|Gmail emails on out not working due to less secure app. Turned on the app and started to work .||Yokine|
|Setup PC emails
All tested working||Guildford West|
|General system optimization
Cleaned system of 239 threats that have been missed by AVG
Installed Webroot Security
Removed AVG||The Gardens|
|New profile created and configured
Old profile deleted. (Client should wait until it¿¿¿s finished)
MS Office 365 activated.
Trend micro security updated.
Windows 7 updates started to install ||Belivah|
|Issue: secured websites not working on Win XP PC.
Time and date fixed on pc. Browser tested successfully ||Sinnamon Park|
|gmail not working through outlook
suspect outlook malfunctioning as soon as outlook connects to gmail imap server gmail is turning less secure apps off
Thunderbird works first try
configure outlook via pop to get emails working again||Pimpama|
No applications or services are installed or running that are dangerous.
Checked that the installed security package is upto date & functioning.
Examined startup items & services all clear of threats
Malwarebytes is installed but needs to be updated.
This machine is running 2008 server & should not be being used as a regular desktop machine.
|Issue: Remote application has long delay to load.
Network troubleshooting: Avast Internet security removed from two systems. Remote application tested successfully. Malwarebytes installed on two systems.||Mansfield|
|installed Office on 2 computers. Setup virus protection. and tested Printer which is not Windows 10 compatible.||West Pymble|
|General assistance with crypto currency information and processes
General clean up computer system removing several programs known to be adware
Installed & configured Webroot Security||Port Macquarie|
|Installed hard disk.
Configured hard disk in security camera system.
Checked it is recording OK by replaying recorded camera.||Mount Clear|
|Di-agonised the Computer
Installed Malware bytes as well as Kaspersky Total Security and scanned the Computer.
Removed the Games
Reset Google Chrome web-browser
|- yahoo security sorted
- added yahoo & gmail accounts to the ipad & iPhone
- added both accounts to Windows Mail and tested ok
|1) Stopped Windows Firewall
2) Downloaded and installed Chrome and Firefox. Both worked and installed fine after firewall stopped.
3) Rebooted ok and tested browsers again.
4) Restarted Windows Firewall and browsers ok.
5) I believe Windows 10 update probably caused this issue.
6) Changed wi-fi from Public to Private||Highgate Hill|
|Error: Possible trojans onto the computer.
Logged onto the computer, Discussed possible issue with Britt, Removed unwanted applications (Confirmed and verified with her before deleting), Setup her basic user profile, Downloaded and installed Super Anti-Spyware, Ran computer scan and removed more than 21 Threats, Downloaded and installed Microsoft Security Essentials, Rebooted the computer more than 3 times, tested and verified computer and internet operational with her, Working fine.||Morley|
|Intego installation was corrupt and blocked internet communication.
Reinstalled security software||Homebush Bay|
|cryptolocker encrypted and renamed all data on system except pictures
fresh start and renamed files so client can sort through ||Gaven|
|Factory reset pc as had been hacked and pw protected. Left reset running as was taking along time as per customer request. May need to back for 2nd booking ince it tesstarts.||Burleigh Waters|
- Found correct password & entered it into outlook & ensured that the send / receive works correctly
- General cleanup
- installed emClient to be able to get email into the system
Installed Webroot Security on both machines||Perth|
|Setup of a new computer
Installation of MS Office and Internet Protection software||Merrylands West|
|Memory checked successfully.
Rootkkit detected on Windows and removed.
AVG Internet security package uninstalled. Malwarebytes anti malware installed.
System tested for 24 hours without crashing.||The Gap|
|Windows corruption hard drive tested fine, file integrity no issues with indexes or SIDs, windows services would crash and not take USB devices to run any tools from toolkit.
Factory restoration was performed along with security updates from Microsoft.||Tweed Heads West|
|Freshstart- windows 10 and security updates performed||Banora Point|
|Installed anti virus and malware protection source detected via website infiltrated online, details given to source but has since blocked all credit cards.
Found no penetrations on pc. ||Brunswick|
|System clean up and optimisation
Found & removed just over 20 different files that have been flagged as dangerous.
These files have been quarantined, and subsequently deleted by Webroot that was supplied.
Some of these files flagged as dangerous have been on the machine for over 3 months, although they do not appear to have been causing any damage these files should have been detected by the Security that was installed & it should have removed them also.||Modbury Heights|
|- Screen not working cables or secure on inside of all in one
- Transferred files from old hard drive new computer
- Fixed activation of office 2016
- Setup skype||Croydon|
|Onsite- MS mouse receiver at back of pc with many security camera cables.
