|Troubleshoot issue, reset modem router, rang iinet and troubleshoot, replaced ADSL splitter, tested internet connectivity.||Ashmore|
|Reset the modem
Reset the ip configuration
Installed chrome ||High Wycombe|
|Found modem was configured for ADSL not NBN. Changed settings, internet testing well. Installed avg. ||Horsley|
|Set up printer and install wifi network. Networked folder between 2 pcs. One couldnt set folder as was in chinese ||Burleigh Bc|
|Set up printer - wireless troubleshooting.
Updated windows drivers.||Grays Point|
|Computer was having disk error
Refreshed the system
Tested the internet speed
Installed all basic software ||Coogee|
|Reset fax configuration, restarted and found that phone cabling issue. fax is fine but something wrong with telephone cable. need to organise Telstra consultant.||Minto|
|Printer wireless point not working
Supplied new printer cable
Installed and configure printer
Restart requred then windows update kicked on
Completed windows updates||West Hoxton|
|Swapped 2 computer positions as requested by Anthony. Setup network connectivity and installed printer software on both computers allowing both computers to print to 2 Printers. Anthony and Jane had other requests for work to be completed so arranged an additional time of 17:30 on Monday 20th November for the next visit to resolve issues.||Willoughby|
|Fixed browser couldn't surf internet. ||Watsonia|
|connected internet and fresh start new computer. install norton and installed new filter for telephone.||Glen Waverley|
|configure wireless printer.||Donvale|
|Made sure that the Optus modem had not been changed.
Made sure no ports had been open.
|Helped check scanning issue - could not resolve wireless scanning. Suggested getting a USB cable to rectify the issue. All working after that.||Noosaville|
|Lenovo Yoga 700
Unable to browse properly
TPG internet service issue
Getting a pretty slow internet service
||Clear Island Waters|
|Reset outlook and configure for BigPond and work emails all working successfully.
|Set 184.108.40.206 as dns in network adapter, flushed dns, ping 220.127.116.11, clear internet cache and browsing history, clear chrome net-internals dns cache. Tested opening google docs.||Molendinar|
|Help setup outdoor wifi extender ||Northcote|
|Reconfigured router, tested internet connectivity. Deleted cache and browsing history from Chrome, tested internet. Connected printer to wifi, tested printing.||Paradise Point|
Diagnosed intermitent lost packets and slow internet connection in areas about 20 meters from the wifi router
|Installed network printer on 4 computers. ||Melbourne|
|Installed two wireless receiver cards on work PC's.
Set up printer (wireless).||St Peters|
|setup mac to print wirelessly||Doncaster East|
|Attempted to reset network adapters, no change.
Reinstall telstra E8372 device installed ok but no modem detected.
Installed to another computer running windows 8.1 device worked no problems.
Established the connection issues are a result of windows 10 update.
Work around for customer was to use mobile phone tethering and replace mobile broadband device with a viable replacement or wait for patch/fix||Coolangatta|
|Cleaned pc junk files aregistry amd browsers.
Scanmed pc and foind zero
Checked internet running slow. Swapped over pocket wifi to test speed same issue slow. Contsct vodafone if persists.||Mudgeeraba|
|Computer lan cable was having issue
Installed a USB wifi device ||Henderson|
|Reset internet modem. Made small dofferencebut could connect. Internet very slow customer to contact telstra to check lines and speed. Cleaned pc
Checked wifi extender working||Mudgeeraba|
|connected DVR system to network||Oxenford|
|Setup NBN Telstra Modem to integrate with DLink DVA 2800.
Bridged DLink router to Telstra Modem and setup devices||Tweed Heads South|
|Set up new modem.||Karnup|
|Router setup and devices connected. ||Collingwood|
|modem dead replace modem reconfigure network and internet functions normally||Surfers Paradise|
|Installed printer as wifi. Disabled Kaspersky Outlook plugin possibly causing emails to go to spam unnecessarily. If problem persists issue will lie with email hosting provider.
Removed network switch causing complications on network and simplified configuration from NBN box to wifi router as only few devices required cabled connection.
Installed printer toner.
Tested OK.||South Yarra|
|Artifacting after wake from sleep, tried updating graphics drivers.
Suspected hardware fault with GPU, not repairable - turned off sleep mode as a solution.
