienced is caused by a ms update introduced are the 15th of June 2017 & seems to be primarily effecting ASUS computer system.
Installed Firefox & updated google chrome.
Ensured google chrome is default browser.
Removed Norton as it is not functioning
Installed & configured Webroot Monitored Security Service
|Update Internet security||Southern River|
|Compaq All-in-one Desktop Windows 7
Installed printer by USB
Setup Windows live mail
Panda security issue
Uninstalled AVG 2012
Uninstalled Panda security
Dnwloaded and resintalled antivirus
|Upgraded HP Desktop with:
- Intel Solid State Drive
- Corsair Power Supply
- New System Case Fan
Installed Windows 10
Installed Eset Internet Security
Installed Office 2010
Transferred Data from previous HDD||Bardwell Valley|
|Email Configuration on Computer and two tablets.
Trend Micro Internet Security
Clean Unwanted software||Hebersham|
|Uninstall expired antivirus programs, installed avast.
Setup new gmail account as forgotten password.
Reset security on Outlook account.
Cleaned up unneeded extensions ub chrome.
Updated chrome, windows mail app.
|Issue: Print preview page not loading fast enough in Adobe Acrobat reader.
Adobe acrobat reader reinstalled.
Printer network settings reset and reconfigured.
Printer /Scanner full package reinstalled.
Trend Micro Internet Security reinstalled.
Startup services fixed.
Print / Scan tested successfully.
|Onsite - connected pc and printer with Wifi to NBN. Test printed ok. Malware bytes - 13 items, Ccleaner 373 items and 7GB.
NBN speed 23Mbps.
AVG Free ok.
Removed uTorrent, AVG PC Tuneup, Security Toolbar.
MSconfig - disabled startup items. Restarted, 3-4 minutes restart, longer if updates running is normal. Plan restart weekly for convenient time.||Como|
|Install a driver.
Set up firewall to allow communication.||Darwin|
|Diagnosed the issue to determine the target machine where the encrypted file is located for data recovery
Co-ordinated with the data Recovery team to asses the situation
Clone the Server as well as the external hard-disk.
Couriered it for recovery.
|Computer has 2 antivirus packages installed, very slow.
Removed Mcafee and left Norton Security. Updated Norton Security.
Downloaded and installed printer driver, tested functionality.
System is infected, customer doesn't want to clean up system at this point. Will contact us if she wants to remove infections.||Inala|
|Task: Install AV onto Trevor desktop.
Logged onto his computer and removed unwanted applications, Downloaded and installed Kaspersky Internet Security, Super AntiSpyWare, Ran full scan onto computer to remove Trojans, cookies from the computer, Helped him to change his Hotmail and computer password, Setup Canon printer, Print and Scan test page (Success), Tested and verified computer operational with him, Working fine.||Thornlie|
|The computer is running very slow at times
The embroidery program could only be uninstalled in safe mode & by using revouninstaller.
Also removed other programs that are not needed any more.
Was able to reinstall the embroidery program after restarting the computer.
Installed Webroot Security and removed found threats.||Lavington|
Run a number of virus scans using various tools and removed any infections found (5000+ , Malware, Spyware, browser infections, Pubs, ...). Some registry entries needed to be removed manually.
Uninstalled various programs including toolbars, Norton 360 (removal tool - expired and corrupted).
Run check disk and system file checker to repair any file and HDD errors.
General registry and file cleanup.
Installed Kaspersky Internet Security trial and run a full scan.
|Did a malware check and removal. Removed Mcafee and installed Kaspersky Total Security (2 year subscription). Removed network card & wireless. Re-installed both cards. All connecting and working||Tewantin|
|Install new ssd hard drive
install kaspersky internet security
insrall windows 7 and drivers
install basic software
install office 2010 and emails
transferred data to new drive||Noosa Heads|
|making computer secure and tuning windows ||Hindmarsh|
|helped client with security and gave system a cleanup||Carrara|
|Attempted removal of old kaspersky however failed.
Kaspersky uninstaller not working and used Kasperky Removal tool however failed as well.
Purchased newest Kaspersky 2017 Total Security. However installer was failing due to old version still on the computer||Rowville|
|Found that the user profile has a problem with the permissions and even after resetting all security settings and permissions for that user the problem still exists
I created a new user and this new user is working correctly.
Things that need to be transferred to new profile:
- All data
- Outlook Data files if needed
- Other programs may need to be installed into this new user
- Authentication of a user for 3rd party application may also need to be performed.||Dural|
|removed teamviewer and have system a general cleanup
client did not give scammers access via team viewer so system was secure||Arundel|
|Run clean up
moved from c drive to drive
installed 360 total security
customized Invocing and Receipt ||Hemmant|
|External drive used for time-machine is reporting full & is NOT deleting the oldest copies to create room
Disk Utilities is reporting that the external drive has a error.
With Margaret's permission formatted external drive and reconfigured the fresh drive as a new time machine.
Enabled TSL security on the email address
- Tested that emails are sending and receiving correctly||Kallista|
|Reset Internet - wifi tested ok
Removed 2gb temporary files
Uninstalled avast Internet security conflict with McAfee AV
Removed 1249 redundant registry items
Removed 2331 malware items
Performed system file check - no integrity problems
Deleted Ask, avg, avast, slim ware and Comodo folders
Installed Glary utilities free version
Installed CCleaner free edition
Installed Malwarebytes free edition
Performed check disk at startup ||Laverton|
Removed intel security password||Runcorn|
|Windows 10 Home Desktop PC
Installed TP-LINK AC600 Wireless Dual Band USB Adapter & connected to wireless network.
Checked PC operation, hadn't been updated for a while but generally very good.
Norton Internet Security subscription had expired. Removed and installed TrendMicro AntiVirus 2017 with 12 month subscription.
AdwCleaner found 43 threats, removed.||Woodcroft|
|Reinstated Google 2 step Authentication.
Turned on insecure app connection in Google Settings.
Generated App specific password - for outlook & performed send & receive test with no problems
Removed Avast Antivirus
Installed Webroot trial - computer now starts up a lot quicker.
Installed Office 365 in trial mode - Brad needs to purchase Office 365 to get use after trial time.
Payment is to be made through BPay||Coombabah|
|Installed office 365
Installed Norton security
|Helped fix printing issue, removed mackeeper & installed Kaspersky Total Security + activated 2 year subscription. Removed 18 virus threats using quick scan. Started MAC OS update to latest version as still on old 10.7.5 version. Client to do update to latest version to enable scanning feature to work via Airprint.||Noosa Heads|