|No internet as the on board network adapter was not being recognized. Added PCIe WiFi card and started to work.||Noranda|
|Reset administrator password on 2 computers.
Set password on wifi router.
Enabled guest network on wifi router.
Added guest wifi to 2 computers.||Black Hill|
|Setup new printer, installed cartridges, connect to wifi network, install printer software, update firmware, test printing/scanning.||Southport|
|Fixed internet not working ||Lalor|
|reset internet connection on xp system.||Surrey Hills|
|Reset wifi adapter and ethernet connection driver. Disabled startup programs, removed some programs and mentioned to use Google Chrome, which is a lot faster than Internet Explorer. ||Bongaree|
|I investigated the network issue on all customer's computers. I unplugged all computers and plugged them again and checked network access one by one. Also, I performed system cleanup on two computers.
Customer checked all computers and confirmed all of them have access to their shared folders.||Turramurra|
|Issue with wifi
Installed new wifi USB
tested the PC||Gwelup|
|EMClient was being blocked by bigpond POP servers.
Added the email account as IMAP and this is working fine.
Moved the emails from the POP email account and put them in the IMAP account.
Sent & received test emails successfully.||Warragul|
|reconfigured wireless extender and installed wireless adapter on upstairs system||Molendinar|
|configured modem with TPG info||Main Beach|
|Installed wifi adapter ||Murdoch|
|Checked connection speed to the internet, 50mbps. All devices connect with good wifi quality to the wifi router. There is really no booster needed. Told customer if connection wuality drops again to ring up geekmobile again.||Oxley|
|Attempted to setup email, however telstra have not given the customer the correct password.
Customer will rebook a service at a later date. ||Cordeaux Heights|
|Printer connected locally and on WiFi||Melbourne|
|Troubleshoot issue, printer lost wifi connection to router, try to reconnect to router, printer locked up twice and I had to manually power off and restart. Wifi card is faulty. Connect network cable, configure reservation in router, update printer port on PC, test printing/scanning.||Paradise Point|
|Used tool to obtain MS Office 2010 license key, install MS Office 2010, setup bigpond email, install GSSMO tool and setup gmail email account. Disable items from startup.||Runaway Bay|
|Cleaned and scanned serviced
Set up wifi printer for scan amd print
|MacBook Pro lost connection to EPSON WorkForce 633
Reconnected printer to wireless network via WPS
On MacBook, deleted existing printers, then added wireless printer via network printer fin utility
Tested, all ok||Hawthorn|
|Power Line extender starter kit installed and configured.
NBN router connected to WAN box and configured.
USB Wireless adaptor connected to PC and configured.
Router IP Class changed to 10.0.0.138
Two NAS drive connected to power line extender and configured.
Wireless Printer connected to router and tested.
LAN / WAN service tested on PC.
Shared folder tested on PC.
|reset the modem
tested the speed connection ||Westfield|
|Microsoft surface pro docking station power cycled and external monitor them tested ok
Connected Brother printer to Andrew network
Printing from micrsoft tablet tested ok ||The Vines|
|VOIP password verified with ISP.
VOIP service configured on router.
Phone service tested successfully.||Shailer Park|
|Installed flash player for Windows (Internet Explorer)
Installed Firefox and flash player
Tested- all working now. ||Dural|
|Reconfigured new router as Netgear was not working||Glen Iris|
|setup new router.
but internet speed is limited to land line speed.
INSPECTED THE DESKTOP ALL-IN-ONE PC.
SYSTEM SUFFERING FROM SOFTWARE CORRUPTION.
SYSTEM REPAIRS AND FIXES DO NOT WORK.
SYSTEM UNECONOMICAL TO REPAIR.
SETUP THE TP-LINK WIFI EXTENDER AND TESTED WITH SUCCESS.||Teralba|
|Set up Network printer. Tested and working fine.||Madeley|
|Internet speed coming into house is extremely slow. Customer will contact provider. ||Belmont|
|Diagnosed internet issue
Storm from a week ago coincided with when the internet stopped working
Diagnosed hardware failure due to storm
Provided USB wireless adapter
Installed basic programs and runtimes
Discussed installation of Office
Setup Office365 Personal Subscription
|Set up of outlook
Installed ms office 365
Checked the wifi settings||Wembley Downs|
|connect wireless keyboard and mouse as keyboard will cost alot more to replace and isnt necessary||Carrara|
|Suggested for improvement of modem signal, wifi extenders, ethernet cable connection to modem, upgrade of plan for usage. ||Sandgate|
|configured new modem||Labrador|
|Disk station folder mapped to network drive.