Checked internet speed, normal for adsl connection. Should upgrade to NBN if possible. ||O'Reilly|
|Faulty USB port. Issue resolved by switching the netgear wifi adapter to another port. Tested ok. System boots fine now||Merrylands|
Connection problem, very slow connection
Contacted Telstra and organised technician to come out and check lines.
Connected printer to the wifi network.
iPad slow internet also caused by slow internet. ||Helensvale|
|Phone line down. Called telstra to organise technician. ||Chandler|
|Computer was connected to incorrect wireless device. After reconnecting to externder speeds increased.
Ran adwcleaner and confirmed PC resources were not being over utilised.||Ferntree Gully|
|system error not printing.
and installed new router||Glen Waverley|
|client using edge which was locking up
move client to chrome and connect printer to network so iPad could print||Hope Island|
|1) New Telstra Netgear CM cable modem (not NBN)
2) New Telstra Gateway router
3) Old Netgear cable modem/router died.
4) Rang Telstra as Internet not accessible and after a discussion with 2 technicians, Von then Salayia in cable dept. it was discovered that Telstra had not provisioned this Netgear CM unit and it would take up to 24 hours until the Internet worked.
5) needless to say Don and Wendy were not impressed with Telstra.||Seven Hills|
|New ADSL modem router installed and configured.
Macbook and Printer connected to WLAN.
Printer/ Scanner tested.
WAN / WLAN / LAN tested successfully.||Thornlands|
|Onsite - setup new Asus router, contact Optus to reset password, set wifi and router password all to be same as old wifi password. Tested ok with several devices||Nedlands|
|Wifi connection issue
Tplink Router conflicting
Disabled router and conection to restarted and restabilished connection on desktop, iPhone and TV
|1- fixed the wireless on the wireless ADSL router||Dulwich Hill|
|Printer is connected by WiFi.
- Accessible through Webbrowser
- Not printing though: Showing as offline.
Connected printer via LAN Cable.
- Accessible through web browser
- Printed test pages correctly
- Restarted computer & printed again correctly||Woree|
|Reconfigured network printer and server||Logan Village|
|Gave printer a static IP. Added network printer to windows XP computer and downloaded necessary drivers. ||Melbourne|
|Onsite- iPad has been factory reset, did initial setup. Created Apple ID and logged in. Attempted to download Word, needs IOS update first. Internet slow, update started. ||Riverton|
|Set IP reservation for PC in router. Mapped network drive on 2 PC's. Created shortcut to application on desktop. Changed PC account from Microsoft Account to local and removed password. Disabled hardware graphics acceleration in MS Office and turned of unnecessary animations in Ease of Access centre.||Burleigh Heads|
Cleared known networks
Entered existing network details||Croydon|
|Reset the cords at the back and connected
Power cycle the machine and drained static
Started the machine connect to internet and tested the printer ||Canning Vale|
|Set up wireless printer reservation. Clean up android tablet.||Calista|
|Had issues connecting to Modem. Reset and reconfigured for clients internet. Server and workstations working well with internet and clients Dental software. Job complete. ||Gerringong|
|Checked 1 X printer - black ink has run dry - needs replacing. Disabled sleep mode to avoid wireless network drop out.||Tewantin|
|Checked ADSL Modem and found that it was faulty and Telstra need to replace it.
Set application defaults for Office to run Office 2016 applications. Uninstalled Office 2003 Professional as it was clashing with the new version.||Port Macquarie|
|Troubleshooting on network and setup printers and wifi access points.||Sandhurst|
|Added network printer, static IP 192.168.1.73||Malvern East|
|Reset the DSL Modem. Changed the printer tray 1 to A3. Connected a TV to the Wifi.||Aranda|
|Reconnected to wifi no go
Disabled and renabled ip4, fixed
Removed Samsung brief on phone
|Fixed mail sending and syncing. Updated Trend. Updated HP drivers. Installed Acrobat reader and set print as image option. Set up router reservation for Epson printer and reinstalled printer driver. Fixed iphone mail sending and itunes sync.||Dudley Park|
|The new Modem client brought is a Router
Configured the old Modem||Maylands|
|Wifi chip failing
Confirmed Ethernet working
Offered usb Wifi or Ethernet cable
Confirmed usbwifi dongle
Ran general cleanup on computer||Monbulk|
|Set up new wifi network
Connect Apple TV
Connect two Smart TVs
Connect Google Home||Gaven|
|Reinstall Windows to factory default. Installed new printer. Tested printing and scanning. Configured wifi connection as a metered connection. ||Surfers Paradise|
|Reset Client wifi settings using cmd Prmt command
|reset wifi password to
and setup wireless printer on iphone and ipad.
