|- Replace and configure new router
- Check and setup Office 365 accounts which aren't working
|Fix wifi and setup computer||Heathmont|
|Internet issues due to loose connection of adsl line. Create shortcut of required applications.
added correct email account to favorites. Tested and working fine.||Menora|
|Setup Telstra TV, setup Netflix account, logged in to Netflix, test playing a movie. Installed Telstra TV app on phone.||Paradise Point|
|Set up wireless printer to mac, tested several times, all ok||Noosaville|
|connected clients old modem as one iinet provided does not have wifi strong enough||Main Beach|
|Connected to wifi and did basic troubleshooting ||Wellington Point|
|Connected printer and looked at internet suggested client try wi dows 10 upgrade as modem has 2-5 mbit connection on 2 phones but pc gets no connection||Mudgeeraba|
|Found that printer is not connected to WiFi
- With Michelles help was able to get printer conented to WiFi
- Using Epson WebInstaller, installed latest software for the printer.
- Printed test page & scanned a document.
Performed a general clean & optimization also||Byford|
|-Reinstalled printer on USB and tested.
-Also resetup on the wifi and tested
-Labeled printers accordingly||Beresfield|
|Install Spider Solitaire game
Set up wifi printer connection
|WiFi and touchpad disables.
Removed McAfee and Morton products.||Brookwater|
|Upgrade printer driver
Connect printer to wifi||Glenwood|
Tried to reinstall driver = failed
Tried to Fresh install driver = failed
Tried to replace WIFI unable due to board are together with the motherboard
Model of the WIFI card
802.11abgn wireless SDIO Broadcom
Download the Windows 10 Compatible driver and work||Burwood|
|Restarted modem and tested internet connectivity,||Biggera Waters|
|modem failing intermittently
replace modem and network functions normally ||Ormeau|
|Setup cable modem and wireless router, connected devices to wifi, activated cable modem. Test internet connectivity.||Helensvale|
ADSL modem reset and reconfigured
WAN/LAN tested successfully.
Modem started to work after third try. Replacement is required if it keeps disconnecting ||Chapel Hill|
|Arrived on site.
Installed LAN drivers.
Connected to Internet.
Downloaded and installed software as required.
Closing. ||Windsor Gardens|
|Configured modem and phoned iinet eventually determined account is in provisioning status once that is complete internet should work as normal||Main Beach|
|Connected wifi on ipad using password on modem.||Miami|
|fix the netgeare router||Ivanhoe|
Remove all part
System stat to turn on
Fix the RGB light fr the motherboard
Fix Wifi issues
Fix Bluetooth issues||Camperdown|
|Unplugged RAM, Battery, WiFi and Hard drive and still turns off immediately. Charger is working fine but the motherboard is not receiving power.||Landsdale|
|system connected to clients home network thats not working correctly at the moment disconnected from home network so client can connect via 4g connection||Main Beach|
|NEW ADSL Wireless modem/router reset to factory settings and configured.
PC IP settings fixed and unnecessary applications removed.
WAN / WLAN / LAN tested successfully.
Google Chrome Browser configured and tested.||Slacks Creek|
|Set up network locations and remove unneeded locations.
Set up new email address as [email protected]
Internet connection now working. ||Nerang|
|arrived at onsite with new modem
clients mouse not working not modem
return with new mouse and new mouse will not work
USB ports not functioning reinstall USB controller and clients mouse functions normally||Ashmore|
|Client telstra velocity is not active yet, client to call back when its active||Peregian Springs|
|New ADSL modem router installed on network and configured
WAN, LAN, WLAN tested successfully ||Stapylton|
|Connected emails on phone. Had to get telstra account information. Has issues with Telstra accounts. Will need to contact Telstra to resolve many usernames on account.||Bellara|
|checked over the macbook pro found not turning on due to power surge
The macbook pro model no: A1297 s/n: C02GG4QUDV11 with AC adapter has been damaged due to power surge.
