|Removed McAfee Secure access, removed 5 viruses, hard drive and stress test passed. Installed wireless adaptor. As in built wifi faulty, client now can connect to internet||Buderim|
|ran security scans on 2 system both came up 100% clean
basic system cleanup and setup ublock on google chrome||Upper Coomera|
|Held the power button for 10+ seconds. Cleaned up system, started defrag and disabled, installed avast for security.||Kippa-Ring|
|AVG Free removed.
Norton Internet Security (Not activated version) removed.
Driver update removed.
Malwarebytes full scan performed and 10 suspicious items removed.
Browser settings fixed.
Java fresh installed and verified.
System tested successfully.||Acacia Ridge|
|HP Compac 8000 PC windows 7 pro fresh installed.
Windows 7 pro activated.
Windows upgraded to 10 and latest updates installed.
Data verified on second HDD.
Adobe reader installed .
Google chrome installed and configured.
Libre Office installed.
Avast Internet Security installed and activated.||Upper Mount Gravatt|
|Found that the ASUS security program is causing the problem with MS Office not being able to save.
Removed this program by using Revouninstaller.
Set default location for Document, Music, Download, Videos to be on the "d"drive as c drive is getting close to full
after a restart the Office Docs are saving correctly
Also removed software for the canon device no longer used / available for use.||Gundaroo|
|Reinstalled Windows 10 Home and reinstalled these programs.
Canon MG 6765 Printer+Scanner Drivers
AVG Internet Security
AVG Tune Up
In addition to the tasks above
Copied Pictures and Documents
Wasn't able to copy emails from Windows Live mail to Windows 10 Mail but copied the Live mail folders on the desktop.||Ngunnawal|
|Repaired user profile, system restore.
Run check disk to repair any file errors. Some corrections were made but no lost clusters.
Removed old and corrupted security software, not working anymore - possible cause of issue.
|Found that the emails that are missing have been flagged as SPAM in both google & in Windows live Mail
Manually marked the domain as safe & the sender as safe in Windows Live Mail & Gmail.
Installed EMClient email program & configured for the email address that received the security code to view the complete c/card details
The emails are now comming through correctly in Windows Live Mail as well as EMClient||Mildura|
Removed zone alarm
Reset the firewall
Restart the machine ||Maylands|
|Headset seems to be faulty. Speakers and mic are working individually, updated all drivers.
Other computer infected, needs cleanup. Got iTunes and Spotify back up, removed multiple security packages, AVAST.||Rochedale South|
|Work around because adobe reader plugin not secure in safari any morr||Amiens|
|Outlook New Profile created and configured.
Send and receive tested successfully.
AVG Free removed.
Trend Micro Maximum security installed and activated.
installed mcafee internet securty and configured
installed myob account right 2018||Karana Downs|
Setup Account and admin
Setup another user
Setup PDF Adobe
Setup New Microsoft Office 360
Setup Gmail into Outlook
Nitro PDF Pro 11 trial
Setup Antivirus AVG Internet Security
|Reconnect printer to Wi-Fi.
Windows firewall was blocking printing, disabled firewall tested printing scaning.||Frankston|
|Ran adware/malware scan, removed all detected items.
Removed avg free anti virus.
Removed unwanted programs.
stopped un wanted items from starting at startup.
Install Microsoft Security essentials as anti virus software.
Fix Microsoft updates.
Installed Microsoft updates.
Re installed iTunes, it now starts with no errors.
|Freshstart, installed office 2013, Google Chrome, 360 total security, got bookmarks on Google Chrome.||Redcliffe|
|fresh start after HDD failure after cryptolocker infection
SSD died mid way thru encryption process no data recoverable||Burleigh Heads|
|fresh start after cryptolocker virus
move important data to external and remove file rename so pos system can attempt to access files f they arnt encrypted||Burleigh Heads|
|Fix the browser issues
and installed other browsers
removed unnecessary security softwares||Flinders View|
|Malwarebytes full scan performed and 242 suspicious items removed.
