|Open casing to check fan and cooling system in good condition.
Enable wifi adaptor and confirm correct operation.
General system check.||Kenmore|
Changed the Password
|1) PC booted fine and Internet working well.
2) Optus speed test cable broadband was 103.13Mbps down and 1.49Mbps up.
3) Turned on wi-fi as this was turned off.
4) Waited for Win 10 downloads/updates
5) I asked Stewart to shutdown and turn off then boot again x 2 and all worked fine.
6) Stewart seemed to be not following the correct procedure on shutting down which may have caused the "not booting" issue he had yesterday. Hard to tell as PC working fine and less than 1 year old.||Wishart|
|Reset bigpond email address password over the phone with Telstra.
Create shortcut on desktop to Gmail and BigPond.
Create file on Desktop to store passwords.
||Mount Warren Park|
|created client new Gmail account rather than using Optus as they are moving away form bigpond and losing that email same thing would happen if they used the Optus email
configured new account in outlook pon 2 profiles and imported photo's from clients Iphone||Parkwood|
|Help fixed wifi not connection issue||Ivanhoe|
|Troubleshoot issue, cannot login to modem, factory reset modem, setup and test internet connectivity, configure voip settings, test phone, ring internet provider, test phone call. Connect TV to wifi.||Oxenford|
|Test internet connectivity, install Chrome, browse to banking website, install Westpac app. Check TV for network connectivity, not a smart tv. Advise on Telstra TV.||Varsity Lakes|
|No WiFi Adaptor for 4G Modem
Installed WiFi Adaptor and connected to the Internet OK||Port Macquarie|
|Diagnosed pc, reinstalled internet driver, disabled startup programs and uninstalled unwanted programs. Checked Outlook, tested email to receive without error. Works.||Deception Bay|
|Ethernet failed installed wifi adapter and connected via wifi||Ashmore|
|Tested internet connection - appeared ok. Completed freshstart||Happy Valley|
|Update firmware on the router
Reconfigure internet connection
All tested working||Bligh Park|
|Installed new Access point.
Raised main router up higher for greater WiFi range.
Replaced a few cables.
Instructed client on various things and provided helpful information.||Ormond|
|Reconnect usb wifi adapter, test internet connectivity. Test speakers, left speaker is faulty. Replace with new speaker.||Ashmore|
|Configure router and confirm correct operation.
Disable wireless on modem to avoid conflict.||Yeronga|
|Adjusted netgear r7000, combined Wi-Fi to one name.
Set two static reservations on router for sonos and r7000.
Updated pled server on wd my cloud
Tested sonos and plex.
|Set up new computer. Set up email. Isolate network issue. ||Baldivis|
|TS3166 canon printer connected to pocket wifi and installed on MacBook
Printer tested successfully ||Victoria Point|
|1) Optus Broadband modem/router which needs to be sourced from Optus.
2) Speed test is excellent at 98.75Mbps down and 1.62Mbps up.
3) Contacted Optus and after quite a wait they have agreed to send a new Broadband modem/router to Stewart. New unit should be delivered to Stewart in 3-5 business days. Stewart should be able to install it as it will be all setup according to Optus||Wishart|
|No internet due to WiFi driver issue. Re installed the driver and connected to internet. tested and working fine.||Heathridge|
|Connect two printers to network.
Test print from iMac and two iPads.
Install printer drivers on iMac. ||Paradise Point|
|removed mcafee safe connect and the VPN related component in device manager and network connected as normal||Biggera Waters|
|Set up router. ||Secret Harbour|
|- Network Driver has been installed.
- Google Chrome has been installed.
- Useless Programs have been removed.||Windsor Gardens|
|-Reset PPPoE Password/Username with Telstra
-Reconnected to internet and E-mails||Surfers Paradise|
|Fixed POS not network connection issue||Brunswick West|
|Helped configure WIFI SSID and password as per guest book - all working||Sunrise Beach|
|WiFi configured and tested successfully
Printer/ scanner tested successfully ||Aspley|
|Fixed no internet issue on PC||Pascoe Vale|
|Restart 4G modem, test printing. cleanup emails, create new email profile, setup contacts, check Foxit reader, answer queries.||Runaway Bay|
|Investigated wifi, tested drivers, issue looks likely to be a dead wifi card, job complete. ||Kiama Downs|
|Updated router firmware
Reset router password ||Croydon|
|Email setup problems, changed from OST files - imap - to PST -pop - and it wiped the entire emails sitting on the Bigpond account. Setup emails through imap again but some emails are lost due to the change from imap to pop.||New Beith|
|Setup wireless printers on Mac and windows ||Craigieburn|
setup temporary gmail account so client can sent important email setup forward so client can recieve replys to said email and bigpond issue should be resolved in the next day or so||Coombabah|
|Install webcam and usb wifi adapter. Test video conference call with iphone tethered as internet connection, video call works, client can hear and see me. Move PC to living room and setup ready for call.||Mudgeeraba|
|Surface pro Docking station was not displaying the 3rd screen. Updated the drivers and 3rd screen was also disabled ( not broken) so activated it. Tested and working fine.