MacBook Pro Core i7 2.4ghz, 4Gb RAM, late 2011 model., DVD Burner wireless.
MacBook Pro is damaged by power surge damage, damaging motherboard and other components, not economical to repair. Suggest replacement.
|New NBN modem installed
NBN router connected and internet tested successfully
Telstra T-Box needs a HDMI connection on TV
PC needs a USB wireless adapter to connect to router.
|Remapped network drive, create reservation in router, update hosts file on PC's, test network connectivity, remove McAfee AV, install Norton.||Molendinar|
|setup new computer,install ms office 2016,setup email,setup google drive,setup wifi range extender||Croydon North|
|Internet provider issues ||Melton West|
|Assisted with internet triubleshooting.||Miranda|
|Updated the DNS to 192.168.0.1 as primary with alternate blank. Restarted and internet was back afterwards.
PC is bit old, may need to buy a new one if problems keep persisting.||Kallangur|
|1) Sorted out the monitors (two on each computer) which had been changed around in the move.
2) Both computers are working correctly with each having 2 monitors. One computer needed the displays switched around due to the mouse moving to the left not the right. Both ok now.
3) Wireless mouse not working seems to have broken and needs replacing. Tried another battery - no go.
4) Both computers now working correctly.||Mansfield|
|Troubleshoot internet connection issue, updated firmware, setup new connection on Netgear Nighthawk. Tested internet connectivity.||Mermaid Waters|
|Set up wifi and emails on ipad
Checked and diagnosed caulty mainboard on desktop pc.||West Burleigh|
|2.4Ghz wireless not working on modem clients Ethernet cable also not working
get printer working with new Ethernet cable and configure second modem||Burleigh Heads|
|configured new nighthawk 4g modem||Nerang|
|Resolved internet issue.||Monterey|
|Adjust network settings ||Central Mangrove|
|Network card faulty
Install new network card||Fairfield Heights|
|Fresh install windows and set up wifi||Mermaid Waters|
|Customer is using POE adapters however they wont pair as 1 is plugged into a powerboard and not a wall socket. Sourcing USB wifi adapter. Installed USB wifi and tested ok.||Seaford Rise|
|Investigated and fixed internet issue on PC||Lindfield|
|- fixed printer issue by connecting to the correct router and changing IP address||Baulkham Hills|
|Onsite - drive failure, removed drive and tested in caddy, not responding. Installed new 1TB drive with Windows 10 preinstalled, tested ok. Connected to WIFI and tested ok. Started updates. Activated via call with Microsoft.||Murdoch|
|Set up printer
Changed bigpond password
Cleaned out other mail boxes
Set up email on phone||Kangaroo Point|
|Configured 2x Epson receipt printers. Suggested Epson wifi dongle to connect to wifi for connection to iPad POS||Wadalba|
|Reset IP address on computer. Made sure IP and DNS were being obtained automatically through network card.
Issue solved when disabled Wi-Fi network and reset adapter IP in CMD.||Bracken Ridge|
|- configured router
- disabled wifi on BOB
Connected customer supplied wi-fi extender to home network.||East Ballina|
|Fix internet connection. Advise on speed.||San Remo|
Replace Motherboard CPU Memory and wifi adapter||Hollywell|
|Set printer with designated IP address on modem.
Adjusted computer to point to correct printer IP.
Installed easy scan software.
Installed Adobe Reader.
Placed scan folder in quick access list.
Set up office 365 for automatic renewal.
Removed "focused" view from outlook.||Armadale|
|Fixed internet dongle issue, fixed MYOB clinch. Removed all unnecessary startup items and cleaned with A/V. Updated Chrome manualy to stop A/V update nagging. Did a full windows dism fix and scannow found issues with dism and fixed.||Wodonga|
|Setting up internet connection, resetting modem, reconnecting Ethernet and telephone cables and setting up connection details.||Burbank|
|Changed printer language from Spanish to English. Connected printer to wifi network. Configured reservation in router. Installed printer software. Test printing and scanning.||Parkwood|
|- Home network assessment
- Reconfigured the new Router
- Contacted Optus for Config details
- Configured 8 Tvs to connect to the Internet.