Trend Micro Internet Security installed and activated.
HP Printer new cartridges installed and tested.
Startup services checked.
|Performed system clean up & optimization
Examined Windows Error Logs - nothing important like hardware faults have been reported.
Ran CHKDSK on HDD & passed sucesfuly
Removed Avast & Installed Webroot Security
- Ensured Webroot is scanning & reportingh back to central console
|Removed unwanted program
Reset browser and cookies
Reset the allow less secure app settings
Tested the emails ||Balcatta|
|Set up and verify port forward
Check security camera connection from phone
|put new thermal on the cpu
cpu was protecting itself||Edens Landing|
|Desktop was in tablet mode, changed back to Desktop mode.
Check antivirus and malware protection - OK.
Check printer function - OK. ||Upper Coomera|
|Suspecting HDD is faulty as previous attempts and my attempts had failed
Replaced HDD with another (used) HDD, no problem installing Windows 10 Pro in UEFI/Secure Boot
Discussed with client and decided to use a new SSD rather than the used HDD
|Fresh start of a new pc
connected to two screens
installed basic software
installed and configured outlook and printer
set up back and security program||Duncraig|
|System runs Windows XP. Run Checkdisk to repair error, system now boots up.
Computer security for internet is obsolete.
Customer happy to have it working for now until decision on new one is made||Tweed Heads South|
|Customer was visited, device inspected: device recognizing hardware changes but unable to connect through any localized network. Drivers were sourced, configured and updated accordingly, and the security of the network was also reconfigured in order to restore functionality to both LAN and WLAN components.||Oonoonba|
|Cleaned up pc serviced and scanned
Uninstalled chrome as it was not working reinstalled chrome
Checked stabilty - fine
Security - fine
All good amd working just need to clean up desktop shortcuts||Ashmore|
|Old HDD repaired.
Data transferred and verified.
MS Office 2016 installed and activated.
Two POP3 accounts configured on Outlook and tested successfully.
Trend Macro Maximum security installed and activated.
|Cleaning up internet connection, everything was disconnected due to water coming into the premises.
Computer, firewall, modem, switch were all disconnected and needed to be sorted out.
Unable to restore phone though.||Woodridge|
|Checked the wired connection,
NIC is unable to ping / resolve the host but able to ping the router and dns
Client had a wireless adapter, enabled and checked the network connectivity
Removed Avast software and enabled Microsoft Security essentials software, updated and performed a quick scan
Reset network settings and restarted the PC to ensure that the internet works fine.
Tested the internet and youtube connectivity.||Windsor|
- Clean installed windows 10
- Upgraded memory to 12 gb
added 8 gb ram
- Put in Kaspersky Internet Security (3PC 2YR)
|Upgraded to SSD
Install windows 7 configured printer and basic software
Installed trend micro security program||Melville|
|System restored back to 13th Feb 2018.
Service carried out onsite to repair system files and improve stability.
Hard drive checked no errors
Repaired Norton Security.||Pottsville|
|Did a restore to an early point, turned off automatic updates and transferring aan important folder to an external hard drive. Suggested getting an icloud storage (OneDrive or Dropbox) to secure files even more.||Bellmere|
|Client outlook was not activated
Spoke to Microsoft and found the Outlook ID used to install Microsoft office actually belonged to previous technician for which client dont hold any information
Purchased and activated new MS office
Checked clients phone settings
Installed security program and performed scan
Installed WD/Harddisk unit
Checked the tablet Pc for errors
|Windows was reloaded back onto machine along with customers photos and security updates.
Machine now functions as new.||Kingscliff|
|Setup HP slim desktop
Connected to Internet
Installed shadow protect
Customer to copy files over later ||Joondalup|
|- downloaded and installed windows updates
- full system scan
- checked disk for anomalies and errors/bad sectors
- deleted unused registry
Ran disk optimisation to remove any unwanted files to free up space
- removed potential malware called "malware live protection" - reason: unknown publisher, running in the background unwarranted. ||Glebe|
|Configuration of email and test that emails are working correctly
Installation of Webroot Security||Cooloola Cove|
|Virus/Malware removal causing issues with slow operation of computer.