File explorer and MYOB tested successfully.
|Printer/ router / Wifi issues ||Melton South|
Connectivity local and out bound
Outbound connection not fetching
Problem found as Line issue with telstra. no dial tone on phone line||Mount Crosby|
|Checked router settings, router can find dsl connection but login details seem to be incorrect.
Customer also need to sort out phone connections which could contribute to problem.
Customer will check for password and username with isp.||Slacks Creek|
|Connect new modem, troubleshoot issues with internet connectivity. Modem is possibly faulty, Telstra has created a case and will follow up with client. Connected old modem back, configured wifi network. Factory reset 2 x extenders and re-setup.||Paradise Point|
|Onsite - windows not updating, RAID not enabled. Enabled RAID - PC hangs on boot. Attempted repair to BCD failed. Fresh install of Windows 10 Pro into mirrored RAID 1 - 1st failed, deleted all partitions on RAID array and installed ok.
Logged into WIFI, MS account ok. Checked PRO and activated ok.||Willetton|
|1) Setup Emma's Airport Time Capsule with new D-Link router/modem.
2) Setup Emma's Airport Express
3) Tested all above ok.
4) Connected Windows PC to Airport Express and internet working fine.||Bulimba|
|troubleshoot ethernet connection unable to get Ethernet working but get system up and running via wifi connection
|Created home group for network on back and front pcs
Was told techs on site or other company was using remote teamviewer to fix comsol program and was no longer needed.
Left as instructed.||Bundall|
|Setup wifi repeater, test connectivity.||Maudsland|
|Configured phone systems and voip to work with NBN router
Installed wireless dongle in desktop
Tested internet connection||Green Point|
|Fixed no wifi issue ||Fairfield|
|Reset email password from customer owned domain cpanel. Used the new password to configure mail client on the new imac and iphone.
Tried to configure the new modem to connect to DSL but unable to complete the task due to to the wrong DSL password. Asked the client to get the password reset from ISP.
Client require his website built using latest web technology. Will look into available option and get back in next few days.
Website link: www.skillosburls.com||Belconnen|
|Connectivity issue with modem
Network adapter not configured properly
Chrome browser reinstalled
All problems resolved and system working fine
|Wifi card driver issues Windows 7||Attwood|
|Browser reconfigured. AVAST free reinstalled. Internet connection tested successfully on PC.
Samsun account reset. Samsung Tablet reset to factory settings.
Google password is already saved on IE but client needs to find the correct password to configure it on any other device or browser.||Marsden|
|Fixed not internet from usb modem dongle (telstra)||Bundoora|
SETUP THE NETGEAR NIGHTHAWK ROUTER AS AN AP ATTACHED TO THE TELSTRA ROUTER.
TESTED WITH SUCCESS.
FOXTEL BOX DOES NOT WORK ON THE AP NETWORK.
SETUP ON THE TELSTRA WIFI WITH SUCCESS. ||Bar Beach|
|Fixed up cables required checked internet working ok
Cordless phone needs replacing.||Labrador|
|Reset Gmail password
Set up new Telstra mobile phone
Connect Samsung phone to wifi
Connect Sony TV to wifi
|Reconnected iiNet wifi to dell desktop
Internet connection now working ok ||The Vines|
|fixed wifi not connected on 4G
help reconfigured printer, etc||Greensborough|
|Perform the system reset, and the wifi is now working on the Internet||Centennial Park|
|Reset the winsock reset (failed)
Try re-install failed
Installed a network scanner ||Coogee|
|Printer not in the same network range. Fixed to be in the same range but when trying to install via WiFi it keeps coming with errors. Needs the Firmware updated and as the printer was cheap one customer will replace the printer rather than spending money on the Labour.||Tuart Hill|
|Issue: Access point is already installed but signal is not strong enough to cover one room in up stair.
Network check: WiFi service is needed in a room that not mentioned in my first visit. Walls between room and AP causing signal blockage.
Mini Powerline adaptor kit installed. Access point relocated.
WiFi signal tested successfully in all areas.
|Error: Computer setup issue.
Tried to turn on the computer (failed), troubleshoot an issue, found out DIMM slot for RAM has been damaged, re-connected RAM to another slot and tried to turn it on (Success), Helped understanding connecting power line adapters, found out that power outlets where TV and Telstra Modems are on different power phase, Logged onto the computer and verified internet connection, tested and verified computer and internet operational with him, Working fine.||Claremont|
|Outlook.com account reconfigured on MS Outlook.