- Configured Emails
- Test everything.
|Internet issue so Optus will send a technician to check that out. ||Mona Vale|
|Internet browser troubleshooting and general help on PC||Hallam|
|Updated and cleaned pc.
Wrote down wifi details and pw
Set up printer.
Updated skype||West Burleigh|
|No internet due to faulty Modem router. Installed new modem router and setup as required. Tested and working fine.||Madeley|
|Connected the modem cables in the right connection.
Tested Foxtel and the computer and they were working ok.||Dee Why|
|Diagnosed the network issue - hardware related (cable).||Kingsgrove|
|clients ethernet port faulty client is going to buy wifi adapter||Ormeau|
|Configured Wifi 4g Router and trouble sought issues||Mosman|
|- uninstalled unwanted driver update program to get internet working again
- sound speaker ok||Colyton|
|Reinstalled os without server functionality due to Yosemite requirements, installed and verified disk permissions found issues in Macintosh HD and repaired permissions.
Wifi range extender setup||Northcote|
|Modem faulty so it has been replaced and the internet is back to normal.||Cromer|
|Reloaded windows and setup wifi printer. Job complete. ||Kiama Downs|
|Troubleshoot issue, moved Temporary Internet Files folder to new location. Test copying picture into document, closed and reopened document - pictures remain in document.||Broadbeach|
|Network cable issue, fixed.||Ballajura|
|set up media device to connect to local router wifi.||Mayfield|
|WebMail configured after verification of Telstra password
Windows fall creators update started to download
AVG installed and activated ||Yarrabilba|
|I figured out that the client had used all Internet plan and now is working on low speed.
Land phone doesn't work but have DSL signal.||Labrador|
|Issue: No WAN service on network.
Router tested by bypassing switch.
Switch restarted and network tested successfully.
Brother Control Centre fresh installed on one PC.
Scan to file and printer tested successfully.
|Troubleshooting on iPhone and network||Berwick|
|Firmware update on modem
Network optimised||Lane Cove|
|Unable to connect to mail boxes. Currently there is an ADSL and a cable router active, Customer swapped back from NBN. Best way to solve this is to swap back to NBN and set it up with the new equipment. Customer will organize the swap.||Daisy Hill|
TV netflix setup
|HDMI connection going thru wireless extender which does not work properly through video card but works via on board video
connect system via on board HDMI and sound transfers through HDMI extender||Hope Island|
|Fixed up internet issues and fixed the email issue as well corrupt PST file||Albury|
|Remove rogue apps. Set up home network.||Port Kennedy|
|drivers not installed after clean windows install
install network drivers and internet works as normal||Ormeau|
|Ethernet port faulty install wifi adapter system functions normally||Ormeau|
Removed one modem
Removed drivers reinstalled
Updated windows to 1709
|Replace network adapter||Cardiff|
|Removed virises and cleaned pc
Tested internet speed all good||Varsity Lakes|
|configured network on new 4g ethernet modem||Ashmore|
|Configured wireless printer on multiple PCs||Glenhaven|
|Bigpond Password verified on webmail.
New Outlook profile configured.
Send and receive tested successfully.
|Re-connected old modem - fixed the issue.
Diagnosed faulty keyboard.
Diagnosed Macbook air issues.||Yowie Bay|
|Connected up HP all in one and Telstra NBN modem
All tested ok ||East Perth|
|Entered wireless password and tested internet connectivity. ||Pacific Pines|
|* Traced cables and layout of new site.
* Accessed hard to reach modem/router.
* Reset modem/router. Reapplied settings supplied by customer.
* Attempted to access BBQ access point whilst waiting for response from ISP.
* Applied Bigpond settings to Modem.
* Applied Wifi settings to printer.||West Ballina|