|Set up new passwords for Skype-Telstra-Norton.
Set up printer.||Clearview|
|Discussion with Phillip regarding internet connection and Bandwidth, Not getting higher bandwidth from iinet, have also discussed poe switch and 4g connection setup, Internet is working fine.||Melville|
|Setup Network connections. Connected printers via WiFi. Installed network print and scan drivers. Configured and setup new email addresses.||Port Macquarie|
|Troubleshoot PC issue, faulty network card, update drivers. Ordered a usb wifi adapter, will return to install. Setup NBN modem, connect devices to wifi network - 2 x phones, smart TV, and Telstra TV, test internet connectivity.||Helensvale|
|Onsite : not booting. Drive recognised by windows install as 0MB.
Installed new drive with Windows 10, not booting.
Fresh install from USB, running ok.
Connected Wifi ok.
|Configure wireless keyboard/mouse combo.
General system check.
Check Brother printer operation. Connect HP printer via wifi, and check.||Forest Lake|
|Did some testing the modem was not compatible with Southern phone NBN access locked out. Called Service provider and organised a 99 dollar modem that will work with the NBN||Lavington|
|Looked at email users displaying different names and recreated display names to match on each device.
Networked computers to be able to share resources.||Kingscliff|
|Bigpond email account, looked up 2 factor authentication, bigpond does not support this. Contact Telstra and changed password to long complex password. Update password on PC and phone.||Runaway Bay|
|Setup smart tv for internet streaming.||Kenmore|
|configured printer via wifi||Currumbin Waters|
|Modem co figured correctly client has not paid internet bill||Arundel|
|WIFI protocol fixed on ADSL router.
WLAN tested successfully on 3 devices.||Birkdale|
|changed email servers to pop.telstra and emails worked as normal||Robina|
|Troubleshoot issue, restart fibre box and modem router. Called Telstra, Telstra outage with the NBN in the area.||Carrara|
|Investigated lack of WiFi on Desktop.
Found that Wifi network card required antennae plugged in. Found the aerials and plugged them in. All good.
|network troubleshooting on an pc ||Berwick|
|thunderbird issue related to spam filtering was causing disconnect form server due to single spam email
updated clients email settings to Pop.telstra.com server address
disabled Thunderbird spam filtering to avoid issue in future||Reedy Creek|
|Diagnosed pc, moved important files over to external harddrive, pc has fan running, may of been once off error message. Suggested that after 5 years on average, the PC's hardware starts playing up/not working. Setup router through the modem.||Burpengary East|
|Reset ADSL password and router.
Confirmed connectivity||Brighton East|
|removed kaspersky and removed IP configuration on network connection allowed DHCP to take over and emails worked as normal||Mermaid Waters|
|Setup Tv with Wifi
Setup email accounts on Phone and Ipad||Wallsend|
|Task: Setup new Telstra router.
Setup new Telstra router
tested and verified internet and Telephone operational with him, Working fine.||High Wycombe|
|Restart NBN fibrebox, restart modem router, test internet connectivity. Test phone line.||Broadbeach Waters|
|Connected with teamviewer
Found that the are 2copies of the printer installed
- 1 is connected through USB the other is connected through wifi
The USB printer is being set as default by windows. I checked the feature allowing windows to manage the printers, removed the USB connected printer, set the wifi printer to be the default printer and printed text page from the computer and the printed a page from the google chrome browser||Somers|
|Reconfigured network to suit specified IP address scheme and configured devices to suit. ||Pimpama|
|trace cable and connected splitter to 2nd adsl connection, test taking a payment on EFTPOS machine.||Burleigh Heads|
|Turned on the wifi
Reset the printer ||Quinns Rocks|
|Troubleshoot issue, adsl connection was cancelled, traced cabling and connected PC to 2nd router and adsl connection. Test internet connectivity. Test sending a fax through outlook, receiving bounce back from mycloudpbx. Client to follow up with mycloudpbx.||Burleigh Heads|
|Fixed network settings, set up modem/router. ||Sydney|
|Reconfigure router to original settings
Added wifi extender to network||Woombye|
|Redo modem settings. Remove McAfee from MAC as it was preventing internet access.||Secret Harbour|
|Installed printer and wireless then fixed email issue. by installing Outlook and installing email accounts and testing||Table Top|
|Soniq TV was not connected to the internet.
So have to chase the wifi and Ethernet connectivity.
Reset wifi and connected to home wifi.
Removed and disconnected the Foxtel box which is no longer needed
Setup the TV with Netflix.