Bigpond.com and Outlook.com account tested successfully.\
Racing website password reset and tested successfully.||Mcdowall|
|Diagnosed keyboard problem, was running low on battery, fixed Ethernet connection internet.||Deception Bay|
|unable to rest windows password due to windows 10 error
fresh start and configure modem||Burleigh Waters|
After talking to Optus I confirmed For client that there is a line fault with Optus and that the modem is not at fault, tried new Optus modem from cupboard same result as black modem. ||Sunrise Beach|
|Telstra internet connection issues
Reconnected internet .
|Setup wifi dongle on desktop PC
Setup set top box
Connected TV Xbox to router
Setup email address||Croydon|
|client using internet explorer install chrome and import settings from IE and outook.com loads as normal||Bonogin|
|CONNECTED modem had issues rang optus there was a line issue they fixed the issue and i connected it ok.||Albury|
|Microsoft account reset and reconfigured.
Windows login options configured and tested successfully.
Bigpond Webmail configured on Browser and tested successfully.
|email added as per client request was coming with error .
required login detail of the c-panel pleet
requested client to migrate the mail box to other provider such as Telstra .||Wangara|
|1) Onedrive was setup with a very slow Internet which was causing the very slow opening of Outlook.
2) Removed the unwanted Hotmail account as requested and setup [email protected] again. Now working as IMAP and all ok. Sent and received ok.||Kangaroo Point|
|Fixed issues with emails not sending
Default account set to old bigpond account not in use||Lilydale|
|Setup printer on network
Setup 2nd printer on network
Cleaned apps up on android phone||Gruyere|
|No internet due to DNS issue. Flushed DNS and started to work.||Woodvale|
|Reset the modem and set up the extender ||Palmyra|
|Set but user profiles to be local profiles instead of Microsoft Accounts
Ran ADWcleaner, detected & ran the clean command
Installed Google Chrome.
After restart Ron checked that the internet is working ok
Both Rona & Pam will check the system over the next couple of days.||Mount Eliza|
|Network 5 printers
And 5 computers
Standard TCP/IP protocol.
|Network Card IP issue.||Noranda|
|2 X Printers needed to be networked to the existing
Mac issues sorted
Projector issue sorted
Label printer installed||Byford|
|Imac - Keeps blocking out emails
Existing customer for geekmobile
Fixed email issues and did a test mail with Telstra.
Customer is going to get an external HDD to do the time machine back up.
Will call or let us know once the Hardware is in and we will hook it up.||Cardup|
|Fixed no wifi internet issue||Morang South|
|Re-cabled NBN and modem. Cracked windows password and setup chrome book. Job complete. ||Wollongong|
|Found the modem is constantly restarting.
Restarted 2 times in in first 15 minutes.
Client said modem is a replacement modem from Telstra and is approx. 6 weeks old.
Called Telstra and report modem as faulty, they will send out a replacement modem.
|Set up new nbn modem
Spoke to Telstra to activate line
Mac system needs fresh start ||Currambine|
|Established how network has been wired.
Tested internet connection and speed to desktop pc. Speed is appox 12mb download, 1mb upload.
Set up wifi extender over power line, tested coverage and speed.
Installed new printer and tested on desktop PC.
|Assisted with email, printer and internet connection issues. ||Kirrawee|
|Wireless network issue,fixed||Ballajura|
|Customer has a Ricoh printer and needed to network
Router setup and a LAN account created
Printer networked to the LAN
Test printed and working fine.
|1) New router from Telstra and 2 x Foxtel EoP and one Netcomm but the second Netcomm EoP is missing.
2) Connected one TV up and tested ok with Foxtel EoP units.
3) Second Foxtel box is not wi-fi enabled only cable ethernet .
4) Margaret and Graham need to purchase a 3 unit or 4 unit EoP set to allow for 2 x TV's.
|Changed printer to use Wifi instead of LAN as network card was not responding. Update router with reservations. Create reservations for 2 other printers, update all 5 printers on each PC to have IP ports.||Molendinar|
|Updated the software
Removed in wanted programs
Re configured printer after modem upgrade ||Balcatta|
|Spoke to Telstra activated the account changed the password and set it up in windows mail ||Yokine|
|Show how to connect network devices to router.
Customer will purchase Cat cables and do the wiring himself. ||Upper Coomera|
Cleaed junk files and registry
Scanned pc 2 x and found nothing
Noticed internet is down so reset modem and still has no internet. Need to call provider.
|Setup wifi extender. Testing well. ||Kiama Heights|
|Import Address Books
Import Old Emails
iPhone use of Outlook (email) and Edge (internet)
setup Email in outlook 365 client||Werribee|
|Internet to the clients machine is pretty slow and the gmail website is very very slow in working.
Downloaded, installed & activated emClient
Configured with email address and now emails are accessible and functioning.
Word is not activated that the install key is not around to be re-entered so can not do anything about this at the moment.||Coorparoo|
|Customer visited, devices inspected. Modem was reset to factory and correctly configured to the network.||North Ward|