|Connect to wifi
Activated Optus modem
Removed Telstra pocket wifi settings from new computer||Currambine|
|- fixed all drivers issues
- connected to wifi ok
- Ethernet port is dead so needs usb to Ethernet adapter
|removed/re add network adaptor, reset wifi router, ran SFC scan, plugged unit in via USB cable internet working. ||Golden Beach|
|Configured UP camera with modem, iPhone and ipad||Parramatta|
|Reset the newtwork using command prompt
Restart the modem ||Mindarie|
|Setup Network printer on three Mac's.
Fix email account issue on one Mac.||Hillarys|
|Configured internet options to alleviate popup issues.
completed testing to ensure the problem was rectified. ||Belrose|
|HP Desktop Windows 10
Adware have been detected and remove
Deep cleaned up
Removed unwanted softwares
Installed Brother printer over the network
|fixed isssue wit router||Middle Ridge|
|Network Range Extender installed, configured and tested successfully.
|Installation of new modem, changing password of wifi, airport time capsule setup, change admin password of modem||Leabrook|
|Imac 21.5-inch Late 2012 Os 10.10.5 Serial Number C02K99E5DNCR
Computer users unlocked, no login password needed
Telstra cabled modem Netgear
Enabled wifi network
Reset Wifi password
Internet speed slow
High ping detect
Unable to browse properly
Telstra internet service issue||Broadbeach|
|Checking thoroughly internet, one wifi LAN card is problematic||Beulah Park|
|UPS installed and tested. Modem and File share server connected to UPS.
|tried connecting the phone line to PTSN unsuccessful
Connected phone line using modem sucessfull
Converted the tp link modem as an extender
Performed the required connections
Tidy up the cords ||Byford|
|Setup WiFi password.
Tested speed 1.3Mbps.
Installed adobe reader.
Issue with router, changed router.
Setup new netgear.
Setup adobe reader.
|Diagnosed wifi connection issu.
|Check wireless network, OK.
Check wireless function on TV, not connecting.
Found not working WLAN device
Reset Samsung Smart TV to fix wireless
Show how to use the voice command funciton
|went over the entire network , removed old core two computer from the runining network and pluged directly into the modem, suggested to redo the entire network as its running off a 30 yrs of business patchwork of upgrades to help speed up the network and to help with the wireless computers on the network tested the main office computer and checked over the server both working fine, after the older computer removed from the network pos systems were communicating and running faster||Campbelltown|
|TPLink adsl modem tested ok
iMac was not connected to the modem
Connected the iMac by wifi
Internet tested ok||Wanneroo|
|Suspect cable modem faulty but unable to contact telstra due to account holder being overseas||Mermaid Beach|
|Connected smart TV to phone wifi hot spot, setup Stan account, logged into Stan.||Benowa|
|Setup NBN modem and router , connected PC via wireless, tested ok.||Mulgrave|
|Internet not connecting due to DNS issue. Flushed DNS and started to work.||Heathridge|
|Checked power supply. Needs replacing under warranty. Set up tablet to print to networked printer||Port Macquarie|
|Pinnacle application freezing
Changed settings how still occuring
Provided steps to upgrade after download is complete
Also had a look at iPhone telstra emails||Emerald|
|Task: Setup new NBN router.
Setup new Optus NBN router, Re-setup Canon MX926 printer, print and scan test page (Success), Re-setup Lesley's optus email account onto her IPAD, sent and Received test email (Success), Checked Wi-Fi signal strength next door (Working fine), Found out optus router does have capability providing two different radio frequency, Computer, Printer and Wi-Fi working fine.||Mullaloo|
|fixed internet browsers not able to load||Reservoir|
|Arrived on site.
Removed wireless network from known networks.
All working as expected.
Closing. ||Angle Park|
|Wifi has been fixed and system has been cleaned.