|Test network and phone points||Gorokan|
|Adjust network settings on camera network||Umina Beach|
|Checking network, producers full speed and running well, problem is with PlayStations. Customer will replace them.||Augustine Heights|
|Found and removed several thousand spy ware infections. Reinstalled wifi drivers. Job complete. ||Cordeaux Heights|
|Installed fax and configured
Setup printer configurations
Setup network scanning||Wetherill Park|
|IP address of video recorder was conflicting with another device on the network. Configured DHCP not to issue 192.168.1.2 to any other device on the network. Also set the password the correct password on the video recorder.||Kaleen|
|performed line tests with second modem unable to get line sync
after testing able to connect modem with no other devices connected and phone optus to report line fault
after an hour on the phone optus claim that line is clear but internal wiring is faulty
get clients internet connected by unplugging home phones and turning on a call forward so client can recieve calls from local number
as client is moving they would not get lines fixed themselves||Nerang|
|No signal from Ethernet jack on wall. Contacted Telstra and they identified a problem in the line. They will see out a technician to check the lines. ||Alberton|
|Install drivers to get wireless working,||Toowoomba|
|Network was setup wrong. Corrected the way it should be connected. Fixed DNS IP addredd on FOXTEL. started to work fine.
Reset WiFi Passwords as requested.||Ocean Reef|
|updated drivers, repaired internet devices/drivers.
Found fixed older issues with gear.||Torquay|
|Onsite- moved house, Iinet connection notice received. No ADSL sync, call with Iinet to report line fault. Removed all devices from phone line, direct cable to router. Tried new router, no ADSL sync. Line fault # 310434992
Setup router with wifi password, connected printer to ASUS and pc, tested ok.
Setup new profile for email in Outlook, tested ok with my phone as hotspot.
|1) Setup new Primus router from out of the box.
2) Old Primus router died so no info available from that so had to ring Primus who gave us Thomas' username and password.
3) Tested Apple Mail and internet successfully.
4) Working well||South Brisbane|
|Computer dying - network cable unugged.||Toowoomba|
|Fixed up server issues related to internet and made some short cuts to access server||Albury|
|Fault tested network card, reset windsock, ipbstack, replaced cable. Download installed driver from manufacturer. Still not working. Fault with card itself.
Installed and supplied to link T2U Wi-Fi adapted.
Full network communications.
Corrected issue with word, template was incorrect, changed normal.dot template.||Cranbourne|
|Assisted with wifi connection - incorrect credentials.||Kogarah Bay|
|Wireless adapter has problems and is not installing on windows 7. Software not compatible, downloaded of the net.||Slacks Creek|
|Diagnose on PC and network setup||Berwick|
|setup optus wireless broad band.||Wantirna|
|Adjust and reconfigure wifi settings and DNS settings in modem||Charmhaven|
|Printer lost wifi connection to network, connected printer to wifi network and tested printing. Tested scanning and copying.||Benowa|
|Connect pc with wifi usb adapter
Wired link adapter does not work via power it sits on a different circuit
Moved modem/router upstairs for be possible connection||Nundah|
|Clients cancelled telstra accounts and needed everything hooked upto optus 4g
Configured roku box and tv clients phone seens to be locked to telstra as optus sim ||Benowa|
|Replaced WiFi card||Newstead|
|Network troubleshooting: ADSL service is disconnected
No dial tone on phone. Line tested with new splitter and modem.
Internal cabling needs to be checked by electrician and then contact ISP if required ||Brookfield|
|Setup time capsule
Setup wifi extender
Show use of iMovie
Connect media devices in lounge to wifi extender||Tallai|
|network card on the computer failed install additional unit works for xp||Glen Waverley|
|Printer lost connection to wifi, connected printer to wifi and tested printing from devices. Setup printer on Vista machine and tested MYOB Banklink.||Lower Beechmont|
|Email troubleshooting - issues with internet causing emails to show incorrectly resolved. ||Bonnet Bay|
|Helped connect printer & smart TV to WIFI. All working||Noosaville|
|Reset wireless device profile||Tumbi Umbi|
|modem faulty replace modem reconfigure internet||Mudgeeraba|