Moved to front of pc and tested ok.
Moved Security monitor along desk.
Tested Movie maker music ok.||Salter Point|
|Removed AVG products as 1 was out of subscription & the other (Internet security) was not installed correctly
Setup Windows Defender
- Updated & scanned system with no threats found.
- Performed general system clean up also||Tin Can Bay|
|1) Fixed screen issue as it was off to one side.
2) Reset Internet Explorer, now working ok.
3) Installed Google Chrome ok
4) Old PC running Vista
5) Installed Norton Security Premium as requested
6) Ran a Norton scan||Carina Heights|
|Expired version of Trend security removed.
Malwarebytes installed and 2 yrs license activated.
Full scan performed and malware removed.
Google chrome reconfigured.
IE 11 configured for Citrix connection and login page tested. (Client needs to confirm her password with bank to use it)
Secondary monitor installed and configured.||Wellington Point|
|Performed standard virus removal using regular procedures.
cleaned temp files and internet cache.
Tested with full connectivity. No issues.
Customer has Trend Internet Security that require licence input to return to full functionality.||Banora Point|
|- Configured TP-Link ADSL2+ modem
- Configured secure WiFi
- Secured Modem and Network
- General consulting||West Ryde|
|Uninstall reimagine program
Cleared all extension in browser
Installed malware bytes scanned for malware and quarantined
Installed kaspersky total security and scanned for virus ||East Cannington|
|Set up wireless security system||Serpentine|
|McAfee trial version removed from PC.
MS Office 365 removed.
Norton Internet security installed.
MS Office Home and Student configured on Micosoft account and started to download.
Google chrome installed and configured.
Google drive installed.
Windows Mail configured and tested.||Everton Park|
|Setup new system, Google drive, Printer and Scanner, copied data from old system to new, setup security camera, email signatures and email drafts. ||Kellyville|
|Remove password protection and re-install windows. Scan pc for Viruses. Run scan system files.||East Ballina|
|-check the configuration of client's iMac10,1, OSX 10.6.8. try update google chrome and install antivirus software, but they don't support OSX10.6.8 any more;
-turn on the firewall as an alternative security solution and give suggestions for secure access internet banking.
-client's iMac 10,1 with OSX 10.6.8 satisfied OSX 10.8 system requirement, this upgrade would be free via Mac App Store.||Eastwood|
|Two users created on Windows 10
Microsoft Office Home and student installed and activated.
Norton Security installed and activated.
HP Printer/Scanner Officejet Pro 6830 installed and tested.
Data transferred and verified.
|Installed Trend micro on multiple devices.
Removed existing security packages and cleaned up infections.||Algester|
|Macfee security firewall was blocking the internet
reset firewall to defaults and internet from IE and google chrome now working ok
printer tested ok
|Installed setup on PC. Connected to old PC and transferred email and documents files across and installed Office Suite and Norton Security.
Also uninstalled other Antivirus program initially installed.||Cremorne|
|Removed unwanted virus programs
Removed notron add on in outlook
Installed kaspersky total security
|[email protected] -> changed password
[email protected] -> not changing
[email protected] -> unable to change: MUST contact Sensis to have this changed
AVG is installed & I have turned on Windows Defender also to provide another layer of security for the system.
Installed Spamfighter free edition to assist with the Spam that is coming in
|HP Envy Beats SE AIO, freezing, stuck at logon screen, diagnosed as failing HDD taking offsite for hdd upgrade.
OFFSITE : Disassemble and prepare for data transfer. Installation of new SSD. Installation of Windows 10. Security and program updates. Installation of Office 2013. Restoration of email accounts. Transfer of data. Test all operation. PASS. Prepare for return to customer.