Multiple items taking advantage of Norton Security so removal of Norton was required. Machine much more responsive.
Office repair was performed and Outlook now sends and receives without issues.||Tweed Heads|
|Firewall was blocking traffic. Reset to factory and tested opening links with customer . Restarted machine and works correctly. ||Murarrie|
|Windows OS was corrupted
Recovered os and uninstalled unnecessary security software.
Installed and patch internet security
Checked wifi printer
|Reinstall sound driver
Installed I tunes||Innaloo|
|Enabled less secure apps access to gmail account
Ensures that computer, iPad & phone are accessing gmail correctly
Setup new backup schedule on to external hard disk||Mount Martha|
|Checked the PC and changed passwords, deleted local user account that was created unexpectingly. Scanned pc for any malware using both malwarebytes and ESET security program.||Bray Park|
|Diagonised the Pc that has no operating system installed
Installed a fresh copy of windows 10
Updated the system
Set up back up ||Ocean Reef|
|1) Google (gmail) had changed their "use less secure apps" facility for no reason other than they can to NOT use "less secure apps". Turned it back as as it was since June 2017 and Outlook 2003 is now working again.
2) Setup email on new computer with Outlook 2010 to [email protected] and that now works.
3) Installed/downloaded Epson XP-420 to print from new computer||Yeerongpilly|
|Checked pc, applications, emails and MYOB, changed MYOB by adding a password for more security. Updating of passwords fixes most email hacking problems||Caboolture|
|Removed several adware/spyware items with removal tools.
Updated Windows as it was not running latest security patches.
Machine is now infection free and browsers now function correctlly with no pop-ups or browser hijackers.
||Tweed Heads South|
|Customer visited, device inspected. Cables secure, through further inspection it became apparent that the issue was being derived from the Graphics card. Most recent drivers were sourced, downloaded, and successfully installed.||Annandale|
|for 2 gmail accounts i enabled the allow insecure applications setting in gmail to be turned on
after enabeling this
the gmail accounts were recreated in outlook & this time the username and password have been accepted and the emails are now working||Darling Downs|
|Set up gmail in outlook and turned on less secure apps, tested send and receuve - all ok
Virus scan removed 65 items and 5 fake free driver scan programs
Installed windows update 1709
Cleaned up start up items||Peregian Springs|
|Set defaults fr pdf files to be open by acrobat reader
- opened several PDF files from different locations in the system and ll opened correctly
Reconfigured the HP printer so it was plugged into the Telstra router instead of directly to the computers ethernet port
Downloaded & installed the HP printer software & configured the printer to work on both the computers.
Endured Security is running the latest edition||Highton|
|Gmail account has started blocking insecure applications for no reason.
Enabled insecure apps to connect as per Googles requirements to make outlook connect.
It took a few times of choosing "allow insecure apps" before the setting change stayed selected.
Garry sent a couple of emails from his computer to another address and they came through on a different device & new emails have come into outlook on his device
|Replaced the hard drive that was provided by client
Installed os from apple care protection plan
Looked at a macbook air did a dianostics and there is no issues with hardware it is to do with the operating system client is going tp see the geniuse bar ||Wavell Heights|
|Old HDD connected externally and data transferred.
MS Office 365 activated.
Trend Micro Maximum Security installed and activated.
|Configured Google security setting and email account on multiple devices ||Hornsby Heights|
|less secure apps turned off enable less secure apps and emails function normally
configure network share so client can send invoices from both computers||Mermaid Waters|
|clean up all software and check firewall is on. setup password on router, chkdsk run and clear space for performance ||Thomastown|
|security update that effects outlook 2010 on windows xp was the issue
uninstall update disable future updates and outlook works as normal||Nerang|
|Cpu running 100%
IT found 2 Antivirus install
Uninstall both and reinstall Trent Micro Internet Security only
HDD running 100 %
Disable windows settings
Tweak Ethernet port for internet speed
Get customers to check. Customers is happy with the speed
|Outlook not connecting with gmail after change of Gmail password.