Tested the direct TV as the channels were tuned.||Bracken Ridge|
|Connect to modem router, reset wifi password. Connect phone and PC to wifi, test internet connectivity. Connect landline phone and splitter, test phone call.||Coombabah|
|Diagnosed printer issue
Joined printer to wireless network
Removed all old printers from computer
Installed specific driver for printer
Investigated speed issues on computer
All hardware in normal levels, though computer has been on for 17 days||Tumbi Umbi|
|Check network hardware functioning correctly. Diagnose incorrect proxy settings. Rectify proxy settings and confirm correct internet operation.||The Gap|
|Telstra changed mail server mail.bigpond.com no longer working client has to use smtp.telstra.com from now on||Palm Beach|
|Network troubleshooting. Cable modem's wifi adaptor defective (customer will contact optus to replace the modem)||Kingsbury|
|Factory reset Wireless access point. Set up access and TV.||Barragup|
|Fixed issue with wifi
Connected kindle to wifi
Fixed issue with printer||Croydon|
Install printer driver
Test all working||Fairfield|
|Onsite: Virtual machine not recognising network adapter, tried many options. Appears to be VM Integration services issue with Server 2003.
Software running in browser inside VM - tested ok. ||South Perth|
|Task: Setup Wireless Extender.
Setup Netgear wireless extender and Chrome cast, Tried to verify Netflix from his phone to TV, Working fine
Internet and Wireless Extender working fine
Have also discussed Apple TV Vs ChromeCast option.||Atwell|
|Troubleshoot issue, remove graphics card, wifi card, remove hard disks, boot system to BIOS. No hard disk detected, test hard disks, 1 failed, 2 blank disks. Install Windows 10 to one of the disks. Connect second disk and format drive. Update drivers. Suspect failing motherboard as experienced intermittent issues trying to get Windows reinstalled.||Varsity Lakes|
|Task: Setup Internet account
Reset ASUS router to the factory default, re-setup ADSL account, Tested and verified internet operational with Andrew, Working fine.||Canning Vale|
|Install printer and connect it via network||Guildford|
|Boot PC to Windows, check network connectivity, open internet and browse, check network drives, remotely connect to server using RDP connection. Repatch network port for printer, test printing. Connect spare network port to switch.||Upper Coomera|
|Adjusted IP address on new Telstra router.
Connected printer, sonos, TV fetch TV and DVD player to Wi-Fi network||Mornington|
|Resolved network drive not being visible by enabling one of the services that impact on displaying the drives or not to other pcs.||Caboolture|
|Reset Netgear router to factory default and power cycled Optus Surfboard cable modem, setup WAN interface to Netgear router.
Tested LAN and WIFI OK. ||Beverly Hills|
|Unpacked and installed printers. Reconnected printers via WPS.
Setup network and wifi.
Reconfigured office||Glen Waverley|
|No internet due to faulty modem. Set up internet on new modem router and started to work. Joined printer to network via WiFi.||Hillarys|
|Set up 2 Gmail accounts to run on Firefox internet browser||Upper Coomera|
|Set up new desktop PC with monitor keyboard and mouse.
Set up and test printer/scanner.
Left Microsoft Office installing for customer to finish.
Set up speakers and connect to wifi. ||Carrara|
|Removed the network installed printer
Printer is connected via USB
- Printed several test pages correctly from
- Word, Excel, Webmail.
When the printer was connected via network it could have had a problem because there was a vpn turned on with, A VPN sends all network traffic out through a specif route - eg: print request sent to network printer but would not get to the printer because the request was being sent outside of the network to say Melbourne.||Torquay|
|Installed new drivers.
Drivers would not install correctly on wireless connection to printer. Power cycled printer and connected printer via USB cable.
Installed drivers ok. removed usb cable and tested printing and scanning using both scan methods, ie press scan button on printer and control from HP app on PC.
Set printer to be default printer.
|Set up and finished networking for myob and pc connections
|After getting computer connected to internet again performed a good clean up and optimization.||Strathfieldsaye|
|Emails not working due to suspended account. Spoke to Telstra and raised the issue.
Fixed network sharing issues on one computer. Tested and working fine.||Ballajura|
|Reset modem and tested ok||Reynella|
|Reset modems, configured windows vista, renew ip configured ip. All working found fault with modem not authenticating with server, new wifi may resolve issue but a new modem from optus singtel will resolve issues with IP leases. Tested devices online at 1:32pm.||St Albans|
|Clean up. Set up Outlook. Update router. Set up acrobat reader.||Wannanup|
|I performed system cleanup and installed new internet extender in customer's home.
|Added bigpond mail to MacBook using imap settings
cleaned up 20k emails.
reset apple ID password
Added apple ID to MacBook.