Install 7 times network printers on 3 devices. Tested and working fine.||Malaga|
|Did a fresh IP Flush on PC and router/modem seemed to of fixed it.||Taigum|
|Move Reckon file to other PC. Setup for multiuser access. Connect other PC's to company file on network. Install Reckon on other PC.||Nerang|
|Set up BigPond email address.
Install printer driver and setup software.
Install Remote Desktop software. ||Bannockburn|
|System test and diagnostics:
iMac connected to two different gateway with Wireless and Ethernet connection. Connections has different IP classes. I turned off the WiFi connection and tested the system on Ethernet port successfully.||Nundah|
|- Wifi was compromised
- Changed the wifi names and passwords
- setup devices and tested.
|ethernet port on computer dead
connect system via wifi but speed is very slow client is going to get an expension card to get ethernet working
helped get iphone photo's importing on another PC||Oxenford|
|Internet and email troubleshooting||Vermont|
|client had another company out to fix another issue on system and they changed her DNS on the computer
changed DNS to google and internet worked as normal
setup HDD test as last person said HDD was dying but i couldnt see any evidence of that so ran sea tools as i left to let client know if the HDD needs to be replaced||Oxenford|
|installed new higher power wifi adapter as current one was only between 2-3 bars
system was working when i was onsite only thing i could see was weak wifi so client decided to update adapter||Mermaid Waters|
|Changed to new modem
Configured new modem to pc and tv ||Pearsall|
|Create new windows account.
Set up thunderbird with email.
Reset BigPond password.
Move user folders into desktop.
Remove unwanted software.
Create shortcuts to websites. ||Ormeau|
|Removed packing tape and set up printer.
Connected printer to WiFi
Installed driver / software.
Set up scanning.
Tested. Working well.||Brighton|
|Setup new modem, test internet connectivity. Test email. Troubleshoot phone message bank, need to activate service with Telstra.||Carrara|
|Set up old computer with new details. Set up wireless and accessories. Customer need to buy new speaker.||Engadine|
|network drivers were corrupted, reinstalled and both wifi and LAN working fine.||Mansfield Park|
|- Diagnosed Smart TV's Network card as not functional
- Attempted a USB Firmware upgrade of the Smart TV
- Solution by using an Ethernet Powerline||Pacific Pines|
|Configure hosts file on each PC, test network connectivity between machines, troubleshoot network shares. Test sending jobs to share.||Molendinar|
|New PC installed
Office 365 activated.
Trend micro installed and activated
Epson printer installed on WLAN and tested.
|setup email bigpond||Hawthorn|
|Factory reset wifi extender, setup extender to connect to new wifi network. Connect PC to wifi extender and test internet connectivity. Update Norton.||Advancetown|
|Configured WiFi extender
Configured email accounts||East Killara|
|- Inspected two Wifi range extenders, one from TP Link and the other from Netgear.
- Setup TP Link extender via computer.
- Gave the same SSID as the original Telstra modem's Wifi.
- Tested the extender, which worked completely fine.
- Setup Netgear extender from google chrome.
- Gave a name TelstraE5A9F7_EXT.
- Password is same for all the three wifi connections.
|Wifi not compatible ||Point Cook|
|Power 4G modem off and on again. Test internet connectivity. Setup invoice template.||Southport|
|Setup the iphone and ipad with the correct passwords
Configured skype with new password
Setup gmail to receive bigpond account email addresses
Setup the gmail account on the iphone, ipad & in emclient email for the PC
Plugged the speakers into the correct location so speakers work for skype.
|Connected iPad & iPhone to WiFi on to the new WiFi router
Connected the Uniden cordless phone to the iPrimus router & confirmed the phone is working also.||Mount Martha|
|Checked the printer and ink status,
Printer ran out of Black ink so neither the Test Page or Alignment did not work.