Power supply/casing diagnostics: Pass
Hard Disk diagnostics: Pass
CPU diagnostics: Pass
RAM diagnostics: Pass
PC cleanup: Pass
Internet diagnostics: Pass
Internal Hard: dusty/clean
MS Office: OK
Registry cleanup: done||Revesby|
- Installed OS and initial config
- [email protected]
- installed ninite package
- installed TP WiFi adapter and confirm it connects
- connected second drive as D: available to the OS
- installed updates and windows features
- installed missing drivers and updated available drivers||Mosman|
|Issues was client telstra usb modem doesn't support
bypassed the error and fixed with patch
clients needs new modem ; requested to try optus prepaid modem||Currambine|
|Printer is reporting errors back to windows
Scanner is functioning correctly even though printer is not
Can ping to printer but not login to the network interface of the printer
Reset the printer mechanism inside of windows but this did not fix the problem
Removed all traces of software and drivers for printer
Reinstalled the printer
Checked that the printer is functioning correctly
Payment is to be made via BPay||Redlynch|
|Found that the printer was not conencted to the same router as Marion's computer so the network will not show it.
After plugging the devices into the same network the printer started working correctly||One Tree Hill|
|- Updated network driver and tested internet speed
|Onsite - software issues, fresh install windows 10. Setup bigpond USB and test ok with antenna. Find Facebook password, email password reset and live.com.au and Facebook set as homepage.||Gosnells|
|Installed a network extender. Need another booster. Be coming back next week.||Cammeray|
|Set up new router and wifi network||Yatala|
|Found off the market printer cartridge and leaking every where. Cleaned up the message and set the printer cartridges correctly. Setup WiFi printer. ||Campsie|
|NBN router connected and configured.
Internet tested successfully.||Basin Pocket|
|Fixed the internet issue. Fixed pc issue.||Victoria Park|
|Reconfigured all macs to accept the printer, upgraded Yosemite to sierra for wifi 5gb solution setup a shared scan driver reestablish the sfcroot directory tested scan all fine.
Advise upgrade overnight to sierra from Yosemite ||Fitzroy North|
|setup 2 printers
and 1 telstra air netgear device for wifi
23406925 WIFI PASSWORD||Forest Hill|
|Hooked the computer to Ethernet to enable printer as wifi was not working
Cannot transfer myob program as the myob is 2003 version||Mirrabooka|
|Investigated and corrected email login issues.
Contacted Telstra on behalf of the client and completed re-activation of the email account.
Completed change of password for the email account.
Tested send and receive of email - all ok.||Burpengary|
|Internet troubleshoot on window 10||Berwick|
|Helped with various queries - email, printer, wifi etc.||Eerwah Vale|
|Tested the line speed it was dropping it
Hooked to hotspot internet is working fine
Called Telstra and organised their tech ||Clarkson|
|Rectified Telstra dongle with new drivers||Booral|
|- Configured Router
- Configured WiFi
- Configuration and test of Network and Network devices
|Onsite - bad line noise, reported fault 165478616. Tested 2 handsets, modem non responsive, factory reset. network cable both ends plugged into router. Reset username and password, internet tested ok. ||Bicton|
|Hardware wifi issues||Toowoomba|
|Configured google DNS. Updated Avast, rebooted and internet became available.||Hampton|
|Modem appears faulty.||Lakelands|
|Desktop PC not powering up; did not have power supply available strong enough to power up video card; went to source power supply with enough power; returned and installed new 750W power supply; checked PC powers up; switched boot sequence to boot hard drive first not network card.||Birtinya|
Reset email password||Runaway Bay|
|Network printer paired with router and tested successfully.||Ascot|
|check router settings and configuration all looks fine.
update DNS settings on the router||Llandilo|
|Setup new modem and diagnosed line fault
Called telstra and arranged a tech out tomorrow||Robina|
|Reset wireless key on computer||Lisarow|
|Issue was with the wifi signal from vivid request client to go for Optus home wireless 200 GB||Wanneroo|
|Desktop windows 10
Downloaded and reinstalled Windows Mail
Setup bigpond account
|Setup router with ADS settings.
tested all working ok
|Computer was using IPV6 addressing over IPV4 causing network problems.
Disabled IPV6 and problem solved.||Werribee|
|Setup wireless printer and tuning up the computer||Green Fields|
|Lenovo all in one running windows 10
installed icons for facebook, netflix, youplay crossword.
installed google chrome and firefox browser
crossword works with internet explorer
|Set up network using wifi extender to connect internet to Sony box ||Ballajura|
|Completed setup of home network connection.
Tested internet connection on all required devices - all ok.
Completed setup of office printer on the home network.