Added bigpond email to phone.
Tested syncing if email over 3 devices all working.
Went over moving folders from mac to imap folders
|Installed office 2016 and registered
Un-installed McAfee and installed Trend
Attached printer to Wifi and installed drivers on PC||Pacific Pines|
|Set up new modem
set up the printer tested the printer||Balcatta|
|I reinstalled Windows os and all required programs. Then I talked with telstra to get to customer's email through webmail.
Finally, customer could login to his emails successfully.||Hornsby|
|Setup new computer, install required applications and network printer.||Sinagra|
|signed in with correct credentials
linked fax to the modem ||Cornubia|
|Task: Setup new IINet NBN router.
Helped them to setup new NBN Router, Tested and verified internet and phone operational with her, Working fine.||Lathlain|
|Update missing Network Controller driver, wifi adapter installed. Connect to wifi network, test network connectivity.||Arundel|
|Re-installed wireless driver
Diagnosed speaker problem
Installed- Chrome, TeamViewer and Trend ||Rankin Park|
|Arrived on site
Found printers be on line and accessible
Printed network report
Navigated to C:\System32\spool\Printers
Found old print files
Stopped Print services
Deleted old print files
Restarted Print Services
Tested printer successfully
|Wireless Device driver reinstalled on PC.
Internet connection tested successfully.
AV Defender updated.
|Network switch wasn't connected to main router.
VoIP is now connected and confirmed to be working.||Elsternwick|
|Amwin program could not connect to network computer.
Client unsure of password.
Requested updates rolled back. ||Glen Waverley|
|Reset wifi password connected phone to network reset apple password to download Alexa app created Amazon password and connected amazon echo to network||Carrara|
|Installed new New PCI network card and installed correct drivers for windows 10.
Rectified the network connection issue.||Roseville Chase|
|Customer visited, devices inspected. Customer requested multiple devices (Windows and Mac) be reconfigured with the local printer. While the printer was being configured the internet was disconnecting, so it was also reconfigured quickly. Once this was amended, the customer's phone was reconfigured for the network, and the printer was tested. In addition, the customer required assistance in both converting files and managing her SSA software.||Douglas|
|trend causing issues with wifi connectioins
removed trend enabled defender and network connects as normal
cleaned up system||Coomera|
|Diagnosed faulty apply router
Moved client over to modem and network worked as normal||Clear Island Waters|
|Adjusted new router DHCP range to allow static range.
Static Range now 192.168.0.101 - 254
Changed printer IP settings to match. Assigned 192.168.0.200
Configured PC scanner software to match and installed printer and set as default
Removed un-needed installed printer drivers (from previous tech "Geeks to us") to avoi further confusion ||Main Beach|
|Install new printer
Connect printer to wifi
Setup new iPad
Setup apple account||Emu Plains|
|Rectified Fetch box network connection and installed printer on Mac computer.||Ryde|
|Troubleshoot issue, restart modem, check config, config is missing, rang Telstra and obtain username and password, configure modem and test internet connectivity.||Robina|
|Troubleshoot issue, copied old termserv.dll file over. Test Remote Desktop Connections work concurrently. Update RDP connections to save credentials. Enable Network Sharing and create a local share on each PC, create a shortcut to these shares from Office PC.||Molendinar|
|No password in modem fixed issue||Thurgoona|
|Set up phone. Contact Telstra re issue of incoming calls going straight to Telstra message bank.||Wannanup|
|Fixed dongle internet and set second computer IP address to speak with internet pc .||Reservoir|
|Analysed computer and noted no IP address. Rebooted router and rectified the problem.||Roseville|
|Troubleshoot issue, internet speed is causing the pausing. Connect Google Home to phone hotspot and test playing music through Spotify, plays fine, no buffering.||Helensvale|
|connect optus usb to 3g modem||Balwyn|
|Help configured modem and email||Thornbury|
|Installed and setup new modem||Williamtown|
|Check email account, mailbox is full, cleared out space and test sending/receiving email. Reconnect printer to wifi, test printing.||Arundel|
|Used client installation media to install Windows 10, kept failing with error reading file from disk, tried another usb port, same error. Used my installation media to install Windows 10, Windows installs fine, suspect clients installation media is corrupt. Connect to the internet and activate Windows, run Windows Updates.||Broadbeach|