New password has been entered into the Outlook account setting.
1 - Confirmed that new password is working in Gmail website.
2 - Gmail: Found that insecure app connection is turned off - enable this.
3 - Tested Outlook and now emails are coming in. Closed Outlook & reopened - reconfirmed that emails are working still.
4 - Confirmed that Office 365 is up to date.||Highvale|
|New PC installed and configured.
Data transferred from backup and verified.
Old PC HDD partition is crashed. Data recovery service is required.
MS Office 365 installed and activated.
MS Outlook configured and tested.
McAfee removed. Trend Micro Maximum security installed. ||Victoria Point|
Run virus checks and removed any infections found.
Run check disk and system file checker to repair any file and HDD errors.
Uninstalled Norton and run Norton removal tool to remove any remnants left.
Installed Kaspersky Internet Security trial, updated it and run initial scan.||Springwood|
|Windows 7 fresh installed and activated
Data retrieved and verified
Eason printer/scanner installed and tested.
Incredimail installed and configured
AVG security installed and activated
Windows 7 backup configured ||Stafford Heights|
|System needed to have drivers updated
- Changed screen resolution to be
Norton is installed
- Ensured that the program is the latest version
- Ensured that the definition updates are current
Also installed Webroot Security
- Installed Webroot for Chrome also
- Ensured system is reporting back to central console
System is running well after drivers were updated||Bairnsdale|
|Fake security warning removed.
Browser settings fixed.
System startup checked.
Malwarebytes full scan performed and one suspicious item removed.
System tested successfully.||Bellbowrie|
|HDD had come loose secure HDD in place and system booted normally||Varsity Lakes|
|Microsoft account reset
Microsoft office home and student activated and tested
McAfee security removed
Windows PIN number configured ||Victoria Point|
|Gmail account recovered.
Gmail app for desktop installed and configured.
Google Chrome configured.
McAfee account password reset.
McAfee Internet security installed and activated.
HP printer/Scanner tested successfully.||Kenmore Hills|
|Found there are 2 files on the system that are causing the system to run badly.
Confirmed that files are virus's
Disabled the virus & removed the services and files.
Offered to provide monitored virus protection that protects against this type infection as well as others but was declined by client.||Mundingburra|
|Check passwords. Update security info.||Mandurah|
|Tried to fix Windows Boot up issue in safe mode, but it was not successful.
Finally restored system fromShadowProtect backup files.||West Pennant Hills|
|Setting up email on Samsung tablet and attaching the keyboard.
Uninstalling left overs of AVG and uninstalling Trend Micro.
Installing Kaspersky Internet Security trial.||Rochedale South|
|Task: Setup security camera.
Helped Doron to setup security camera with new Netgear AC1900 router, Tested and verified security camera operational with him on his phone, working fine.||Jandakot|
|Windows upgraded to 10 and configured.
All Norton applications removed
Trend micro maximum security installed. Software should be activated by vendor ||Victoria Point|
|Data transferred from old PC and verified.
Windows 10 configured on new PC.
MS Office 2016 Home and Business service installed and activated.
Email accounts configured on Outlook and tested.
Email archive and contacts imported.
Fujix Xerox printer/scanner connected to WLAN and installed on PC.
SMB protocol configured and scanner tested.
Google Chrome installed.
Adobe Acrobat Reader installed.
Trend Micro Maximum Security installed and activated.
|Performed a fresh start, re-install
Windows 10 after formatting hard drive.
Machine cleanly installed with no viruses.
Updated windows security and installed Malwarebytes and Super Anti Spyware.
|ONSITE - attempt repair windows 7, malware found and serviced but still faulting. Installed Windows 10 and downloaded Office ok, installed Chrome, tested downloads ok. No data backup was required.