ONSITE : Setup and test all operation. PASS||Templestowe|
|Helped fix email issue - email compromised. Spoke to Telstra - reset password - updated in email and on modem. Loaded Kaspersky Total Security & activated 2 year subscription.||Flaxton|
|Removed the avg as well as avast internet security programs
Reset google chrome browser
Removed unwanted extension
Refreshed the network adapter settings
If problem persist recomending fresh start ||Yangebup|
|Fix imap on mobiles. Fix outlook security zones. Fix file sharing.||Secret Harbour|
|one of the email accounts has been locked by microsoft & microsft are not even sending security code to phone for this account due to the severity of the spam being sent out
changed passwords on the other 2 email addresses
created new profile for outlook and configured outlook with the 2 working email addresses||Clontarf|
|reset firewall and manually assigned IP address and DNS
computer connected to internet as normal
basic system cleanup||Guanaba|
remove antivirus and windows functions normally
install Microsoft security essentials||Labrador|
|Fixed firewall and network settings, setup USB Ethernet Adapter, setup printer ||Balnarring|
|- Cleaned up start up app and services
- cleaned up temporary files
- Removed aware apps universals driver and pccare
- Ran security scan and cleaned up ad warehouse and pccare||Mitcham|
|System loaded in safe mode.
Unnecessary security application removed from system (Sophos Home and McAfee Security)
System restarted in normal mode and tested successfully.||Taringa|
|Refreshed the surface pro and installed requested programs and security softwares ||Atwell|
|Task: Setup Windows 10 computer.
Initiated and installed Windows 10 offsite, Setup Gavin's basic user profile, Downloaded and installed the following applications, Setup computer onsite, Print and scan Test page (Success), Sent and Received test email (Success), Tested and verified computer operational with Gavin, Working fine.
Application: JAVA, Acrobat Reader, 7ZIP, VLC Media Player, HP Photosmart Drivers, Trend Micro Security, Microsoft office 365 Home||South Perth|
|Cleaned computer. Removed McAfee. Enabled inbuilt AV and checked firewall.||Halls Head|
|New PC installed and connected to WLAN. MS account configured. MS Office 365 installed and activated. McAfee Trial version removed. Trend Micro Maximum security installed and activated. Trend Micro configured and activated on smart phone. Epson Printer / Scanner installed and tested. MS Outlook email account configured and tested.
||Upper Mount Gravatt|
|Setting up computer in new place and made sure it's starting up and connecting to the internet.
This is a Windows VISTA computer with limited security, customer is aware of this.||Marsden|
|HDD crash - replaced HDD & restored from Shadow Protect volume backup. All working||Maroochydore|
|windows was freshly install.
installed internet security 360
also added protection extention to browser.
email contact unable to recover due to pst files over written.||Burwood|
|Issue: too slow browser.
AVG free antivirus removed.
Malwarebytes trial removed.
Startup services fixed.
AVG internet security downloaded and installed.
AVG internet security activated.
Web browsers tested successfully.
|Wifi printer installed
Tried to fix security system but is missing a cable to connect to the mais router||Benowa|
|email service can not be addressed due to provider security issue.
perform systme fresh start for computer.||Ringwood|
|Updated security and fixed eway browser cache. Installed chrome. ||Crows Nest|
|Cleaned up virus and malware. Updated avg security. Cleaned up the pc for better performance. Installed security on user mobile phone.||Glebe|
|Installation of Antivirus, reconfiguring wifi router and making secure the network||Ferryden Park|
|reset router, renter router info login password, Remove firewall rule, setup lan dhcp , test with ping and tracert command to check the problem.||Coburg|
|Downloaded vlc and made it default for AVI files. Emails not working through work wifi, believe it is a firewall issue but have no access, backed up phone contacts to Gmail account to assure has a back up||North Fremantle|
|Change all passwords
Change BigPond, NetBank, Hotmail, GMail passwords
|- Transfered data from old Mac to new Mac
- Migrated iTunes library
- Installed Norton Security
- Installed printer||Kellyville|
|Onsite- restarted S7 Samsung, removed Power Security, tested ok.
Gen service- removed malware from PC.||Carlisle|
|Installed AVG internet security and CCleaner. Cleaned the machine. Found several malicious files on the machine. Customer lost contacts from outlook 365. Found contacts on the local machine. copied them across the outlook 365 and they seem to be synchronising at the time when I was finishing job. There are over 7000 items to synchronise therefore, had to let in sync as in may take hours to finish. But confirmed that slowly slowly contacts are appearing on ipad as it was syncing. ||Breakfast Point|
3 email accounts
-> unable to send email & crashs outlook
-> changed outgoing mail server to ssl security & now its is working correclty
Beck sent an email from each of the accounts to her personal account as a test and they were received correctly||Endeavour Hills|
|-Scan computer against hacking tools
-clean viruses and trojans
-enhanced system security and users profiles
Configuring internet security
sort out scanning issues
refreshing temp||Wagga Wagga|
|Removed Trend Micro, expired.