Tested printing and scanning - all ok.||Scarborough|
|Onsite - machine slow on internet/Gmail. Disabled startup items, ADW scan found 0 items. Restarted, before changes 4Mbps TPG, after restart 10Mbps (NBN). Restarted to install updates.||Brentwood|
|Setup new computer with new start menu. Downloaded Firefox and thunderbird. Identified issues with internet speed, called ISP and lodged a fault||Madeley|
|Fixed sound issues and Internet clock all fixed was a third party time software effecting the clock. Cleaned up PC as well ||North Albury|
|Restarted the router and internet back online. Tested the internet through safari browser and Skype.||Hughes|
|ADSL connection very slow, apple AirPort Extreme will not make any difference as the internet speed needs to be improved.
AirPort Extreme not compatible with ADSL connection, existing netgear router is more powerful.
Checked all network settings, all ok.
Customer rang dodo for a line check. Faulty line, tech needs to come out.||Tarragindi|
|New modem connected to Optus. Setup WiFi and connected phone .||Ultimo|
|Change wifi password in computer and iPad. Reconnect router||Ramsgate|
|Disconnected unused wifi connections.
Reset chrome settings, cleared brower history.
Clean up cache memory.
Uninstalled Kaspersky (two copies).
Ran windows defender updates
|Setup a Netgear R8000 wireless router supplied by the client. Find cabling and points in the Garage.||Stirling|
|iMac 21.5-inch Late 2012 OS 10.11.3 Serial Number C02KW2MADNCR
Checked OS running fine
Internet speed issues
Email getting full because internet email service onthenet server has only 97mb of total storage
Removed Apple account
|Analysed system and identified RAM failure issue. Supplied replacement RAM and also asked to supply Wireless PCI card.||Mosman|
|Arrived on site.
Logged in to modem.
Ensured correct user name and password applied.
Worked with ISP support to diagnose failed modem.
Client purchased replacement modem.
|Multiple of the same printer causing issues.
Printer had wireless support, and customer was happy to have it set up over the network.
Cleaned up old printers, added and configured printer wirelessly.||Clinton|
|AVG malfunctioning remove AVG and internet works as normal||Biggera Waters|
|Telstra Email account configured on MS Outlook 2007 and tested successfully.
Epson WorkForce 630 connected to WLAN. Cartridge replacement is required to print.||Lytton|
|Setup Telstra modem. Tested connection working well, discussed what's required to get connected to nbn.
Found a network cable was causing a feedback loop replaced cable. Modem working correctly.
|internet spped slow due to isp bar.
request isp to life the bar
clean up computer as well.||Preston|
|Need a new router ||Essendon|
|Rebooted machine to safe mode and ran scan of c:. Issue identified with previous update, attempted removal unsuccessfully. Rebooted and blue screen no longer present, internet tested and working||Scarborough|
|1. 4G wlan has no signal in this area. So keep popping up bad internet connection.
2. Run out of ink.||Carseldine|
|Time wasn't current, possibly due to ISP/network issue. Corrected and installed Avira as per client request||Gladstone|
|Installed and configured TP-LINK TL-WPA4220KIT with base station in study and remote in living room, and configured TV for extended wireless network||Aldgate|
|reset Skype password
was able to sign into skype using the username: [email protected] & the new password||Invermay|
|Extender in access point mode set wifi extender mode and configure||Helensvale|
|No internet due to IP address issue. Rest the WiFi device and started to work.||Alexander Heights|
|There is problem with poweline adapter configuration. try different way to fix no luck so set up internet with wireless. tested OK. internet is working fine. customer check there is working fine to not but its all good.||Sans Souci|
|Troubleshoot iMac (7 yrs old) running very slow.
Suggest customer to get a new iMac replacement
Troubleshoot internet slows issue. Cable modem very old and requires to call optus to send in a new one.||Eaglemont|
|Installed new NBN network with router from Telstra.
Connected desktop PC and iPad to new network.
Moved phone to connect over Voip line with NBN.
|Connect printer to Wi-Fi, plugged phone into nbn modem test both working.
Connect smart TV to Wi-Fi test Netflix working.
Looked at HP Pavilion 23 - not boot correctly - Hard drive booted after 4th power cycle - failed to boot into windows, pc restarted - discussed options for drive replacement - taken hardware off site||Safety Beach|
|Backed up users folder
Installed windows updates.
Setup email,reset password.
Liased with Telstra, reconfigured server settings.
|Diagnosed internet connection issue||Guildford West|
|Connected printer wirelessly to all computers.||Mount Nathan|