So replaced the Black ink spare and completed the same.
Updated the pending software updates.
Supply and install Wireless Mouse||Albion|
|Client called to informed that telstra fixed the line
went to client premises and re-configured the modem after the line is fixed (re-connecting procedure Adsl)
checked the settings 'created a strong wifi password ||Malaga|
|Services were all disabled. Enable network services, connect to the internet and test connectivity. Run dism tool. Enable remaining services.||Southport Park|
|Replaced faulty power supply with new Thermal items 650w.
Purchased new USB wifi dongle. ||Springvale|
|Changed DNS settings from router to google DNS.
|configured new netgear modem.
made suggestions to customer.||Glenside|
|had telstra reset password and reactive account which takes 48 hours||Labrador|
|Setup printer and router. ||Halls Head|
|Configured nbn tested the phone and internet ||Roleystone|
|Fix internet issue and assist with outlook email to organises emails ||Airport West|
|Reinstalled Network adapter driver and started to work.||Ashby|
|setup the accounting package with the email settings for bigpond.
This setting will now connect directly with bigpond independent of what internet service the computer is connected to at the time
Test email from accounting package sent to Ashleys own email address & was received in outlook||Horsham|
|Discussed different options to access the internet||Northmead|
|Reset wifi||Dandenong North|
|connected printer to wifi and printer functioned normally||Runaway Bay|
|Installed Kogan wifi extender
Installed dlink smart plus
Advise client for smart wiring ||Mount Pleasant|
|Setup the printer & printed test page correctly.
Email password not being recognized.
- Spent long time waiting for bigpond support to
provide a temporary password & then was able to log
in to the bigpond account and change the password
to one that Wendy has requested.
- I wrote the password down for Wendy to keep.
- Tested the email and everything is working correctly.||Frankston|
|Setting up wireless broadband modem and pocket WiFi.
Activated sim by calling Vodaphone.||Waterford West|
|Setup wifi extender, test internet connectivity. Run speed test 10MB download. Run software update for Safari.||Reedy Creek|
|Ordered the screen for the client
Issue with the wifi USB
Solved issue with outlook ||Churchlands|
|Connect computers through the network. ||Cremorne|
|Connect printer to wifi network, configure reservation in router. Configure printer on PC, test printing/scanning. Setup printer to phones, test printing.||Maudsland|
|Setup wifi printer and system connect iphone to printer and ipad||The Entrance North|
|Upgraded to SSD
Fresh start of windows
Transferred possible files
Activate clients software using old keys
Installed basic software
Internet is not activate it works through sim ||Mindarie|
|NBN modem appears to be faulty. Logged fault with Telstra, engineer called out tomorrow.
Reconnected ethernet over powerline and reconnected all printers with computers.||Sandringham|
|Test internet connectivity, restart modem, connect to wifi and test internet connectivity. Remove printer and reinstall, test printing/scanning. Restart DECT phones, base station needs replacing.||Hollywell|
|Assist with network configuration inline with Telstra Operator ; Assist with Printer setup to connect with Wifi & iMac.
|Troubleshoot issue, power issue to PC. Check power source, power board button was off, turned on. Powered PC up, check internet connection. Remove gmail account, add correct gmail account.||Pimpama|
|Printer is offline due to change of IP address range. As the current pocket WiFi is a temporary connection until the main internet is transferred, I connected the Printer as USB. THis way when the main internet is active and if it its within the old IP range it should work. ||Nollamara|
|Check modem is plugged in correctly, attempt to activate cable modem via activation portal. Ring Telstra to activate, issue MAC address of new cable modem. Activations team cannot activate due to the service being transitioned to NBN, need to wait for order to complete in system.||Helensvale|
|Found the password from the device
Logged into Netgear and updated the firmware
Checked the PC settings and uninstalled the software that is not required
Setup Netgear Genie and Telstra Mobile App
Cleaned up SMS Messages||Clayfield|
|config wireless network
and supply network adaptor||Burwood|
|Reset network adapters, connnected to hot spot||Mooroolbark|
|Client received a new wireless modem from Telstra. Connect to wifi network and test internet connectivity.||Surfers Paradise|
|Set up fixed IP address 192.168.1.10 for printer as router does not support DHCP reservations. ||Falcon|
|Remove unneeded wifi extender.
Connect devices to new wifi network.
Upgrade iCloud storage.
Change Netflix account email. ||Southport|