Run various virus scans using different tools and removed any infections found (20+ - buns and browser infections).
General file and registry clean.
Installed Kaspersky Internet Security, updated it and run initial scan, still running at the time I left.||Regents Park|
Re install Trend security
Fix minor stability faults and software causing machine to hang and slow response
Machine reasonably well for entry level computer||Coolangatta|
|Finding: client have had malware on her iMac and its already fixed by remote help desk of Apple. Just needing to install security on the system.
Malwarebytes installed and activated for Mac
No suspicious item detected
Public IP of home network provided for client
Wireless password changed and devices reconnected ||Gumdale|
|1- Uninstall Norton 360
2- Install Microsoft Security Essentials||Riverwood|
|Removed 2 files that are EXE files
Checked system for hidden files & folders that could contain virus infection.
Performed general cleanup and optimization.
TrendMicro is installed & up to date
Payment will be made via BPAY
|Microsoft Office 365 installed and activated. Outlook account configured and tested. Norton security installed and activated. Microsoft account and Norton account configured.
|Installed latest version of Norton Security as the program it self is not up to date.
Enabled Windows Defender as it was totally disabled.
Disabled unneeded startup applications and services
After restart the system is starting up much more efficiently||Highvale|
|Minimum fee for labor.
- Examined machine, cleaned from adware, optimized startup applications and services
- Webroot Business Endpoint Security 12 month Subscription
- Office 365 12 month subscription.
|Changing all the password for internet, wifi and modem and computer and remote connection has been off and tuning the the system to protect from external users
|Some computers lost connectivity to a printing station - Toshiba.
Restarted router, computers and printer and all devices connected again. Removed eset firewall on one of the computers preventing the computer to connect to Console administration tool.
If issues come back again it's probably related to the windows update or the router losing connections.||Marsden|
|Issue: Can't login to Windows. PIN code not workinng. Password forgotten.
Disk loaded offline and another administrator created.
Password reset. PIN code reset. Alternate admin deleted. Disk loaded offline and system files fixed. Windows started successfully. Avast Free version removed. (Norton Internet security running)||Loganholme|
|Fixed can't browse internet (caused by avg)
installed kaspersky internet security 1yr||Preston|
|Check the utilization in Task Manager
Check and install new anti-virus and firewall
Check the windows update||Fannie Bay|
|reset internet - netsh winsock reset int ip
internet tested ok
Reconfigured Chrome for safe sites - Optus, Google,Google Account, Youtube
Reconfigured AVAST antivirus to not scan secure sites -secure sites were being blocked - tested ok||Essendon|
|Issue: Windows not secure. Needs a fresh start.
HP PC reset to factory settings.
Data retrieved and verified.
PC connected to WLAN and tested
Finding: NBN connection dropped for a few minutes and got back online by itself. If this keeps happening issue should be reported to ISP. (Active8me)
Malwarebytes trial version installed. Suspicious items removed form system.
|Examined, Optimized & Cleaned system
Installed Webroot Endpoint Security||Chidlow|
|Fix Internet security ||O'Connor|
|Helped fix a email issue on 1 X desktop & Iphone. Problem with some sort of block on Telstra side. Installed Kaspersky Total Security & activated 2 year subscription.
|Removed norton security premium as it was interfering with normal start up of windows. Was also slowing pc down considerably.
Downloaded and printed return forms for returning norton to symantec.
Spoke to harvey norman about returnson phone
Cleaned pc registry and junk and downloaded somw windows updates.||Palm Beach|
|Helped setup 1 x printer, removed Norton & installed Kaspersky Total Security and activated 2 year subscription.
|Cleaning and checking malicious and spam things and making the PC secure and safe to use
|Installation of antivirus and tuning the Windows and making sure everything is safe and secure ||Alberton|
|Installed new SSD
Existing HDD data disk F:
Created system image
Moved data from USB HDD to USB HDD
Reformatted USB HDD from FAT to NTFS to create system image
Install image failed
Installed Windows 10
Installed Windows updates
Installed Norton security premium
Installed Cannon pixma mx885 with updated drivers for Windows 10
Installed Lenovo software
|Finding: Two slow internet connection on PC.
McAfee system security removed and reinstalled.
Unnecessary applications removed.
System tested successfully after re installation.||Bellbowrie|