Installed Kaspersky Internet Security and activate.||Martin|
|Helped with email password issue. Did a malware check and removal process - removed malware & Mac Keeper. Loaded Kaspersky Total Security & activated 2 year subscription. Printer not working great - suggested replacing. ||Maroochy River|
|Error: Itunes update error.
Logged onto the computer, downloaded and tried to install latest version of ITunes (failed), First installed windows 8.1 security updates, removed old version of ITunes, downloaded and installed latest version of itunes through apple software updates, Setup to sync her music from the computer to her Iphone, Tested and verified computer and itunes operational with her, Working fine.||Clarkson|
|unit not powering on after windows update
uefi secure boot issue.
addressed uefi secure boot.
rebuilt boot partition
fresh start computer.||Surrey Hills|
*Windows got no boot able device
-Repair from WinRE = no go
-System restore point 06/12/2017 = No go
-change the BIOS settings
HDD 1st boot drive
Secure Boot disable
*able to see Windows running
*change couple settings for Performance
|No need for data transfer.
Cleaned up folders.
Primary mail client is Thunderbird.
Setup backup program, process.
Installed adobe reader.
Removed McAfee, discussed antivirus program to replace it with. Trend maximum security||Mount Eliza|
|Reverted system to a restore point of about 10 days ago, took a considerable time to restore but now OK
Used removal tools to remove AVG & Malwarebytes
Install TrendMicro Internet Security||Happy Valley|
|Run virus scans using various tools and removed any infections found (300+, pups, browser infections and malware).
Uninstalled all avg products and run removal tool.
Installed Kaspersky Internet Security trial, updated it and started initial scan.||Macgregor|
|System was running a very old version of IOS
Upgrades system as follows:
- OSX Sierra
- OSX High Sierra
After installing High Sierra the system started working correctly and the problems that were original occurring
Installed Webroot Security and ensured it is working. ||Albury|
|Installed printer and scanner on 2 computer - Test ok.
Removed old printers.
Installed internet security on Mac. ||Lansvale|
|Run various virus scans using different tools and removed any infections found (400, malware, pups and browser infections).
Removed corrupted webroot Security.
Started windows 10 update 1709. Customer will continue on it.
Installed Kaspersky Internet Security trial, updated it and started initial scan.
General file and registry clean.||Greenbank|
|Windows 10 Fall Creators update installed and activated.
Kaspersky Internet Security removed.
Google Chrome installed and configured.
Adobe reader installed and configured.
Data retrieved from USB flash memory and verified.
Browser tested on alternate networks successfully, Telstra Home connection is not fast enough. Download speed around 4Mbps. ||Raceview|
reset credential data
install new protection||Blackburn South|
|Rollback graphics. Fix display brightness. Clean up and check firewall settings. Check backups.||Greenfields|
|Norton 360 backup had used all the space on C: Drive which had left no space to work with.
Had to uninstall Norton 360 suite and work with Windows Defender Security.
File shredder required to delete backup files Norton had created and will take quite an amount of time.
Left machine deleting files and should see quite a substantial change and get back approx 300 GB of space.||Tweed Heads|
|Troubleshooting issues with desktop computer.
System infected with malware.
Run various virus scans using different tools and removed any infections found (200+, malware, pups, browser infections).
General file and registry clean.
Run system file checker and check disk to repair any file and HDD errors.
Installed Kaspersky Internet Security trial, updated it and run initial scan.
Updated Windows 10 to the latest service pack and updates.||Salisbury|
|Set default OS to Windows 10
Deleted extra Windows 10 boot entries via MSConfig
Uninstalled Reimage Protector, Reimage Repair, Driver Update, Slimware Utilities, Slimcleaner Plus, IMVU Avatar Chat Client
Installed CCleaner free edition
Removed 4GB temporary files
Removed redundant registry entries
Created system restore point||Altona|